List of GovTech TechBiz Customers
Singapore, 117438,
Singapore
Since 2010, our global team of researchers has been studying GovTech TechBiz customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GovTech TechBiz for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GovTech TechBiz for IT Service Management include: GovTech Singapore, a Singapore based Government organisation with 4073 employees and revenues of $1.60 billion, Inland Revenue Authority Of Singapore, a Singapore based Professional Services organisation with 1410 employees and revenues of $167.0 million, Ministry of Manpower, a Singapore based Government organisation with 1000 employees and revenues of $132.0 million, Central Provident Fund, a Singapore based Government organisation with 300 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using GovTech TechBiz, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The GovTech TechBiz customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Central Provident Fund | Government | 300 | $40M | Singapore | GovTech | GovTech TechBiz | IT Service Management | 2022 | n/a |
In 2022, the Central Provident Fund implemented GovTech TechBiz as part of its participation in the APEX One Stop Payroll initiative to streamline employer payroll and contribution submissions. Central Provident Fund deployed GovTech TechBiz as an IT Service Management solution to support payroll and contribution submission workflows across employer and government interactions. GovTech TechBiz served as the onboarding portal for SGTS and APEX tenants, centralizing employer onboarding, entitlement provisioning, and intake of payroll related service requests.
Configuration and functional modules focused on tenant onboarding, access and entitlement management, a service catalog, request and incident management, and workflow orchestration to harmonize submission processes with government finance and payroll interfaces. Operational coverage centered on employer payroll and contribution processing interactions between CPF, participating agencies, and tenant employers in Singapore, aligning operational processes under the APEX One Stop Payroll program. Rollout coordination followed APEX program governance to standardize submission formats and reduce administrative effort for employers and agency processing.
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GovTech Singapore | Government | 4073 | $1.6B | Singapore | GovTech | GovTech TechBiz | IT Service Management | 2016 | n/a |
In 2016, GovTech Singapore deployed GovTech TechBiz, an IT Service Management platform designed to centralize discovery, subscription, and management of SGTS services for government officers. GovTech TechBiz is delivered in Beta and is one of three tools in the SGTS Engineering Suite alongside TechPass which is in General Availability and TechHelp which remains in development. The deployment targets a single-console operational model to reduce fragmentation as additional SGTS services are introduced across government agencies.
GovTech TechBiz implements core functional modules including contract and portfolio management, digital billing, and monitoring and reporting of data, providing a unified subscription lifecycle and administrative console. The application consolidates service catalog and subscription management workflows, enabling consistent reconciliation of subscription plans, resource usage, and invoicing information across multiple SGTS products. Configuration emphasizes a streamlined user interface for both tenant administrators and end users to provision subscriptions and to surface consumption metrics for planning.
GovTech TechBiz is already integrated with Container Stack and it is planned to integrate with additional SGTS services such as SHIP-HATS and StackOps, extending operational coverage across the SGTS ecosystem. The platform provides governance controls and a common library of systems information to standardize onboarding, reduce operational effort for product tenants, and improve subscription experience for users. Reported benefits include reduced effort in managing new subscriber onboarding, provision of a common systems library for product teams, better subscription experiences for SGTS users, and improved oversight of resource consumption for planning and reporting.
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Inland Revenue Authority Of Singapore | Professional Services | 1410 | $167M | Singapore | GovTech | GovTech TechBiz | IT Service Management | 2022 | n/a |
In 2022, Inland Revenue Authority Of Singapore participated in GovTech's APEX One Stop Payroll pilot. The pilot consolidated tax and payroll-related APIs to enable employers to submit payroll and tax data more seamlessly and to reduce duplicate submissions across agencies in Singapore.
GovTech TechBiz appears in this implementation narrative as the IT Service Management application used to provision APEX tenants and to manage SGTS subscriptions, so IRAS onboarding via GovTech TechBiz is consistent with the pilot's tenancy model. Configuration work aligned with tenant provisioning, service catalogue controls, and API exposure governance to support consolidated payroll and tax endpoints.
The implementation focused on API consolidation across agency boundaries and on orchestration of employer submission workflows, impacting tax administration and payroll reporting functions. Pilot governance emphasized subscription management for APEX tenants and standardization of API contracts to minimize duplicate submissions by employers across Singaporean agencies.
The documented outcome of the pilot included reduced duplicate submissions across agencies, achieved through consolidated tax and payroll-related APIs and centralized submission pathways for employers.
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Government | 1000 | $132M | Singapore | GovTech | GovTech TechBiz | IT Service Management | 2022 | n/a |
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