List of Freshworks Device42 Customers
Freshworks
2950 S Delaware St Suite 201,
San Mateo, 94403, CA,
United States
San Mateo, 94403, CA,
United States
1 650-513-0514
Professional Services
4400
$720M
Since 2010, our global team of researchers has been studying Freshworks Device42 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Freshworks Device42 for Network Virtualisation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Freshworks Device42 for Network Virtualisation include: Gainesville Regional Utilities, a United States based Life Sciences organisation with 110000 employees and revenues of $49.90 billion, New Balance, a United States based Retail organisation with 8000 employees and revenues of $6.50 billion, Land Information New Zealand, a New Zealand based Government organisation with 300 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Freshworks Device42, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Freshworks Device42 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Gainesville Regional Utilities | Life Sciences | 110000 | $49.9B | United States | Freshworks | Freshworks Device42 | Network Virtualisation | 2023 | n/a |
In 2023, Gainesville Regional Utilities implemented Freshworks Device42 as its primary CMDB and dependency-mapping engine, deploying a Network Virtualisation solution to improve IT asset tracking and application dependency mapping in Gainesville, Florida. The deployment positioned Freshworks Device42 to support IT operations, incident response, and service delivery by consolidating configuration item records and visualizing application and infrastructure dependencies.
Freshworks Device42 was configured as the authoritative inventory and dependency map, with the implementation focused on automated discovery, normalized configuration item records, and service topology visualization to support incident triage and root cause analysis. The Device42 configuration emphasized application dependency mapping and asset lifecycle tracking consistent with Network Virtualisation functional workflows, enabling IT teams to trace service impact across infrastructure and applications.
The Device42 implementation was integrated with the utilitys ITSM platform to channel discovered topology and CMDB updates into incident and change workflows, improving cross-team visibility for operations, NOC, and cybersecurity teams. Operational coverage centered on IT operations and service delivery at the Gainesville site, with Device42 data feeding incident response processes and informing security posture assessments.
According to the Device42 case study, the deployment delivered improved visibility, faster resolution times, and a stronger cybersecurity posture for Gainesville Regional Utilities. The narrative highlights a focused adoption of Freshworks Device42 within the Network Virtualisation category to centralize asset and dependency data and to operationalize that data through ITSM-driven workflows.
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Land Information New Zealand | Government | 300 | $30M | New Zealand | Freshworks | Freshworks Device42 | Network Virtualisation | 2023 | Technology Distribution Specialists Australia |
In 2023, Land Information New Zealand implemented Freshworks Device42 under the Network Virtualisation category to provide discovery and CMDB capabilities for IT operations and a multi year migration to AWS and Azure. The deployment was positioned to deliver comprehensive discovery, application dependency mapping, and a single source of truth CMDB to support cloud planning and migration sequencing.
The Freshworks Device42 implementation leveraged automated discovery engines and application dependency mapping modules, with the CMDB configured as the authoritative repository for configuration items. Configuration included inventory consolidation and IP address management to improve capacity visibility and service mapping. These modules were configured to support standard Network Virtualisation workflows such as topology visualization and dependency driven impact analysis.
LINZ integrated Freshworks Device42 with its ITSM platform to enable improved capacity, change and incident management, creating a direct link between discovered configuration items and ticketing workflows. Integration supported incident triage and change approvals by surfacing dependency maps and capacity data within ITSM processes. Operational scope focused on IT operations and cloud migration teams coordinating AWS and Azure onboarding.
Technology Distribution Specialists Australia performed the implementation engagement, configuring CMDB governance, role based access controls and phased rollout procedures. The implementation was explicitly tied to a multi year cloud migration program and achieved up to 90% potential savings in discovery costs through automated discovery and consolidated inventory. The single source of truth CMDB was positioned as the central reference for capacity planning, change control and incident response.
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New Balance | Retail | 8000 | $6.5B | United States | Freshworks | Freshworks Device42 | Network Virtualisation | 2024 | n/a |
In 2024, New Balance implemented Freshworks Device42 as part of a broader Freshservice Enterprise deployment to build a global internal support portal. The deployment is categorized under Network Virtualisation and is positioned to provide AI-powered self-service and unified IT asset visibility across locations, aligning IT service management and employee support processes with centralized asset discovery.
The implementation configures Freshworks Device42 discovery and CMDB capabilities to feed authoritative configuration and asset data into Freshservice service desk workflows. Functional modules include automated discovery, configuration item reconciliation, CMDB population, and service catalog driven self-service, with Freshservice handling incident management and AI-driven self-help interactions.
Integrations explicitly link Device42 discovery outputs to Freshservice incident and asset records, enabling automatic asset context within tickets and supporting infrastructure visibility for operations and support teams. Operational scope covers the internal IT service desk and infrastructure teams across New Balance locations, consolidating asset and incident data into a single support portal.
Governance workstreams focus on CMDB stewardship, reconciliation processes, and updating incident triage workflows to consume Device42 data feeds. The integration is intended to improve incident resolution and infrastructure visibility, as stated by Freshworks, while establishing data governance and workflow changes to maintain CMDB accuracy and supportability.
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Freshworks Device42 Coverage
Freshworks Device42 is a Network Virtualisation solution from Freshworks.
Companies worldwide use Freshworks Device42, from small firms to large enterprises across 21+ industries.
Organizations such as Gainesville Regional Utilities, New Balance and Land Information New Zealand are recorded users of
Freshworks Device42 for Network Virtualisation.
Companies using Freshworks Device42 are most concentrated in Life Sciences, Retail and Government, with adoption spanning over 21 industries.
Companies using Freshworks Device42 are most concentrated in United States and New Zealand, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Freshworks Device42 across Americas, EMEA, and APAC.
Companies using Freshworks Device42 range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Freshworks Device42 include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Freshworks Device42 customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Network Virtualisation.