List of Gainsight Insided Online Community Platform Customers
Gainsight
350 Bay Street, Suite 100,
San Francisco, 94133, CA,
United States
San Francisco, 94133, CA,
United States
1 888-623-8562
Professional Services
1200
$263M
Since 2010, our global team of researchers has been studying Gainsight Insided Online Community Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gainsight Insided Online Community Platform for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gainsight Insided Online Community Platform for Community Management include: T-Mobile _x000D_, a United States based Communications organisation with 70000 employees and revenues of $81.40 billion, AIMMS, a Netherlands based Professional Services organisation with 130 employees and revenues of $500.0 million, Bizzabo, a United States based Professional Services organisation with 350 employees and revenues of $90.0 million, Id Mobile United Kingdom, a United Kingdom based Construction and Real Estate organisation with 135 employees and revenues of $57.0 million, Pipefy, a United States based Professional Services organisation with 480 employees and revenues of $55.0 million and many others.
Contact us if you need a completed and verified list of companies using Gainsight Insided Online Community Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AIMMS | Professional Services | 130 | $500M | Netherlands | Gainsight | Gainsight Insided Online Community Platform | Community Management | 2021 | n/a |
In 2021, AIMMS implemented Gainsight Insided Online Community Platform as its Community Management solution on its website. The deployment is a web embedded community instance reachable from aimms.com and configured to support customer engagement, product support, and marketing enablement use cases. The Gainsight Insided Online Community Platform is provisioned to host structured forums, Q&A, knowledge base articles, and user profiles, aligning with core Community Management capabilities.
Operational governance centers on content moderation, editorial workflows, and role based access for community managers and support engineers, with category aligned features such as reputation scoring, badges, and threaded discussions to surface expert contributors. Configuration work included site level navigation, content categories, and community metadata to support search and self service, while analytics and reporting modules were enabled to provide activity and engagement signals to internal stakeholders.
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Bizzabo | Professional Services | 350 | $90M | United States | Gainsight | Gainsight Insided Online Community Platform | Community Management | 2021 | n/a |
In 2021, Bizzabo implemented Gainsight Insided Online Community Platform to centralize Community Management for customer feedback and product prioritization. The initiative began after leadership approved a plan to move away from an opaque, one to one feedback model that relied on individual Product Managers and manual Salesforce notes, and Ben Anthonisz, Manager of Customer Education, expanded the effort from a one person operation to a dedicated customer community team to scale one to many feedback processes.
The deployment was configured around community forums, structured feature request boards, and member engagement workflows to capture and close the loop on customer input. Gainsight Insided Online Community Platform was used to host educational content, collect and surface feature ideas and votes, enable moderation and communication workflows, and route engagement signals into product and success workflows for prioritization.
Using the Salesforce integration, Bizzabo synchronized account and contact context into the community so CSMs and Product could see community activity alongside account-level records. Operational scope focused on Customer Success, Product, and Customer Education teams, with the community becoming the primary channel for collective feedback while CSMs retained account responsibilities in Salesforce.
Governance moved from ad hoc requests stored in account notes to a transparent, community driven triage and prioritization process across Product and Customer Success. The community implementation increased visibility into needs from smaller accounts by aggregating signals across many customers, and Bizzabo reported that the effort helped scale feedback collection and ultimately increased the ARR to CSM ratio.
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Id Mobile United Kingdom | Construction and Real Estate | 135 | $57M | United Kingdom | Gainsight | Gainsight Insided Online Community Platform | Community Management | 2021 | n/a |
In 2021, Id Mobile United Kingdom implemented Gainsight Insided Online Community Platform on their website. The deployment used the Gainsight Insided Online Community Platform as a web-embedded customer community to extend digital self-service and peer-to-peer support, aligning with Community Management use cases. The implementation centers on customer forums, knowledge articles, and user profile capabilities to channel product and support queries into a moderated community environment.
