List of Front Support Report Customers
San Francisco, 94102, CA,
United States
Since 2010, our global team of researchers has been studying Front Support Report customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Front Support Report for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Front Support Report for Customer Support include: Storiicare, a United States based Healthcare organisation with 40 employees and revenues of $8.0 million, Archetype Themes, a Canada based Professional Services organisation with 30 employees and revenues of $4.0 million, Goodbill, a United States based Healthcare organisation with 11 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Front Support Report, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Front Support Report customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Archetype Themes | Professional Services | 30 | $4M | Canada | Front | Front Support Report | Customer Support | 2024 | n/a |
In 2024, Archetype Themes published a public Support Report using Front Support Report to surface customer support metrics for its Shopify theme support operations, the implementation is categorized under Customer Support. The Front Support Report is published on the company help center, positioning the report as a public transparency layer for customers and prospects.
The implementation leverages Front Analytics together with the Front Knowledge Base to generate and host the Support Report, with Front Analytics providing metric aggregation and reporting capabilities and the Front Knowledge Base hosting the published report content. Configuration inferred from the published page indicates metric feeds and article performance data are surfaced through Front Analytics, while knowledge base content is authored and maintained in Front Knowledge Base to support reported KPIs.
Operational scope is focused on Archetype Themes customer support for Shopify themes in Canada, the Support Report is visible on the help center and intended to set expectations for support response and coverage. The initiative impacts the customer support function and support operations governance by codifying public metrics and aligning internal support workflows to stated expectations, using Front Support Report as the consumer facing reporting instrument.
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Goodbill | Healthcare | 11 | $2M | United States | Front | Front Support Report | Customer Support | 2024 | n/a |
In 2024, Goodbill implemented the Front Support Report to publish live CSAT and email response metrics for its patient-advocate and billing support operations. The deployment surfaces real time performance on a public help center page to increase transparency for United States operations within the Customer Support function.
Goodbill configures Front Support Report using Front Analytics to aggregate CSAT and response rate metrics and the Front Knowledge Base to present contextual help content alongside performance indicators. The Front Support Report is presented as a web based report embedded in the help center, with internal editing workflows for support content and a public read only view for customers and stakeholders.
Operational coverage focuses on patient-advocate and billing support teams in the United States, impacting customer support and billing workflows. The help center page states the team consistently outperforms industry benchmarks for CSAT and response rate, and the published report is used as an operational transparency and customer engagement instrument within Goodbill Customer Support.
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Storiicare | Healthcare | 40 | $8M | United States | Front | Front Support Report | Customer Support | 2024 | n/a |
In 2024, StoriiCare implemented Front Support Report as part of its Customer Support tooling. StoriiCare publishes a Live Support Metrics page in its help center to publicly share CSAT and response-time metrics for its customer support team serving care providers and families in the United States.
The implementation uses Front Analytics for report delivery and the Front Knowledge Base for hosting, with the Front Support Report label surfaced on the public help page. Functional modules inferred from the help content include analytics reporting, knowledge base hosting, and scheduled report publication workflows to surface aggregated CSAT and response-time indicators. Operational scope is focused on the customer support organization serving U.S. care providers and family users, and governance appears to center on help center content stewardship and periodic report publication to keep Live Support Metrics current, with no additional named integrations disclosed in the source.
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