Athlone, N37 EF40,
Ireland
An Post Insurance Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by An Post Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 An Post Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that An Post Insurance has purchased the following applications: Applied Connect for Distribution ERP in 2025, Microsoft 365 for Collaboration in 2019, Glassbox Secure File Sharing for Content Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems An Post Insurance is running and its propensity to invest more and deepen its relationship with Applied Systems , Microsoft , Glassbox or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing An Post Insurance revenues, which have grown to $28.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for An Post Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Applied Systems | Legacy | Applied Connect | Distribution ERP | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025 An Post Insurance went live on Applied Connect, Apps Category , in Ireland to modernize its personal-lines broker management, automate internal workflows, and expand insurer connectivity for its Home business with motor and funeral planned next. The deployment of Applied Connect focused on streamlining broker-facing processes and centralizing quoting and policy intake workflows to reduce manual handoffs across operations.
Applied Connect was configured to support personal-lines quoting and insurer connectivity as inferred from the vendor announcement, with automation of internal workflow orchestration for quote submission and underwriting handoffs. The implementation emphasized broker management functions and insurer linkages to enable tighter orchestration between quoting, policy issuance, and document exchange.
Integrations center on insurer connectivity for the Home line and include real-time connectivity patterns typical of broker management platforms, supporting operational teams in Ireland. Operational coverage targets broker operations, underwriting intake, and customer service workflows, with plans to extend the same Applied Connect configuration to Motor and Funeral lines in subsequent waves.
Governance and rollout followed a phased approach beginning with Home, incorporating configuration governance, workflow redefinition for quote-to-bind processes, and training for broker and operations staff. The go-live with Applied Connect is intended to improve quoting throughput and operational efficiency as stated in the implementation notes, while future waves will extend insurer integrations and functional coverage.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glassbox | Legacy | Glassbox Secure File Sharing | Content Management | Content Management | n/a | 2024 | 2024 |
In 2024 An Post Insurance implemented Glassbox Secure File Sharing to support Content Management for its online quoting and CRM record workflows in Ireland. The deployment was centered on capturing session replay and integrating call listening data to reduce contact centre deflections and to improve online quote conversion.
Glassbox Secure File Sharing was configured alongside session replay capabilities, providing a session vault style record store for captured customer interactions and indexed replay artifacts. Functional configuration focused on secure retention, indexed searchability of session files, and controlled sharing of replay records to support quoting case reviews and dispute resolution workflows.
The implementation integrated Glassbox session replay with call listening processes and operational CRM review workflows, operating across the insurer digital channel and contact centre teams in Ireland. Governance changes included tightened access controls and audit oriented record handling for replay files, aligning operational review processes to the new secure sharing and recordkeeping model.
Glassbox reported an outcome from the combined session replay and call listening integration with an approximate 6 percent uplift in online conversion, and the project was framed as a content management and digital recordkeeping initiative to reduce call centre volume through improved online quoting experiences.
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Web Content Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2023 | 2023 |
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Customer Experience, Customer Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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