List of GoTo Connect CX Customers
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Since 2010, our global team of researchers has been studying GoTo Connect CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GoTo Connect CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GoTo Connect CX for Customer Experience include: Vista Healthcare, a United States based Healthcare organisation with 200 employees and revenues of $30.0 million, Henley Investment Management, a United Kingdom based Banking and Financial Services organisation with 28 employees and revenues of $12.0 million, Ewing Automotive, a United States based Automotive organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using GoTo Connect CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The GoTo Connect CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Ewing Automotive | Automotive | 10 | $1M | United States | GoTo (formerly LogMeIn) | GoTo Connect CX | Customer Experience | 2024 | n/a | In 2024, Ewing Automotive implemented GoTo Connect CX to modernize multi-department communications across its US dealership group. The deployment positioned GoTo Connect CX as the Customer Experience platform for Sales, Service, Parts, Finance, and the BDC, consolidating voice and messaging channels under a single vendor. The implementation leveraged core Customer Experience capabilities including cloud telephony, intelligent call routing and departmental queuing, and SMS channel support to handle inbound and outbound customer interactions. GoTo Connect CX was configured to route calls and messages by department, enabling BDC workflows and finance call prioritization while preserving dealer-level call handling practices. Ewing Automotive integrated GoTo Connect CX with its dealer management processes via DMS integration to align communications with service and sales records and to ensure interaction logging across customer touch points. Operational coverage intentionally spanned front-line business functions Sales, Service, Parts, Finance, and centralized BDC operations for a unified communications footprint across the US dealerships. Governance focused on centralized communications management and operational handoffs between BDC and departmental staff, with process changes to reduce voicemail and missed-call handling in finance. The rollout delivered average answer times of approximately 13 seconds, dramatically reduced unanswered finance calls, added SMS capability for customer outreach, lowered IT and support costs, and contributed to improved CSI and online review performance. | |
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Henley Investment Management | Banking and Financial Services | 28 | $12M | United Kingdom | GoTo (formerly LogMeIn) | GoTo Connect CX | Customer Experience | 2021 | Assembly Managed Services | In 2021, Henley Investment Management implemented GoTo Connect CX for Customer Experience to consolidate corporate telephony across its international operations. The deployment consolidated UK and US VoIP telephony into a single global cloud phone system, centralizing administration across operations in the United Kingdom and US and simplifying day to day management of voice services. The implementation configured core Customer Experience capabilities of GoTo Connect CX including cloud VoIP telephony, centralized administration and user provisioning, softphone functionality and the GoTo mobile app for on the go connectivity. Standard telephony workflows such as call routing, voicemail and administrator control planes were established to support hybrid work patterns and mobile-first employee access. The deployment was delivered with support from Assembly Managed Services, which provided implementation assistance and operational handover to Henley staff. Operational scope covered the firm s UK and US offices, with governance focused on centralized telephony administration to reduce decentralised management overhead and streamline vendor interactions. Henley reported halving telephony costs following the consolidation, and the use of the GoTo mobile app improved employee mobility and business continuity by enabling employees to maintain voice connectivity off network. The narrative links Henley Investment Management, GoTo Connect CX and the Customer Experience category to corporate voice consolidation and centralized communications administration. | |
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Vista Healthcare | Healthcare | 200 | $30M | United States | GoTo (formerly LogMeIn) | GoTo Connect CX | Customer Experience | 2024 | n/a | In 2024, Vista Healthcare deployed GoTo Connect CX across approximately 20 clinic locations in the United States. The GoTo Connect CX deployment targeted Customer Experience improvements, with a primary focus on healthcare patient access and scheduling workflows. The implementation centered on GoTo Connect Contact Center capabilities to unify phone systems, establish centralized routing, and deliver workforce analytics. Configuration emphasized contact center call routing, queue management, and agent work distribution to support patient access teams and scheduling coordinators, while workforce analytics provided operational visibility into call volumes and staffing patterns. Operational coverage encompassed roughly 20 outpatient clinic sites, with primary business functions impacted including patient access, appointment scheduling, and front desk operations. The rollout centralized telephony administration and standardized call handling across sites, which reshaped front office scheduling workflows and callback procedures to align with contact center routing logic. Governance focused on centralized monitoring and analytics driven decision making, using workforce analytics to adjust staffing and callback handling processes. The deployment delivered measurable improvements in responsiveness and productivity, reducing average call response times to under 20 seconds and improving patient callback rates, and produced documented gains in staff productivity as reported by the organization. |
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