List of Fourteen IP Evolution Virtual Agent Customers
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Since 2010, our global team of researchers has been studying Fourteen IP Evolution Virtual Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fourteen IP Evolution Virtual Agent for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fourteen IP Evolution Virtual Agent for Chatbots and Conversational AI include: Marriott International, a United States based Leisure and Hospitality organisation with 418000 employees and revenues of $25.10 billion, DoubleTree by Hilton Newark Airport, a United States based Leisure and Hospitality organisation with 625 employees and revenues of $156.0 million, Gaylord Texan Resort and Convention Center United States, a United States based Leisure and Hospitality organisation with 310 employees and revenues of $78.0 million, Sea Containers London United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 400 employees and revenues of $46.0 million and many others.
Contact us if you need a completed and verified list of companies using Fourteen IP Evolution Virtual Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DoubleTree by Hilton Newark Airport | Leisure and Hospitality | 625 | $156M | United States | Fourteen IP | Fourteen IP Evolution Virtual Agent | Chatbots and Conversational AI | 2023 | n/a |
In 2023, DoubleTree by Hilton Newark Airport implemented Fourteen IP Evolution Virtual Agent. The Fourteen IP Evolution Virtual Agent was deployed as a Chatbots and Conversational AI solution combining intelligent IVR with conversational AI to automate inbound and outbound voice interactions for hotel operations, with a primary focus on reducing manual call handling at the front desk.
Functionally the implementation configures automated call handling, conversational IVR flows, and task orchestration for guest and staff interactions, specifically addressing FAQs, wake-up calls, housekeeping requests, and maintenance requests. Fourteen IP Evolution Virtual Agent was configured to take and make calls and to capture structured request information to drive hotel operational workflows, leveraging conversational intent routing and human escalation points where appropriate.
Integrations include connectivity with third-party front- and back-of-house hotel systems to surface reservation context and to update housekeeping and maintenance records. Operational coverage is at the property level and impacts front-desk operations, housekeeping, and maintenance, with governance adjustments that formalized new call-handling procedures, defined escalation paths, and clarified operational ownership between front desk and engineering teams. The implementation was intended to improve front-desk productivity.
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Gaylord Texan Resort and Convention Center United States | Leisure and Hospitality | 310 | $78M | United States | Fourteen IP | Fourteen IP Evolution Virtual Agent | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Gaylord Texan Resort and Convention Center deployed the Fourteen IP Evolution Virtual Agent. The Fourteen IP Evolution Virtual Agent is a Chatbots and Conversational AI application implemented to handle spa information, gather guest feedback and recognise loyalty status within guest services and contact centre automation workflows.
Fourteen IP and partner PolyAI reference the Gaylord Texan deployment on product and partner pages, describing the Evolution Virtual Agent roll out at a large resort property. The cited implementation positions the application as part of front desk and contact centre orchestration, supporting guest inquiries across hospitality service lines.
Functionally the Fourteen IP Evolution Virtual Agent configuration at Gaylord Texan focuses on spa information delivery, structured guest feedback capture, and loyalty status recognition. The deployment leverages conversational workflows and natural language understanding to surface service information, collect post interaction feedback, and adjust routing or response behavior based on recognised loyalty attributes.
The implementation is described as integrated into guest services and contact centre automation, indicating connections to contact centre workflows and loyalty data sources to enable recognition and tailored handling. Vendor and partner documentation frame the rollout as a co created conversational AI deployment for resort operations, with the Fourteen IP Evolution Virtual Agent serving as a conversational layer between guests and operational systems.
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Marriott International | Leisure and Hospitality | 418000 | $25.1B | United States | Fourteen IP | Fourteen IP Evolution Virtual Agent | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Marriott International deployed Fourteen IP Evolution Virtual Agent across properties in Europe and North America to automate guest calls and reduce front desk call volumes. The implementation uses Fourteen IP Evolution Virtual Agent within the Chatbots and Conversational AI category to handle telephony interactions, SMS and webchat channels, and to surface loyalty recognition for routing and personalization.
Fourteen IP Evolution Virtual Agent was configured to provide conversational call handling and automated service request workflows, leveraging natural language understanding and scripted fulfillment sequences typical of enterprise conversational platforms. Functional capabilities implemented include automated guest call handling, SMS and webchat engagement, loyalty recognition for guest identification, and automated creation of service requests for hotel operations.
The solution is integrated with hotel systems including GXP, HotSOS and other PMS and concierge platforms to read guest context, log and route service requests, and trigger downstream operational tasks. Integrations enable end to end handling from guest interaction to property management system entries, and support centralized orchestration of guest messaging and service fulfillment across participating properties in Europe and North America.
Operational governance focused on shifting front desk telephony workload to the virtual agent and embedding automated service request workflows into existing property operations. Fourteen IP reports approximately 58% reduction in front desk call volumes and millions of guest calls handled in 2024, outcomes aligned to the stated objective of automating guest calls and reducing manual call handling at Marriott International.
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Leisure and Hospitality | 400 | $46M | United Kingdom | Fourteen IP | Fourteen IP Evolution Virtual Agent | Chatbots and Conversational AI | 2023 | n/a |
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