List of Genasys Emergency Management (GEM) Customers
San Diego, 92127, CA,
United States
Since 2010, our global team of researchers has been studying Genasys Emergency Management (GEM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genasys Emergency Management (GEM) for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genasys Emergency Management (GEM) for Critical Event Management include: Saudi Aramco, a Saudi Arabia based Oil, Gas and Chemicals organisation with 75000 employees and revenues of $108.17 billion, San Diego County, CA, a United States based Government organisation with 7000 employees and revenues of $5.12 billion, Golden State Water Company, a United States based Utilities organisation with 550 employees and revenues of $331.0 million and many others.
Contact us if you need a completed and verified list of companies using Genasys Emergency Management (GEM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Golden State Water Company | Utilities | 550 | $331M | United States | Genasys | Genasys Emergency Management (GEM) | Critical Event Management | 2022 | n/a |
In 2022, Golden State Water Company contracted Genasys Emergency Management (GEM) under the Critical Event Management category to deliver multi-channel customer and operational alerts across its California service territories. The deployment targets customer-facing outage notifications, maintenance advisories and safety notices, and the vendor announcement states GEM will cover more than 260,000 customers to improve outage communications and customer notifications.
The Genasys Emergency Management deployment is customized for utility applications and configured to support alert orchestration, multi-channel delivery, template-driven messaging and subscriber segmentation by service territory. Configuration and workflows are aligned to outage and operational notification use cases, enabling scheduled notifications, real-time incident broadcasts and targeted messaging for affected service areas.
Operational scope is focused on Golden State Water Company service territories in California, with the implementation intended to impact customer service, field operations and emergency communications. Governance adjustments described in the deployment narrative include centralizing notification ownership and standardizing escalation and messaging workflows to create consistent communication processes across departments.
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San Diego County, CA | Government | 7000 | $5.1B | United States | Genasys | Genasys Emergency Management (GEM) | Critical Event Management | 2022 | n/a |
In 2022 San Diego County signed a five-year contract to deploy Genasys Emergency Management (GEM) to power countywide public safety alerts and critical notifications. San Diego County implemented Genasys Emergency Management (GEM), a Critical Event Management application, to manage public safety alerts and critical notifications across county emergency management operations. The agreement covers a five-year term and, according to the vendor announcement, when combined with a Riverside County deployment GEM will reach more than 5.8 million residents.
The deployment focused on Critical Event Management capabilities typical for large municipal programs, including mass notification, geo-targeted alerting, multi-channel delivery, centralized incident management workflows, and situational awareness dashboards. Genasys Emergency Management (GEM) was configured to support public safety and emergency management business functions across county departments, with role-based access and centralized message governance to coordinate cross-agency notifications and escalation processes.
Operational coverage is countywide, supporting public safety communications and critical notifications for San Diego County agencies, and aligning with a regional footprint through adjacent deployments. The implementation is described as strengthening emergency communications across the county, and the vendor statement highlights combined regional reach as a key scope outcome.
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Saudi Aramco | Oil, Gas and Chemicals | 75000 | $108.2B | Saudi Arabia | Genasys | Genasys Emergency Management (GEM) | Critical Event Management | 2023 | n/a |
In 2023, Saudi Aramco implemented Genasys Emergency Management (GEM) to create, manage, and deliver geo-targeted, multi-channel notifications to employees across its operations in Saudi Arabia. Genasys Emergency Management (GEM) is being adopted as the Critical Event Management platform for corporate emergency communications and real-time alerts, a contract award announced in February 2023 in the vendor press release.
The implementation focuses on capabilities typical of Critical Event Management, including creation and orchestration of geo-targeted notifications, multi-channel delivery to mobile push, SMS, email, and voice channels, and management of alert templates and situational awareness workflows. Functional use cases called out in the announcement include corporate emergency communications and real-time alerts to improve workforce safety and situational awareness.
Operational coverage is national, intended to reach Aramco employees across operations in Saudi Arabia, and is positioned to support corporate emergency communications and safety operations. The technical design centers on centralized notification orchestration and geo-fencing for site-level alerts, with operational integration to enterprise contact sources and incident response processes implied by the stated use cases.
Governance and operational ownership are aligned to corporate emergency communications and safety teams to coordinate alert issuance and situational awareness. The vendor announcement frames the deployment as a corporate-level emergency communications and real-time alerting capability using Genasys Emergency Management (GEM) within Aramcos operational footprint in Saudi Arabia.
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