List of FreshIdeas Freshdesk Customers
Singapore, 608526,
Singapore
Since 2010, our global team of researchers has been studying FreshIdeas Freshdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FreshIdeas Freshdesk for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FreshIdeas Freshdesk for Customer Experience include: Internet Brands, a United States based Professional Services organisation with 7000 employees and revenues of $1.60 billion, Clv Overseas Impex, a India based Retail organisation with 30 employees and revenues of $6.0 million, Manash Lifestyle, a India based Distribution organisation with 258 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using FreshIdeas Freshdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FreshIdeas Freshdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Clv Overseas Impex | Retail | 30 | $6M | India | FreshIdeas | FreshIdeas Freshdesk | Customer Experience | 2023 | n/a | In 2023, Clv Overseas Impex implemented FreshIdeas Freshdesk under the Customer Experience category. The deployment targeted a 30-employee retail operation in India and was positioned within FreshIdeas' Freshworks CX suite to extend support capabilities alongside CRM and sales tooling. FreshIdeas Freshdesk was configured to provide core ticketing, multichannel support channels and knowledge base capabilities, with workflow automation for ticket routing and SLA enforcement. Configuration work focused on service desk modules, canned responses and escalation rules to stabilize first‑line support operations and standardize case handling. The implementation was aligned with Freshideas' documented Freshsales engagement pattern, enabling Freshdesk to operate alongside Freshsales CRM workflows to improve lead to customer visibility and handoff between sales and support teams. Operational scope covered customer support and sales coordination for India channel operations, with user provisioning and role segmented queues for support agents and sales liaisons. Governance emphasized standardized support workflows and adoption controls, including configuration-driven routing and agent role management to enforce consistent response processes. Rollout details followed a staged approach to onboard teams and align support triage with sales lead stages, reflecting FreshIdeas' integrated CX deployment practices. | |
 |
Internet Brands | Professional Services | 7000 | $1.6B | United States | FreshIdeas | FreshIdeas Freshdesk | Customer Experience | 2022 | n/a | In 2022 Internet Brands deployed FreshIdeas Freshdesk as part of a Customer Experience initiative supporting Baystone Media, a business unit focused on healthcare product offerings. The implementation was delivered by FreshIdeas and documented through a Whatfix digital adoption engagement, aligning FreshIdeas Freshdesk with digital adoption tooling to address support friction and onboarding gaps. The deployment centered on customer support and product onboarding capabilities common to Customer Experience platforms, including ticketing workflows, knowledge base configuration, guided product adoption content, and automated routing for support triage. FreshIdeas Freshdesk was configured to surface contextual guidance and structured troubleshooting content to reduce manual agent intervention and accelerate new user time to value. Integrations and operational coverage included the Whatfix digital adoption engagement to provide in product guidance alongside the FreshIdeas Freshdesk support layer, with operational scope focused on healthcare customers in the United States served by Baystone Media. Business functions impacted included customer support, product management, and onboarding teams, with tool usage scoped to customer facing support channels and onboarding workflows. Governance emphasized coordinated content ownership between support and product teams, iterative rollout of guided flows, and consolidation of support knowledge within FreshIdeas Freshdesk for consistent agent responses. Reported outcomes from the engagement included approximately a 10 percent drop in inbound calls and 4.17 percent fewer support tickets, reflecting reduced support volume following the adoption and onboarding enhancements. | |
 |
Manash Lifestyle | Distribution | 258 | $4M | India | FreshIdeas | FreshIdeas Freshdesk | Customer Experience | 2022 | n/a | In 2022, Manash Lifestyle implemented FreshIdeas Freshdesk under the Customer Experience category to support its Purplle beauty e-commerce operations in India. FreshIdeas documents this engagement as a customer case focused on digital customer experience and operations optimization for the India region. The FreshIdeas Freshdesk implementation centered on configuring cloud-based helpdesk capabilities typical of Customer Experience platforms, including ticketing and case management, omnichannel intake, a knowledge base for self-service, and automation of routine support workflows. Configuration work emphasized ticket routing, priority and SLA definitions, and templated response automation to align service operations with e-commerce support patterns. Operational coverage targeted customer service and operations teams within Manash Lifestyle supporting the Purplle platform across India. The deployment centralized customer inquiries in FreshIdeas Freshdesk and aligned support workflows with front-line agents and internal operational handoffs to improve coordination between customer-facing and fulfillment functions. Governance activities focused on standardizing support workflows, instituting role based agent access, and defining service level policies to govern case prioritization and escalation. The engagement is described as an optimization initiative to improve digital customer experience and operational coordination rather than a product marketing case study. |
Buyer Intent: Companies Evaluating FreshIdeas Freshdesk
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||