List of Gainsight PX Customers
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Since 2010, our global team of researchers has been studying Gainsight PX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gainsight PX for Product Information Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gainsight PX for Product Information Management include: Akeneo, a France based Professional Services organisation with 400 employees and revenues of $58.0 million, Arctic Shores, a United Kingdom based Professional Services organisation with 36 employees and revenues of $8.0 million, Salsify, a United States based Professional Services organisation with 60 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using Gainsight PX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Akeneo | Professional Services | 400 | $58M | France | Gainsight | Gainsight PX | Product Information Management | 2024 | n/a |
In 2024 Akeneo implemented Gainsight PX to strengthen renewal, health scoring and customer success workflows. Akeneo is a Product Information Management vendor and Gainsight PX is noted in public hiring and integration references as the platform used to instrument product experience and renewal support across the company.
Gainsight PX configuration at Akeneo centers on product analytics, feature adoption tracking, health scoring and in-app engagement capabilities. The implementation emphasizes segmented user and account scoring, product usage telemetry instrumentation and in-app messaging to support renewal orchestration and customer success playbooks, consistent with typical Product Information Management vendor PX usage.
Public job descriptions and integration references indicate Gainsight PX has been tied into customer success and renewal systems and operational processes across EMEA. The deployment appears focused on CS and renewal teams, with data flows from product usage signals into account health models and renewal workflows rather than on named third party integrations.
Governance for the Gainsight PX deployment is organized around customer success and renewal roles, with configuration and scoring responsibilities reflected in renewal manager job descriptions. Rollout and ongoing tuning are described in the context of supporting EMEA renewal cycles and health scoring processes rather than a single global cutover.
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Arctic Shores | Professional Services | 36 | $8M | United Kingdom | Gainsight | Gainsight PX | Product Information Management | 2021 | n/a |
In 2021 Arctic Shores deployed Gainsight PX as a core Product Information Management capability to support product analytics and user research during the UNA SaaS platform launch. The deployment was led by the Senior UX Manager who embedded Gainsight PX into product strategy and the UX practice, aligning the application with discovery, design sprints, refinement, and delivery processes.
Gainsight PX was configured to provide in‑product behavioral instrumentation, feature adoption tracking, cohort analysis, and event segmentation to surface quantitative signals alongside qualitative interviews and usability testing. The implementation supported measurement of user flows across candidate-facing assessment suites and informed design-system decisions, with Gainsight PX data feeding refinement sessions and prioritization for product and engineering.
Operational coverage included product, UX, and engineering teams, with governance reinforced through regular rituals such as UX Thursdays, cross-functional workshops, and structured refinement and delivery ceremonies. These governance changes centralized usage telemetry and research outputs, increasing visibility of user-centred findings across the organisation and accelerating iteration on assessment experiences.
Outcomes explicitly recorded in the engagement include achieving 100 percent adoption of new features over legacy products within two weeks of release and improved candidate approval ratings across the assessment suite, while strengthening design influence on product direction and contributing to the business move to profitability. Gainsight PX remained a cited component of the measurement and experimentation stack used to instrument feature rollouts and validate UX decisions.
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Salsify | Professional Services | 60 | $7M | United States | Gainsight | Gainsight PX | Product Information Management | 2022 | n/a |
In 2022, Salsify implemented Gainsight PX to build a Center of Excellence and scale data-driven Customer Success in the United States. Gainsight PX was deployed to support Product Information Management workflows within Salsify's Customer Success organization, aligning in-app engagement and adoption measurement to commerce and product experience goals.
Module usage for Gainsight PX is inferred from Gainsight case listings that reference in-app engagement and product adoption use cases, indicating configuration of in-app messaging, adoption analytics, and feature usage tracking. The deployment emphasized product analytics, journey orchestration, and behavior-driven engagement capabilities to instrument product driven onboarding and ongoing adoption.
Operational coverage focused on Customer Success teams and the newly formed Center of Excellence, which standardized playbooks, adoption metrics, and reporting for Product Information Management use cases across U.S. accounts. Governance combined centralized measurement and iterative playbook rollout to scale repeatable engagement campaigns and handoffs between product and customer success.
Outcomes included more scalable Customer Success operations and faster onboarding, attributed to Gainsight PX instrumentation and playbook standardization. The implementation positioned Gainsight PX as the primary product adoption and in-app engagement layer for Salsify's Product Information Management business function.
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