List of Fiserv Virtual Branch Customers
Brookfield, 53045, WI,
United States
Since 2010, our global team of researchers has been studying Fiserv Virtual Branch customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fiserv Virtual Branch for Digital Banking from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fiserv Virtual Branch for Digital Banking include: Thanachart Bank Public Company, a Thailand based Banking and Financial Services organisation with 500 employees and revenues of $33.0 million, Municipal Employee’s Credit Union of Oklahoma City, a United States based Banking and Financial Services organisation with 40 employees and revenues of $4.0 million, United Police Federal Credit Union, a United States based Banking and Financial Services organisation with 20 employees and revenues of $3.0 million, Morris Sheppard Texarkana Federal Credit Union, a United States based Banking and Financial Services organisation with 20 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Fiserv Virtual Branch, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Financial Management software purchases.
The Fiserv Virtual Branch customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Financial Management software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Morris Sheppard Texarkana Federal Credit Union | Banking and Financial Services | 20 | $3M | United States | Fiserv | Fiserv Virtual Branch | Digital Banking | 2009 | n/a |
In 2009, Morris Sheppard Texarkana Federal Credit Union announced plans to implement Fiserv Virtual Branch as part of a CubicsPlus credit union platform deployment. The initiative paired account processing through CubicsPlus with Digital Banking capabilities delivered by Fiserv Virtual Branch, and explicitly included internet banking and debit card processing components.
The implementation scope emphasized three principal functional components, the CubicsPlus core account processing solution, the Virtual Branch Internet banking module, and debit card processing services. Configuration work focused on enabling online member access, account inquiry and transaction posting workflows, online funds movement and card transaction authorization and settlement processes consistent with a credit union operating model.
Architecturally the deployment aligned the CubicsPlus account processing core with the Fiserv Virtual Branch front end and the debit card processing engine, creating an integrated transaction flow between online channels, card services and back office posting. Operational coverage targeted retail banking, member services, card operations and back office reconciliation within the Texas based credit union environment.
Governance and rollout planning emphasized phased activation to coordinate account processing cutover with the launch of Virtual Branch Internet banking and card programs, and to update operational workflows for online channel support and card dispute handling. The narrative centers on Fiserv Virtual Branch, Digital Banking, and CubicsPlus as the primary application signals shaping online banking and card operations for Morris Sheppard Texarkana Federal Credit Union.
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Municipal Employee’s Credit Union of Oklahoma City | Banking and Financial Services | 40 | $4M | United States | Fiserv | Fiserv Virtual Branch | Digital Banking | 2016 | n/a |
In 2016, Municipal Employee’s Credit Union of Oklahoma City implemented Fiserv Virtual Branch as part of a broader adoption of Fiserv Portico and an integrated suite of digital banking, payments, and lending solutions to deliver Digital Banking for member online account access and self service. The deployment was executed as a software as a service suite anchored by Portico for core account processing, with Fiserv Virtual Branch serving as the online banking front end.
The implementation included configuration of core modules and customer facing channels, notably Portico for account processing, Virtual Branch for online banking, Mobiliti for mobile banking, Mobile Source Capture for mobile deposit capture, CheckFree RXP for electronic payments, and Loancierge for lending workflows. The architecture emphasized an integrated SaaS stack where account processing and channel services are linked to provide unified member profiling, authentication flows, and transactional posting across channels.
Integrations were realized within the Fiserv ecosystem, connecting Virtual Branch to the Portico core and to payments and lending modules to support end to end member transactions and loan servicing. Operational coverage focused on member services, retail online and mobile banking, payments processing, and lending operations at the credit union based in Oklahoma City, aligning channel footprints with core account data and payment rails.
Governance and rollout were driven by executive leadership seeking platform evolution and scalability, with the vendor team engaged to align solution configuration to institutional goals. The stated objectives for the Fiserv Virtual Branch and accompanying Portico suite were to gain efficiencies, enhance member engagement, and support the growth of Municipal Employee’s Credit Union of Oklahoma City.
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Thanachart Bank Public Company | Banking and Financial Services | 500 | $33M | Thailand | Fiserv | Fiserv Virtual Branch | Digital Banking | 2016 | n/a |
In 2016, Thanachart Bank Public Company implemented Fiserv Virtual Branch to establish a Digital Banking capability across its branch network and customer channels. The deployment focused on virtualizing branch transactions and enabling remote assisted service alongside customer self service access.
Fiserv Virtual Branch was configured to support core Digital Banking modules including customer authentication and session management, account inquiry and servicing, teller virtualization for assisted transactions, and self service workflows for retail accounts. Configuration work emphasized role based access controls, queue and session routing, and workflow automation for account opening and routine transaction processing.
The implementation connected Fiserv Virtual Branch to the bank's core banking interfaces and payment rails to enable end to end transaction processing, and to customer engagement systems to route assisted sessions to contact center and branch specialists. Operational coverage included branch operations, contact center functions, and retail banking business units responsible for customer service and transaction fulfillment.
Governance established centralized administration for channel configuration, user provisioning, and compliance controls, with phased branch rollouts and staff training to align new assisted service workflows with branch staffing patterns. Concurrent internal process change included digitizing branch staff scheduling and time management uploads to HRIS to support consistent staffing for virtualized service windows.
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Banking and Financial Services | 20 | $3M | United States | Fiserv | Fiserv Virtual Branch | Digital Banking | 2009 | n/a |
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Buyer Intent: Companies Evaluating Fiserv Virtual Branch
- IGBMC, a France based Professional Services organization with 570 Employees
- Myrecovery, a United Kingdom based Healthcare company with 30 Employees
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