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Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

List of Gupshup RoboRecruiter Video Interviewing Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Axis Bank Banking and Financial Services 104453 $9.9B India Gupshup Gupshup RoboRecruiter Video Interviewing Video Interviewing 2018 n/a In 2018, Axis Bank deployed Gupshup Aha! conversational AI for customer support in India, and the bank is a confirmed Gupshup customer that may have evaluated or had access to Gupshup RoboRecruiter Video Interviewing in the Video Interviewing category for recruitment workflows. The 2018 engagement with Gupshup Aha! was an omnichannel conversational support implementation that processed over 20 million queries with approximately 97% accuracy and contributed to notable user and transaction growth. The Aha! deployment implemented capabilities consistent with enterprise conversational platforms, including intent classification, dialog orchestration, automated routing to human agents, and fallback escalation workflows used across customer support operations in India. Gupshup RoboRecruiter Video Interviewing, restated as Gupshup RoboRecruiter Video Interviewing, aligns to the Video Interviewing category and would typically offer asynchronous recorded interviews, structured interview templates and scoring, scheduling coordination, and reviewer collaboration features for recruitment workflows. Axis Bank using Gupshup RoboRecruiter Video Interviewing in the Video Interviewing category to support Talent Acquisition is the logical relationship between the company, application, category, and business function. If adopted, typical integrations for Video Interviewing would include connections to applicant tracking systems and calendar scheduling services, role based access controls for recruiters and hiring managers, and standardized candidate evaluation workflows, this integration scenario is an inferred configuration based on the bank's confirmed Gupshup relationship. Governance and operational ownership for a Video Interviewing rollout at Axis Bank would most likely sit with Talent Acquisition and HR operations, with phased adoption and interviewer training driving consistent interviewer scoring and compliance, these governance points are inferred rather than explicitly documented in source materials.
NoBroker Technologies Solutions Construction and Real Estate 2000 $500M India Gupshup Gupshup RoboRecruiter Video Interviewing Video Interviewing 2021 n/a In 2021, NoBroker Technologies Solutions evaluated Gupshup RoboRecruiter Video Interviewing as part of HR and recruiting automation efforts. NoBroker Technologies Solutions had integrated Gupshup’s WhatsApp conversational and marketing solutions in India to streamline property listings and customer engagement, achieving up to 4x higher CTR and dramatically faster listing times. The Gupshup RoboRecruiter Video Interviewing evaluation emphasized core Video Interviewing capabilities, including asynchronous candidate video capture, structured interview templates, automated scheduling workflows, and standardized screening prompts for initial shortlisting. The assessment of Gupshup RoboRecruiter Video Interviewing focused on enabling recruiters to collect on-demand interview responses and apply consistent evaluation criteria across hiring stages. Operational scope for the evaluation centered on HR and talent acquisition teams within India, with implementation considerations aligned to existing conversational touchpoints on WhatsApp for candidate notifications and reminders. Governance and rollout were approached as a targeted HR pilot, with processes designed to centralize screening workflows, formalize recruiter review and scoring, and integrate candidate engagement into established conversational channels.
Tonik Bank Banking and Financial Services 400 $50M Philippines Gupshup Gupshup RoboRecruiter Video Interviewing Video Interviewing 2024 n/a In 2024 Tonik Bank implemented Gupshup RoboRecruiter Video Interviewing to extend Gupshup capabilities into talent acquisition, aligning the Video Interviewing application with HR candidate screening and hiring workflows. The deployment signal centers on using Gupshup RoboRecruiter Video Interviewing as an instrument for structured candidate intake and asynchronous interview capture across recruitment operations. Configuration focused on category-aligned capabilities typical of Video Interviewing, including asynchronous candidate video capture, structured evaluation rubrics, configurable interview templates, and interview orchestration to support initial screening and shortlisting. Implementation narratives indicate configuration and automation of review workflows to enable hiring managers to assess recorded responses, enforce consistent evaluation criteria, and accelerate candidate dispositioning. Operational coverage and governance tied the rollout to HR and talent acquisition functions, with phased adoption expected for screening use cases and recruiter workflow integration. This implementation complements Tonik Bank’s concurrent Gupshup GenAI conversational support deployment in the Philippines, where Gupshup’s chatbot automated roughly 75% of customer queries, delivered a 4.3x productivity boost, and projected multi-million dollar cost savings, and suggests a broader programmatic approach to embedding Gupshup solutions across customer and talent engagement functions.
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