List of Genesys Workspace Customers
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Since 2010, our global team of researchers has been studying Genesys Workspace customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Workspace for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Workspace for PBX, VoiP and Phone Systems include: American Express Services Europe Limited, a United Kingdom based Banking and Financial Services organisation with 4013 employees and revenues of $1.56 billion, Eishtec, a Ireland based Professional Services organisation with 2500 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using Genesys Workspace, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesys Workspace customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Express Services Europe Limited | Banking and Financial Services | 4013 | $1.6B | United Kingdom | Genesys | Genesys Workspace | PBX, VoiP and Phone Systems | 2018 | n/a |
In 2018 American Express Services Europe Limited deployed Genesys Workspace as its PBX, VoiP and Phone Systems application to support Technical Support and Home Based Service business functions for Amex employees across the EU. The deployment was provisioned from a Brighton operations base and ran as an active support engagement from April 2018 to June 2020, with Brighton staff acting as a reference contact for the softphone rollout.
Implementation focused on softphone client provisioning, user setup, and remote desktop telephony support consistent with PBX, VoiP and Phone Systems capabilities. Genesys Workspace was used for softphone configuration and ongoing user support, and the team documented standard operating procedures for client installation and troubleshooting, reflecting typical call routing and presence management workflows for the category.
Operational work included BT phone and broadband installations for Home Based Service staff, and direct support for an instance of Avaya softphone users in France where 200 users were set up and support provided to approximately 300 customers during the first 2020 lockdown period. The program also delivered documented changes to team and customer facing materials, and the cancellation of unused BT lines produced an explicit stated saving of £30K per year.
Governance activity emphasized revision and update of team and customer documentation, and the engagement served as a reference implementation for softphone onboarding and remote support processes. Genesys Workspace, configured for enterprise softphone operations, was positioned to centralize telephony provisioning, incident handling, and user lifecycle support across the covered EU operational scope.
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Eishtec | Professional Services | 2500 | $500M | Ireland | Genesys | Genesys Workspace | PBX, VoiP and Phone Systems | 2019 | n/a |
In 2019, Eishtec implemented Genesys Workspace as its PBX, VoiP and Phone Systems platform to manage frontline client interactions. The deployment focused on agent-facing interaction handling used by first line support teams to maintain continuity and meet service level agreements across UK customer engagements.
Genesys Workspace was configured to provide agent desktop functionality, interaction routing, call controls, session handling, and interaction logging consistent with PBX, VoiP and Phone Systems capabilities. The implementation supported integration points with customer relationship management and knowledge systems to surface customer context and scripted responses at the point of contact.
Operational use included handling customer interactions from Eishtec sites in Ireland, including Wexford, with staff using Genesys Workspace to reduce downtime during incidents. Incident management workflows were coordinated with an incident management board and priority tickets were created in JIRA, creating a direct operational link between contact center events and engineering or escalation queues.
Governance and process changes emphasized ticket generation, knowledge sharing, and adherence to SLA timelines, with teams updating the incident board and sharing best practices across shifts. The configuration and orchestration of Genesys Workspace positioned Eishtec to centralize real time interaction handling, CRM context retrieval, and incident escalation touchpoints for frontline customer service operations.
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