List of Granicus OpenForms Customers
Denver, 80202, CO,
United States
Since 2010, our global team of researchers has been studying Granicus OpenForms customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Granicus OpenForms for Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Granicus OpenForms for Content Management include: City of Tea Tree Gully Council, a Australia based Government organisation with 500 employees and revenues of $74.0 million, City of West Torrens, a Australia based Government organisation with 216 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Granicus OpenForms, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Granicus OpenForms customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Tea Tree Gully Council | Government | 500 | $74M | Australia | Granicus | Granicus OpenForms | Content Management | 2020 | n/a |
In 2020 City of Tea Tree Gully Council implemented Granicus OpenForms as a Content Management application to digitize citizen-facing forms and streamline customer service, payments, records management, and permit workflows. The initial charter focused on converting PDFs to online forms, and within the first year the council digitized over 170 forms and processed more than 12,000 digital submissions, signaling rapid adoption by residents.
The Granicus OpenForms deployment leveraged out-of-the-box functionality for permits, payments, reports, and service requests, with configurable form workflows and online transaction handling for complex pricing scenarios. OpenForms APIs and built-in automation were used to remove manual handling steps, standardize submission validation, and route tasks to staff, enabling faster case initiation and reduced manual reconciliation for payments and records intake.
Integrations were implemented with the council’s customer request management system, the Content Manager document and records system, and the names and addresses register, providing end-to-end data flow from submission to records storage. Direct integration into OpenForms’ Content Manager automated the ingestion of submissions, triggered email notifications to customer service, and supported delegation of tasks to the correct business unit, preserving audit trails in the document repository.
Operational scope included customer service desks, call center operations, records management, payments processing, and project officers managing resident interactions, with internal workflows restructured to accept online submissions and payments as the primary intake channel. The rollout shifted up to 90 percent of key services online according to council reporting, changing front-line handling by moving transactions from over-the-counter and postal intake into digital workflows.
Explicit outcomes reported by the council included a 31 percent reduction in call volume in the first year, totaling 36,000 fewer calls, more than 60 hours per month saved in over-the-counter interactions, and resident-facing response times reduced to as quickly as half an hour after submission. The City of Tea Tree Gully’s use of Granicus OpenForms demonstrates a Content Management implementation that tied form modernization to records automation and customer service efficiency.
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City of West Torrens | Government | 216 | $50M | Australia | Granicus | Granicus OpenForms | Content Management | 2019 | n/a |
In 2019, City of West Torrens implemented Granicus OpenForms to power its public recruiting page and online job application form. Granicus OpenForms is used as a Content Management solution to present vacancies, capture applicant data, and embed forms on the council website. The implementation emphasized public-facing form configuration, field-level data capture, and responsive embedding for the municipal careers page.
Configuration leveraged Granicus OpenForms form builder capabilities, applicant intake workflows, and notification rules to route submissions to the human resources team. Operational scope covers HR recruiting activities for the City of West Torrens, with administration and review workflows assigned to HR staff. Governance focused on form validation rules and role based access controls within Granicus OpenForms so HR could manage submissions and candidate records from the council site.
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Buyer Intent: Companies Evaluating Granicus OpenForms
- City of Calistoga, CA, a United States based Government organization with 62 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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