List of Fujitsu TRIOLE Customers
Kawasaki, 211-8588,
Japan
Since 2010, our global team of researchers has been studying Fujitsu TRIOLE customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fujitsu TRIOLE for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fujitsu TRIOLE for Customer Support include: Epson japan, a Japan based Manufacturing organisation with 74464 employees and revenues of $8.62 billion, TIS Co., a Japan based Professional Services organisation with 21709 employees and revenues of $3.61 billion, Fujitsu Services UK, a United Kingdom based Professional Services organisation with 7300 employees and revenues of $1.50 billion, Tempearl Japan, a Japan based Manufacturing organisation with 332 employees and revenues of $76.0 million and many others.
Contact us if you need a completed and verified list of companies using Fujitsu TRIOLE, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fujitsu TRIOLE customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Epson japan | Manufacturing | 74464 | $8.6B | Japan | Fujitsu | Fujitsu TRIOLE | Customer Support | 2011 | n/a | In 2011, Epson Japan commissioned Fujitsu to build a TRIOLE-based private cloud ICT platform to host Seiko Epson's customer-facing Mail Print mobile and cloud printing service in Japan. The deployment used Fujitsu TRIOLE as the application foundation within the Customer Support category, positioning the platform to support customer-facing print workflows and service delivery. The Fujitsu TRIOLE deployment provided a high-reliability, scalable foundation designed for continuous service delivery, with configurations aligned to multitenant hosting, service orchestration, and print job processing for mobile-to-cloud workflows. The platform also supported CRM-adjacent functions for customer provisioning and service lifecycle management tied to the Mail Print offering. The private cloud ICT platform centralized infrastructure for Mail Print across Japan, and the deployment reduced initial infrastructure investment to about one-third while shortening platform design work by approximately 30 percent, as reported by Fujitsu. Operational scope was customer-facing services in Japan, and business functions impacted included customer support operations, print service management, and CRM-related customer provisioning. Fujitsu TRIOLE served as the application layer and platform orchestration stack, enabling Epson Japan to scale the Mail Print service and expand print and CRM service offerings. Governance and rollout were executed through platform provisioning and operational handoff between Fujitsu and Epson teams, supporting service expansion across Epson Japan's customer base. | |
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Fujitsu Services UK | Professional Services | 7300 | $1.5B | United Kingdom | Fujitsu | Fujitsu TRIOLE | Customer Support | 2012 | n/a | In 2012, Fujitsu Services UK deployed Fujitsu TRIOLE in a Customer Support engagement on the Vodafone retail support contract. The implementation supported a team of customer support technicians based in Stevenage responsible for supporting 400 UK stores, providing over the phone repair for point of sale equipment, monitors, and network devices, and troubleshooting tickets for POS and other business software. Fujitsu TRIOLE served as the central service desk platform, configured to capture incident and request tickets, manage call flow, and maintain a help desk knowledge base with documented common fixes. Functional workflows emphasized accurate call logging and structured documentation to enable consistent handoffs and supportable escalation paths. Operational use explicitly included Triolle Service Desk TSD call logging to record interactions with end customers, and logging calls to third parties using Remedy for external escalations. The scope covered troubleshooting, escalation to third parties, and participation in internal IT projects by the same support technicians, consolidating frontline support activities in the Customer Support environment. Governance focused on rigorous ticket documentation and knowledge base upkeep, with technicians required to document common fixes for self help and institutional knowledge retention. Managed call flow combined with Fujitsu TRIOLE and TSD logging, and Remedy based third party records to create a repeatable triage and escalation workflow across technical support and service operations. | |
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Tempearl Japan | Manufacturing | 332 | $76M | Japan | Fujitsu | Fujitsu TRIOLE | Customer Support | 2008 | n/a | In 2008, Tempearl Japan implemented Fujitsu TRIOLE to unify sales, production, costing and accounting across multiple plants and sales sites in Japan. The deployment used Fujitsu TRIOLE in the Customer Support apps category while serving as the enterprise platform for operational data consolidation and cross‑functional orchestration. Fujitsu TRIOLE served as the infrastructure supporting GLOVIA-C/PRONES production-management and related GLOVIA HR/payroll components, providing core production scheduling, order management, costing ledgers and financial posting capabilities. Configuration work emphasized unified master data, item costing rules, production routing and sales-to-order workflows to align manufacturing execution with finance and sales functions. Integration points included direct support for GLOVIA-C/PRONES and GLOVIA HR/payroll components, enabling transactional flow from shop floor events through payroll allocation and accounting posting. Operational coverage spanned multiple manufacturing plants and regional sales sites within Japan, centralizing transactional visibility and enabling faster production responsiveness across sales and production teams. Rollout governance coordinated plant-level process standardization and centralized financial controls, with change management focused on aligning production planning, costing practices and sales order processing. The implementation produced improved real-time visibility and enhanced production responsiveness as described in Fujitsu materials about the Fujitsu TRIOLE deployment. | |
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Professional Services | 21709 | $3.6B | Japan | Fujitsu | Fujitsu TRIOLE | Customer Support | 2007 | n/a |
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Buyer Intent: Companies Evaluating Fujitsu TRIOLE
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