List of HaloCRM Customers
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United Kingdom
Since 2010, our global team of researchers has been studying HaloCRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HaloCRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HaloCRM for CRM include: Betfred, a United Kingdom based Leisure and Hospitality organisation with 10000 employees and revenues of $13.00 billion, Glossify United Kingdom, a United Kingdom based Retail organisation with 20 employees and revenues of $3.0 million, Hyfin, a United States based Banking and Financial Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using HaloCRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HaloCRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Betfred | Leisure and Hospitality | 10000 | $13.0B | United Kingdom | Halo Service Solutions | HaloCRM | CRM | 2025 | n/a |
In 2025, Betfred deployed HaloCRM, a CRM application, across its digital and retail customer service channels in Europe to unify chats, email and app enquiries and standardise workflows. The implementation targeted omnichannel customer service consolidation to create a single case intake and routing layer for both digital channels and in-store agents.
HaloCRM was configured to provide unified inbox and case management capabilities, workflow automation for enquiry routing and escalation, and embedded AI deflection for routine chat interactions. Configuration emphasized standardized response templates and automated compliance checklists to ensure consistent handling of regulated enquiries across contact points.
The deployment integrated directly with Betfreds digital chat, email and mobile app enquiry streams and extended operational coverage into retail customer service desks across European sites. The primary business functions impacted were customer service operations and compliance management, with agents and compliance teams using HaloCRM as the operational system of record.
The rollout produced a 95% transformation of workflows, achieved 28% AI deflection of daily chats within six months, and cut compliance turnaround from 72 hours to same day, according to Halo's case study. Governance included standardized workflows and acceptance criteria for case handling, and the program emphasized rapid time to value through staged channel onboarding and centralized operational oversight.
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Glossify United Kingdom | Retail | 20 | $3M | United Kingdom | Halo Service Solutions | HaloCRM | CRM | 2023 | n/a |
In 2023 Glossify United Kingdom implemented HaloCRM, a CRM, to consolidate omnichannel customer enquiries across email and social into a single platform to support rapid growth in Europe. The deployment centralized customer communications and standardized intake and visibility for a 20-employee retail operation headquartered in the United Kingdom expanding into European markets.
HaloCRM was configured to provide a unified inbox, SLA monitoring, reporting and analytics and dashboards that expose actioned versus unread enquiries, aligning with standard CRM case management and routing workflows. The implementation emphasized automated routing and queueing of enquiries, and instrumented SLA tracking so operational teams could measure adherence and prioritize work based on visibility from the HaloCRM reporting layer.
Integrations focused on direct channel consolidation of email and social enquiry streams into HaloCRM, with operational coverage extending across customer service functions and front-line support teams serving European customers. Governance changes instituted included formal SLA measurement and reporting workflows tied to the HaloCRM dashboards, and the solution delivered a reported 99% SLA adherence rate along with faster visibility into actioned versus unread enquiries as described in the HaloCRM customer case study.
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Hyfin | Banking and Financial Services | 20 | $2M | United States | Halo Service Solutions | HaloCRM | CRM | 2024 | n/a |
In 2024, Hyfin implemented HaloCRM as its CRM for the North American client services team. The deployment centralized ticketing, reporting and communications into a single system, replacing Jira based workflows used for client requests and issue tracking.
Configuration focused on centralized ticket records and consolidated communications, and the implementation enabled real time dashboards and SQL reports for workload and trend analysis. HaloCRM functioned as the primary case management hub for client services, eliminating duplicated and lost tickets by centralizing status and audit trails.
Operational scope was focused on Hyfin's North American client services function, aligning ticket lifecycle processes and reporting standards to the CRM platform. The Halo case study documents governance changes around ticket ownership and reporting, which improved visibility and consolidated operational reporting.
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Buyer Intent: Companies Evaluating HaloCRM
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