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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

List of Granicus Simpleview CRM Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Destination Queenstown New Zealand Leisure and Hospitality 35 $3M New Zealand Granicus Granicus Simpleview CRM CRM 2020 n/a In 2020, Destination Queenstown implemented Granicus Simpleview CRM. The deployment paired Granicus Simpleview CRM with the organization’s CMS to consolidate member listings, improve RFP handling, and enable tracking of listing views and click-throughs within the DMO’s tourism and marketing workflows, reflecting an explicit CRM adoption for customer and partner engagement. The implementation focused on central member profiles, referral tracking, structured RFP management workflows, and analytics for listing view and click-through metrics. Configuration emphasized single source of truth for member data and automated referral capture, aligning standard CRM capabilities such as contact management, opportunity tracking, and campaign attribution with Destination Queenstown’s service and sales processes. Integrations were limited to the co-deployed CMS as the primary connected system, enabling bidirectional data flows between published listings and CRM records without additional named external integrations. Operational coverage included marketing, member services, and partner relations across the DMO’s organization of 35 employees, concentrating system access and workflow ownership within those business functions. Governance changes centered on reducing manual double-handling by consolidating listings and RFP inputs into the Granicus Simpleview CRM instance, with the Simpleview case study reporting a 77% boost in member referrals and explicit reductions in manual rework. Process restructuring prioritized centralized data stewardship and standardized RFP intake and referral workflows in the CRM to sustain the reported improvements.
Visit Rapid City United States Leisure and Hospitality 29 $3M United States Granicus Granicus Simpleview CRM CRM 2024 n/a In 2024, Visit Rapid City implemented Granicus Simpleview CRM to centralize partner listings and campaign management for its tourism marketing operations. The deployment used Granicus Simpleview CRM as the primary CRM, integrated with Simpleview CMS and the Visit Widget app to unite content, partner data, and visitor engagement flows. The implementation focused on CRM functions common to destination marketing, including a consolidated partner and contact database, campaign and event workflows to support Restaurant Week, check-in tracking for experiences, and reporting dashboards to monitor participation and engagement. Granicus Simpleview CRM was configured to manage partner listings and to automate outreach and registration workflows for local businesses participating in marketing initiatives. Integrations with Simpleview CMS and the Visit Widget app enabled bidirectional publishing of partner listings and real-time check-in capture, aligning web content management with CRM records. Operational coverage centered on the DMO marketing and partnership teams within the United States South Dakota office, using the CRM to manage restaurant participation, consumer check-ins, and marketing communications for the campaign. Governance was structured around a single source of truth for partner records and campaign workflows, with CRM-driven orchestration of partner onboarding, listing approvals, and check-in validation for event-based promotions. The rollout prioritized campaign support for Restaurant Week, consolidating partner management and visitor engagement processes into the Granicus Simpleview CRM environment. The case study reports explicit outcomes from the 2024 implementation, including a 25% increase in participating restaurants, 2,024 check-ins which represents a 106% increase, and an estimated economic impact of $45,000 attributed to the campaign.
Visit Stillwater Leisure and Hospitality 10 $1M United States Granicus Granicus Simpleview CRM CRM 2024 n/a In 2024, Visit Stillwater deployed Granicus Simpleview CRM as part of a bundled implementation that included Simpleview CMS and Simpleview digital services for SEO and managed services. The deployment targeted core marketing and partnership functions at the US Oklahoma destination marketing organization, and the implementation was centered on the CRM category, CRM, to strengthen partner engagement and content management workflows. The implementation configured Granicus Simpleview CRM with standard CRM capabilities for contact and partner relationship management, campaign and email workflows, and CRM-driven outreach orchestration, while the Simpleview CMS handled content publishing and site management. Simpleview digital services provided ongoing SEO and managed services that were operationally integrated with content workflows to improve discoverability and partner-facing content. Governance was organized around centralized editorial and partner data workflows for the small team, with CRM and CMS processes coordinated across marketing and partnership business functions. According to the case study, the combined platform and services improved Visit Stillwater’s online presence and contributed to winning a state-level Tourism Organization of the Year award.
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