Operational coverage is focused on the company website serving UK customers and is positioned to support customer service, product feedback, and marketing engagement workflows. Configuration included community content moderation, topic categorization, and user engagement features typical of Community Management platforms, with governance controls and workflows to manage content publishing and moderation at the corporate level. The platform is framed to centralize community-driven support and engagement alongside existing customer touchpoints on the Id Mobile website.
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Meo Servicos De Comunicacoes E Multimedia | Communications | 100 | $12M | Portugal | Gainsight | Gainsight Insided Online Community Platform | Community Management | 2022 | n/a |
In 2022 Meo Servicos De Comunicacoes E Multimedia deployed Gainsight Insided Online Community Platform on its public website as a Community Management solution to host customer-facing discussion and support content for its Portugal subscriber base. The Gainsight Insided Online Community Platform implementation is embedded in Meo’s digital customer portal, providing a centralized community channel that sits alongside existing web services and customer touchpoints.
The scoped implementation emphasizes core community modules common to Community Management platforms, including threaded discussion forums, a searchable knowledge base, member profiles and reputation controls, content moderation workflows, and built-in community analytics for engagement monitoring. Operational responsibilities are concentrated with customer support and digital engagement teams, with governance implemented through role-based moderation, content policies, and staged publishing workflows to manage community contributions and maintain quality.
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Pipefy | Professional Services | 480 | $55M | United States | Gainsight | Gainsight Insided Online Community Platform | Community Management | 2020 | n/a |
In 2020, Pipefy launched a community using the Gainsight Insided Online Community Platform to prioritize self-service and peer-to-peer support, with the explicit aim of reducing pressure on Support. When Juliana Spinardi joined as Community Specialist the platform had already been implemented at the CEO's request and her mandate was to build a 100 percent digital-led Community Management program focused on engagement and ticket deflection.
The implementation leveraged core community capabilities typical of the Gainsight Insided Online Community Platform, including peer-to-peer forums, curated support content, event and education spaces, and in-product messaging to drive discovery. Spinardi established a one-year operational plan and quantitative benchmarks to govern configuration and content strategy, specifying metrics such as Average Response Time of 3 to 4 days, a target of 30 percent of users making at least one post, Questions Answered by Peers targets of 60 percent for mature cohorts and 35 percent for new customers, and an overall Questions Answered benchmark of 65 percent.
Operationally the community was integrated into customer touchpoints rather than tied to a named integration, it was promoted via email invitations, by Support and Customer Success teams, and through in-product prompts that redirected users to community threads. Early governance involved Pipefy employees seeding discussions and answering questions, then shifting to encourage peer participation and community moderation as volume and engagement grew, aligning Support, Customer Success, and Product workflows to the community channel.
Governance and rollout were driven by a clear community strategy and milestone tracking, with Spinardi using the Gainsight Insided Online Community Platform as the system of record for peer support and engagement initiatives. One year after launch nearly 95 percent of support inquiries were resolved by peers, demonstrating that the Community Management implementation achieved the operational goal of high self-service rates while expanding engagement, education, and event-driven customer experiences.
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Communications | 70000 | $81.4B | United States | Gainsight | Gainsight Insided Online Community Platform | Community Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Gainsight Insided Online Community Platform
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FAQ - APPS RUN THE WORLD Gainsight Insided Online Community Platform Coverage
Gainsight Insided Online Community Platform is a Community Management solution from Gainsight.
Companies worldwide use Gainsight Insided Online Community Platform, from small firms to large enterprises across 21+ industries.
Organizations such as T-Mobile _x000D_, AIMMS, Bizzabo, Id Mobile United Kingdom and Pipefy are recorded users of
Gainsight Insided Online Community Platform for Community Management.
Companies using Gainsight Insided Online Community Platform are most concentrated in Communications, Professional Services and Construction and Real Estate, with adoption spanning over 21 industries.
Companies using Gainsight Insided Online Community Platform are most concentrated in United States, Netherlands and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Gainsight Insided Online Community Platform across Americas, EMEA, and APAC.
Companies using Gainsight Insided Online Community Platform range from small businesses with 0-100 employees - 16.67%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 16.67%.
Customers of Gainsight Insided Online Community Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Gainsight Insided Online Community Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Community Management.