List of Glassbox Secure File Sharing Customers
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Since 2010, our global team of researchers has been studying Glassbox Secure File Sharing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Glassbox Secure File Sharing for Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Glassbox Secure File Sharing for Content Management include: J Sainsbury's, a United Kingdom based Retail organisation with 141517 employees and revenues of $44.13 billion, SoFi at Work, a United States based Banking and Financial Services organisation with 5000 employees and revenues of $2.68 billion, An Post Insurance, a Ireland based Insurance organisation with 130 employees and revenues of $28.0 million and many others.
Contact us if you need a completed and verified list of companies using Glassbox Secure File Sharing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Glassbox Secure File Sharing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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An Post Insurance | Insurance | 130 | $28M | Ireland | Glassbox | Glassbox Secure File Sharing | Content Management | 2024 | n/a | In 2024 An Post Insurance implemented Glassbox Secure File Sharing to support Content Management for its online quoting and CRM record workflows in Ireland. The deployment was centered on capturing session replay and integrating call listening data to reduce contact centre deflections and to improve online quote conversion. Glassbox Secure File Sharing was configured alongside session replay capabilities, providing a session vault style record store for captured customer interactions and indexed replay artifacts. Functional configuration focused on secure retention, indexed searchability of session files, and controlled sharing of replay records to support quoting case reviews and dispute resolution workflows. The implementation integrated Glassbox session replay with call listening processes and operational CRM review workflows, operating across the insurer digital channel and contact centre teams in Ireland. Governance changes included tightened access controls and audit oriented record handling for replay files, aligning operational review processes to the new secure sharing and recordkeeping model. Glassbox reported an outcome from the combined session replay and call listening integration with an approximate 6 percent uplift in online conversion, and the project was framed as a content management and digital recordkeeping initiative to reduce call centre volume through improved online quoting experiences. | |
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J Sainsbury's | Retail | 141517 | $44.1B | United Kingdom | Glassbox | Glassbox Secure File Sharing | Content Management | 2024 | n/a | In 2024 J Sainsbury's deployed Glassbox Secure File Sharing to extend its Glassbox session replay and digital record keeping capabilities across online checkout workflows. Glassbox Secure File Sharing is described here in the context of Content Management and was applied to capture, store and manage session records that underpin customer journey analysis and e commerce checkout recovery. The implementation combined session replay capture with session vault style storage and content governance capabilities typical of Content Management platforms, including indexed storage, access controls and audit trails to support dispute resolution and customer experience analysis. Functional use focused on session level record keeping, secure archival of replay artifacts, and searchability of recorded content to accelerate root cause analysis of checkout drop offs and payment failures. Operational scope concentrated on Sainsbury's online retail checkout and associated customer experience, fraud and loss recovery workflows in the United Kingdom. Governance changes included centralized retention policies and role based access to session artifacts to support investigation and compliance. According to vendor reporting this approach to session level capture and digital record keeping through Glassbox recovered approximately $200000 in e commerce revenue per quarter. | |
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SoFi at Work | Banking and Financial Services | 5000 | $2.7B | United States | Glassbox | Glassbox Secure File Sharing | Content Management | 2024 | n/a | In 2024, SoFi at Work deployed Glassbox Secure File Sharing to capture and replay 100% of web sessions as part of a finance use case focused on loan applications in the United States. The implementation is classified under Content Management and was used to detect and fix a technical issue affecting loan application flows, an effort Glassbox credits with preventing an estimated $9M in potential annual revenue loss. The deployment emphasized session capture and replay capabilities combined with an inferred Session Vault and secure file storage for digital record keeping, consistent with Content Management workflows. Glassbox Secure File Sharing was configured to retain session artifacts and provide searchable records for technical troubleshooting, supporting incident diagnosis and remediation by engineering and product teams. Operational coverage included web channel instrumentation for loan application journeys and ongoing use by finance, support, QA, and engineering stakeholders for root cause analysis and case reconstruction. Governance centered on digital record keeping and auditability of user sessions, with role based access to session artifacts to align troubleshooting and compliance workflows. The case study documents the structural outcome that session level capture and replay enabled remediation of the loan application issue and averted substantial estimated revenue impact, an outcome credited to the Glassbox implementation in the cited case study. |
Buyer Intent: Companies Evaluating Glassbox Secure File Sharing
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