List of Fluentstream Customers
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United States
Since 2010, our global team of researchers has been studying Fluentstream customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fluentstream for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fluentstream for Collaboration include: Homewatch CareGivers, a United States based Leisure and Hospitality organisation with 4538 employees and revenues of $1.10 billion, Oakview Dermatology, a United States based Healthcare organisation with 120 employees and revenues of $20.0 million, Bristol Dental Group United States, a United States based Healthcare organisation with 85 employees and revenues of $11.0 million and many others.
Contact us if you need a completed and verified list of companies using Fluentstream, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fluentstream customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bristol Dental Group United States | Healthcare | 85 | $11M | United States | Fluentstream | Fluentstream | Collaboration | 2018 | n/a |
In 2018, Bristol Dental Group United States implemented FluentStream to modernize patient phone handling and call routing across its practice. FluentStream was deployed as a cloud telephony solution categorized as Collaboration to centralize inbound call flows and reporting for front desk operations.
The deployment concentrated on FluentStream cloud telephony, advanced routing configuration and reporting capabilities. Configuration work included call routing rules, queue management and reporting dashboards to surface call volumes and wait time patterns, aligning telephony behavior with appointment scheduling workflows.
The rollout extended beyond the Santa Ana, CA headquarters to multiple clinic locations, standardizing patient communications and appointment scheduling across sites. Operational coverage emphasized front desk and patient service teams, with telephony controls embedded into daily scheduling and call handling processes.
Governance included a phased expansion across locations and the introduction of standardized call handling workflows and reporting ownership to ensure consistent routing and monitoring. The implementation delivered explicitly reported outcomes including reduced hold times, improved appointment scheduling efficiency and higher caller satisfaction while lowering operating costs.
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Homewatch CareGivers | Leisure and Hospitality | 4538 | $1.1B | United States | Fluentstream | Fluentstream | Collaboration | 2022 | n/a |
In 2022 Homewatch CareGivers selected FluentStream to provide franchise-wide business telephony and support. This Collaboration deployment was delivered as a SaaS rollout across 22 plus franchise locations and corporate headquarters, addressing caregiver communications and compliance requirements for the U.S. franchise network.
Implementation included FluentStream business telephony, time-based routing, call recording, and 24/7 support capabilities. Configuration emphasized call handling, scheduled routing aligned to caregiver shifts, centralized call recording for compliance, and administrative controls to support remote work and consolidated reporting.
The FluentStream deployment integrated with HomeTools to enable automatic call logging and client screen pops, ensuring telephony events were synchronized with franchise case records. Governance and rollout sequencing were organized around franchise operations, with configuration of recording retention and reporting workflows to support caregiver communications, compliance oversight, and franchise-level operational visibility.
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Oakview Dermatology | Healthcare | 120 | $20M | United States | Fluentstream | Fluentstream | Collaboration | 2023 | n/a |
In 2023, Oakview Dermatology selected Fluentstream as its Collaboration platform to deploy cloud-based calling and contact-center capabilities across nine locations in Ohio and South Carolina. The implementation targeted patient communications and outsourced call-center operations handling approximately 10,000 patient calls per month, and onboarding was completed in about eight weeks.
Fluentstream was configured to deliver contact-center features including listen, whisper, barge, analytics, and Rate Your Call alongside cloud calling to support remote agents. The deployment emphasized contact-center controls, call monitoring, and patient feedback workflows to operationalize outsourced call handling and centralized call oversight.
Operational scope covered nine clinic sites across two states, integrating Fluentstream into front-office and contact-center workflows for patient communications. Governance and rollout focused on a rapid eight week onboarding cadence, with reported outcomes of improved operational efficiency and enhanced remote work support.
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Buyer Intent: Companies Evaluating Fluentstream
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