List of FuseDesk Customers
Walnut, x, CA,
United States
Since 2010, our global team of researchers has been studying FuseDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FuseDesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FuseDesk for Customer Support include: Braintap, a United States based Healthcare organisation with 40 employees and revenues of $9.0 million, Lost Empire Herbs, a United States based Consumer Packaged Goods organisation with 15 employees and revenues of $4.0 million, Digital Dj Tips, a Gibraltar based Education organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using FuseDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FuseDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Braintap | Healthcare | 40 | $9M | United States | FuseDesk | FuseDesk | Customer Support | 2019 | n/a | In 2019, BrainTap implemented FuseDesk in a Customer Support deployment to centralize user inquiries and capture product feedback. The implementation spans CRM connected customer support workflows and product development feedback loops across the United States, linking frontline support with product and UX decision making. FuseDesk was configured for ticketing and case management, with tagging and routing rules tuned to identify product feedback and feature requests. The FuseDesk instance was integrated with Infusionsoft CRM to synchronize customer records and case context, enabling support agents to manage user support and log feedback directly within support workflows. Governance formalized a feedback loop where tagged case data and captured product feedback were routed to product teams, informing product and UX changes such as new playlists and bundles. The implementation delivered lower friction support while helping prioritize roadmap items from case data, aligning Customer Support operations with product development priorities. | |
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Digital Dj Tips | Education | 10 | $2M | Gibraltar | FuseDesk | FuseDesk | Customer Support | 2019 | n/a | Digital DJ Tips implemented FuseDesk in 2019 as its integrated helpdesk, deploying the Customer Support application to manage a globally distributed student base. The deployment focused on CRM-connected customer support and community management, serving the Gibraltar based team alongside remote instructors and moderators. FuseDesk was configured to integrate with Infusionsoft/Keap to centralize contact records and case history, enabling threaded conversations tied to CRM records and consistent service context. Functional capabilities implemented include case management workflows, case ratings to measure satisfaction, and centralized reply templates to standardize responses and reduce handling time. Configuration emphasized consolidating interaction history and templated responses rather than adding bespoke modules. Operational coverage included support agents and community managers in Gibraltar and remote teams supporting students worldwide, with governance changes to centralize history and enforce template use across support and community workflows. The implementation helped the team centralize history and reply templates to improve response speed and service quality. FuseDesk is cited as the primary Customer Support application used for ongoing case management and satisfaction measurement. | |
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Lost Empire Herbs | Consumer Packaged Goods | 15 | $4M | United States | FuseDesk | FuseDesk | Customer Support | 2019 | n/a | In 2019, Lost Empire Herbs implemented FuseDesk as its Customer Support application to scale customer service for its direct to consumer supplement business in the United States. The deployment emphasized CRM connected customer support workflows tied to Infusionsoft to centralize case intake, customer context, and response handling for the DTC channel. FuseDesk was configured with templating, case tagging, automated replies, and case data capture to enable consistent responses and measurement. Functional capabilities implemented include email templates, tagging workflows, automation rules, and case routing aligned to Customer Support operations, with templates and tags used to reduce response times and protect Amazon review metrics. Integrations included Infusionsoft as the source of customer and order context, enabling FuseDesk to pull CRM data into cases and capture case records for reporting and follow up. Operational coverage focused on United States customer service and post purchase support, and governance centered on template standards and a tagging taxonomy to enforce response quality and instrument reporting and follow up workflows. |
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