List of Genesis Call Accounting Customers
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Since 2010, our global team of researchers has been studying Genesis Call Accounting customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesis Call Accounting for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesis Call Accounting for PBX, VoiP and Phone Systems include: Texas Christian University, a United States based Education organisation with 3184 employees and revenues of $757.0 million, Rio All-Suite Hotel & Casino United States, a United States based Leisure and Hospitality organisation with 1500 employees and revenues of $300.0 million, Rimrock Resort Hotel Canada, a Canada based Leisure and Hospitality organisation with 200 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Genesis Call Accounting, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesis Call Accounting customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Rimrock Resort Hotel Canada | Leisure and Hospitality | 200 | $35M | Canada | Genesis Systems | Genesis Call Accounting | PBX, VoiP and Phone Systems | 2024 | n/a |
In 2024, Rimrock Resort Hotel Canada implemented Genesis Call Accounting in its PBX, VoiP and Phone Systems stack, with evidence sourced from a technical job posting that lists Genesis Call Accounting among required systems for the property. The listing identifies use cases centered on hospitality call billing, fraud detection and telephone analytics, establishing Genesis Call Accounting as the hotel system for guest folio billing and telecom analytics within the property operations.
Genesis Call Accounting is configured to ingest call detail records from the hotel's PBX or VoIP switching infrastructure and to apply hospitality billing logic for guest folio posting via a PMS integration module. Functional capabilities in use include call billing and posting, real time or near real time fraud detection workflows, and telecom analytics for traffic and cost analysis. These modules align with standard PBX, VoiP and Phone Systems capabilities for call accounting, rule based billing, and communications event analytics.
Operational responsibility appears to sit with the property IT and front desk billing teams, given the job requirement for administrator familiarity with Genesis Call Accounting, which implies internal support and operational governance. Day to day business functions impacted include front desk posting to guest folios, accounting for telecom revenue and cost allocation, and security processes for fraud alerts and investigations. Rollout and ongoing management are reflected in hiring prerequisites rather than external implementation partner documentation, indicating the resort expects in house administration of Genesis Call Accounting.
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Rio All-Suite Hotel & Casino United States | Leisure and Hospitality | 1500 | $300M | United States | Genesis Systems | Genesis Call Accounting | PBX, VoiP and Phone Systems | 2025 | n/a |
In 2025 Rio All-Suite Hotel & Casino implemented Genesis Call Accounting as part of its property telecom toolkit. Genesis Call Accounting, classified in the PBX, VoiP and Phone Systems category, appears in the hotel's IT job postings as a supported system for telephone billing, call reporting and telecom system management within hospitality operations.
Genesis Call Accounting is used for core call accounting capabilities including telephone billing, call detail record capture, rate table management and consolidated call reporting. Module usage for guest billing and PMS integration is inferred from the job description listing Genesis Call Accounting alongside other hospitality systems, indicating configuration for guest folio posting and departmental charge routing consistent with hotel billing workflows.
Operational coverage centers on property IT and hotel operations, with functional impact on front desk billing, revenue accounting and telecom administration. The implementation implies integration with on premise PBX infrastructure and property management system workflows to enable automated folio posting, extension mapping and aggregated call reporting for operational teams in a North American hospitality use case.
Governance and ongoing support responsibilities are reflected in recruiting for product support roles, indicating that IT owns configuration, daily monitoring of call reporting and telecom trouble resolution. Documentation and support processes are likely maintained by the property IT team to manage tariff changes, billing cycles and cross functional coordination between operations and accounting.
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Texas Christian University | Education | 3184 | $757M | United States | Genesis Systems | Genesis Call Accounting | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Texas Christian University implemented Genesis Call Accounting in the PBX, VoiP and Phone Systems category. The deployment targeted campus safety and telecom operations across the TCU campus in the United States, with an explicit focus on improving emergency call handling and overall telecom visibility.
Genesis Call Accounting was configured to include GenAlert real-time 911 alerting capability to capture 911 call details and to pinpoint caller location for faster campus police response. Genesis Call Accounting collected structured incident data from emergency calls, aligning telephony event capture with incident logging for campus safety workflows.
TCU worked with RingCentral and Genesis Systems to integrate GenAlert with RingCentral cloud telephony, enabling near real-time forwarding of 911 call details, caller identification, and location context into Genesis Call Accounting for campus police dispatch. The integration centralized emergency call metadata within the PBX, VoiP and Phone Systems environment so telecom operations and public safety teams had a single source for 911 event information.
Operational governance centered on aligning campus police dispatch procedures and telecom operations to use Genesis Call Accounting as the authoritative call log and alert source, reducing manual location lookups and improving incident handoff. RingCentral’s TCU case study describes that the GenAlert integration improved on-site safety and enhanced telecom visibility for campus public safety teams.
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