List of Genetec Citigraf Customers
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Since 2010, our global team of researchers has been studying Genetec Citigraf customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genetec Citigraf for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genetec Citigraf for Critical Event Management include: Chicago Police Department, a United States based Government organisation with 12363 employees and revenues of $1.95 billion, Albuquerque Police Department United States, a United States based Government organisation with 1887 employees and revenues of $275.0 million, Mesa Police Department United States, a United States based Government organisation with 1000 employees and revenues of $180.0 million and many others.
Contact us if you need a completed and verified list of companies using Genetec Citigraf, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genetec Citigraf customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Albuquerque Police Department United States | Government | 1887 | $275M | United States | Genetec | Genetec Citigraf | Critical Event Management | 2022 | n/a |
In 2022 the Albuquerque Police Department deployed Genetec Citigraf as the primary situational-awareness dashboard in its Real-Time Crime Center under the Critical Event Management category. The implementation centralized live intelligence across the city of Albuquerque, New Mexico, unifying video, computer aided dispatch feeds, gunshot detection alerts, and officer GIS locations for public safety operations and investigative teams.
Genetec Citigraf was configured to present correlated event timelines, map-centric incident views, and integrated camera playback to support real-time decision making. The deployment ingests over 700 cameras into a single dashboard, consolidates CAD incidents, and correlates sensor inputs such as gunshot detection to accelerate operator situational awareness.
The Citigraf deployment was integrated alongside Genetec Clearance to streamline evidence sharing and investigator access to video and case data. Integration points explicitly include live video management, CAD feed ingestion, sensor correlation for shot detection, and officer location feeds, enabling operators and investigators to pivot from alert to supporting footage within the same workflow.
Operational coverage is the department Real-Time Crime Center with citywide visibility, and the system is used by operators and investigative units to manage incidents and evidence handoff. The implementation improved situational awareness and sped investigators access to video and case data, and it centralized evidence sharing processes through the Clearance integration.
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Chicago Police Department | Government | 12363 | $2.0B | United States | Genetec | Genetec Citigraf | Critical Event Management | 2017 | n/a |
In 2017, the Chicago Police Department implemented Genetec Citigraf as the situational awareness and camera display component of its district level Strategic Decision Support Centers. Genetec Citigraf served as the Critical Event Management solution supporting public safety and operations for commanders and civilian analysts across Chicago, Illinois, United States.
The implementation centralized real time video wall display, map based sensor orchestration and incident visualization to present a consolidated operational picture. Functional capabilities implemented included camera display, timeline replay, event tagging and coordinated display of automatic license plate reader feeds and acoustic shot detection indicators.
Citigraf consolidated inbound feeds from computer aided dispatch, live video, ALPR systems, shot detection sensors and other analytic feeds into a unified situational picture within each SDSC. Deployments were scoped to district level SDSCs and configured to support on duty commanders and civilian analysts for faster operational awareness and resource coordination.
Program governance emphasized SDSC operational workflows and commander led incident response, with Citigraf functioning as the core display and situational awareness layer. RAND's evaluation of the SDSC program found that these real time crime centers, with Citigraf as a core technology, were associated with measurable reductions in several crime categories and faster, more data driven decision making.
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Mesa Police Department United States | Government | 1000 | $180M | United States | Genetec | Genetec Citigraf | Critical Event Management | 2023 | n/a |
In 2023, Mesa Police Department launched a 3,000-square-foot Real-Time Crime Center using Genetec Citigraf. Mesa Police Department implemented Genetec Citigraf as a Critical Event Management application to centralize situational awareness for public safety and operations within the department.
The implementation focuses on aggregation and geospatial visualization, consolidating live video and sensor feeds onto a single visualization map for operators. Genetec Citigraf was configured to support real-time incident awareness, geolocated timelines, map-based operator workflows and alerting, aligning with typical Critical Event Management capabilities for incident orchestration and operator decision support.
Operational integrations explicitly include approximately 800 city cameras, traffic cameras, mobile PODs, 911/AVL data, automatic license plate reader feeds and drone video streams, all presented to RTCC operators through the visualization layer. The deployment architecture centers on the RTCC operations floor, where operator workstations consume fused video and telemetry for coordinated response.
Governance and operational use emphasize centralized monitoring and operator-driven incident handling in the Real-Time Crime Center, improving cross-unit coordination across police operations. Within the first 12 months the RTCC reported solving hundreds of felony and misdemeanor cases and recovering over 268 stolen vehicles, while also improving emergency response and community collaboration.
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Buyer Intent: Companies Evaluating Genetec Citigraf
- Alltech Title Group, a United States based Insurance organization with 25 Employees
- Genetec, a Canada based Professional Services company with 2100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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