List of Five9 Engagement Workflow Customers
San Ramon, 94583, CA,
United States
Since 2010, our global team of researchers has been studying Five9 Engagement Workflow customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 Engagement Workflow for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 Engagement Workflow for Customer Engagement include: Wyndham Hotels & Resorts, a United States based Leisure and Hospitality organisation with 2200 employees and revenues of $1.41 billion, Bissell, a United States based Retail organisation with 500 employees and revenues of $100.0 million, Truconnect Communications, a United States based Communications organisation with 201 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Five9 Engagement Workflow, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Five9 Engagement Workflow customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bissell | Retail | 500 | $100M | United States | Five9 | Five9 Engagement Workflow | Customer Engagement | 2022 | n/a | In 2022, Bissell moved its international contact centers to the Five9 Intelligent CX Platform and implemented Five9 Engagement Workflow to centralize Customer Engagement for support and omnichannel contact handling. The initiative targeted improvements in self service, routing, and agent productivity across multiple countries. Five9 Engagement Workflow was configured to deliver IVR flows, omnichannel routing, and agent screen pops, enabling deflection to automated channels and contextual agent desktop workflows. Configuration work included IVR menu design, queue and skill based routing rules, and data passing to agent interfaces to reduce handle time and improve context at handoff. The deployment standardized engagement workflows across Bissell international sites and operationalized routing logic for voice and digital channels, aligning contact center and customer service teams under a common routing framework. Integrations emphasized session continuity and contextual data transfer to agent desktops to preserve conversation state across channels. Governance and rollout were coordinated with contact center operations and workforce planning, updating IVR scripts and routing policies to reflect prioritized service objectives. Outcomes reported by Five9 included a 9% CSAT uplift and a 5% reduction in FTE expense, outcomes attributed to improved self service, optimized routing, and higher agent productivity delivered by Five9 Engagement Workflow. | |
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Truconnect Communications | Communications | 201 | $25M | United States | Five9 | Five9 Engagement Workflow | Customer Engagement | 2020 | n/a | In 2020 TruConnect Communications implemented Five9 Engagement Workflow as part of a Five9 cloud contact center deployment. The implementation targeted Customer Engagement use cases to enable contact center agents to work remotely during the COVID-19 pandemic and to introduce practical AI capabilities for routine contact handling. Engagement Workflow usage was inferred to include interactive voice response IVR, intelligent virtual assistant IVA, and intelligent routing consistent with Customer Engagement functional modules. Configuration work focused on cloud telephony provisioning, omnichannel routing rules, and agent desktop integration to unify contact handling and escalation workflows. Five9 Engagement Workflow incorporated practical AI capabilities to automate routine interactions and assist live agents. The rollout prioritized secure remote agent provisioning and updates to contact center governance, including revised scheduling and quality monitoring workflows to support distributed teams. Operational scope centered on customer care and support functions, preserving continuity for inbound and outbound contact handling during the pandemic. Reported outcomes included reduced average handle time and measurable cost savings in year one, outcomes attributed to the cloud contact center features and practical AI components of Five9 Engagement Workflow that streamlined Customer Engagement operations. | |
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Wyndham Hotels & Resorts | Leisure and Hospitality | 2200 | $1.4B | United States | Five9 | Five9 Engagement Workflow | Customer Engagement | 2024 | Amplix | In 2024, Wyndham Hotels & Resorts deployed Five9 Engagement Workflow to modernize its global contact center. The implementation targeted Customer Engagement to automate routine guest interactions and unify agent tools across channels. The deployment implemented Five9 Engagement Workflow with AI driven routing, workflow automation, and unified agent workflows as primary functional capabilities. The configuration included automated self service flows and a specific automation pathway for password resets, enabling conversational and programmatic handling of high volume requests. Integrations were explicitly built to Salesforce and Wyndham loyalty systems to surface guest context and loyalty data in the Five9 agent workspace. Amplix led the implementation and rollout, operationalizing the engagement workflow across Wyndham’s contact center footprint and aligning care, loyalty, and guest service touchpoints. Amplix reports measurable operational outcomes from the deployment, including 62 percent of guest interactions automated, less than one percent abandonment, and approximately 40,000 monthly password resets handled by AI. Governance and process changes centered on centralized engagement workflows and unified agent tooling to ensure consistent routing and automated escalation paths. |
Buyer Intent: Companies Evaluating Five9 Engagement Workflow
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