List of Focus PBX Customers
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Since 2010, our global team of researchers has been studying Focus PBX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Focus PBX for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Focus PBX for PBX, VoiP and Phone Systems include: Kuehne Nagel UK, a United Kingdom based Transportation organisation with 14000 employees and revenues of $3.00 billion, MyTravel Poland, a Poland based Leisure and Hospitality organisation with 450 employees and revenues of $120.0 million, Hotel Bania Poland, a Poland based Leisure and Hospitality organisation with 300 employees and revenues of $45.0 million, RESO Europa Service, a Poland based Insurance organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Focus PBX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Focus PBX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Hotel Bania Poland | Leisure and Hospitality | 300 | $45M | Poland | Focus Telecom | Focus PBX | PBX, VoiP and Phone Systems | 2017 | n/a | Hotel Bania Poland implemented Focus PBX in 2017 alongside Focus Contact Center to centralize voice and reservations operations, operating within the PBX, VoiP and Phone Systems category. The deployment was carried out in Poland and focused on consolidating hotel telephony and contact center capabilities into a single reservations platform for the property’s reservations team. The implementation combined a hotel-grade Focus PBX with contact center functionality, configured with interactive voice response, SMS notifications and dedicated agent panels for reservation handling. Focus PBX and Focus Contact Center configurations emphasized centralized call routing, queue management and agent desktop controls to reduce missed calls and standardize reservation workflows. Integrations included a direct booking system integration to surface reservation data within agent panels and to automate callbacks and SMS confirmations, enabling tighter alignment between telephony and booking processes. Operational coverage concentrated on the reservations team and front-office reservation handling at the hotel, with voice channels and agent interfaces provisioned to support live booking intake and follow up communications. Governance and workflow changes oriented around centralized call handling and agent panel use, shifting reservation processing to a single contact point with defined IVR entry paths and SMS notification flows. The vendor case study reports measurable outcomes from the rollout, including a 4.5% increase in phone reservations, a 7.42% rise in reservation-staff productivity and faster booking processing times, and notes elimination of missed calls as a primary operational improvement. | |
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Kuehne Nagel UK | Transportation | 14000 | $3.0B | United Kingdom | Focus Telecom | Focus PBX | PBX, VoiP and Phone Systems | 2017 | n/a | In 2017 Kuehne Nagel UK implemented Focus PBX, deploying an enterprise telephony platform in the PBX, VoiP and Phone Systems category. Focus Telecom is recorded as the provider and implementation partner on the vendor website, establishing vendor responsibility for delivery and technical handover. Focus PBX was configured to deliver core PBX capabilities consistent with enterprise telephony, including SIP trunking and IP telephony, handset provisioning and management, voicemail and call queuing, and centralized telephony administration. The implementation included configuration of call routing and hunt group logic to support high volume logistics and customer service workflows. The deployment covered Kuehne Nagel UK operations across the United Kingdom, supporting business functions such as operations, logistics, customer service and sales. Governance and operational ownership were centralized with Kuehne Nagel UK IT and telecom teams, with Focus Telecom providing implementation services and documentation to enable ongoing provisioning and administration. | |
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MyTravel Poland | Leisure and Hospitality | 450 | $120M | Poland | Focus Telecom | Focus PBX | PBX, VoiP and Phone Systems | 2018 | n/a | In 2018, MyTravel Poland implemented Focus PBX. The deployment used Focus Contact Center as the core platform and was organized around PBX, VoiP and Phone Systems to centralize phone based sales and post sales customer service across its retail network. The implementation configured computer telephony integration to present call context on agent desktops, skill based routing to align calls with specialist teams, call recording for quality and compliance, and advanced campaign and outbound tooling to manage proactive contact flows. Focus PBX and Focus Contact Center were positioned together to support both inbound contact handling and outbound campaign orchestration. Operational coverage included retail sales desks and post sales customer service teams across MyTravel Poland's retail network, consolidating call handling into a centralized telephony architecture. Agents and managers used the combined PBX and contact center capabilities to standardize call distribution and agent workflows. Governance focused on centralizing call routing and operational controls, with a rollout that modernized phone based channels and standardized interaction handling. The case study reports that the deployment dramatically reduced wait times and increased answered call rates. | |
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Insurance | 50 | $5M | Poland | Focus Telecom | Focus PBX | PBX, VoiP and Phone Systems | 2015 | n/a |
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