List of HCL BigFix (formerly IBM BigFix) Customers
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Since 2010, our global team of researchers has been studying HCL BigFix (formerly IBM BigFix) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HCL BigFix (formerly IBM BigFix) for Endpoint Detection and Response (EDR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HCL BigFix (formerly IBM BigFix) for Endpoint Detection and Response (EDR) include: NedBank, a South Africa based Banking and Financial Services organisation with 25954 employees and revenues of $63.59 billion, Science Applications International Corporation, a United States based Professional Services organisation with 24000 employees and revenues of $7.70 billion, Bank OCBC NISP, a Indonesia based Banking and Financial Services organisation with 6000 employees and revenues of $698.0 million and many others.
Contact us if you need a completed and verified list of companies using HCL BigFix (formerly IBM BigFix), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bank OCBC NISP | Banking and Financial Services | 6000 | $698M | Indonesia | HCL Technologies | HCL BigFix (formerly IBM BigFix) | Endpoint Detection and Response (EDR) | 2017 | n/a | In 2017, Bank OCBC NISP deployed HCL BigFix (formerly IBM BigFix) as its Endpoint Detection and Response (EDR) platform. HCL BigFix was positioned to support endpoint control, inventory and remediation workflows across the bank’s IT estate, with a clear relationship linking Bank OCBC NISP HCL BigFix Endpoint Detection and Response IT operations and infrastructure management. The implementation ran across Production and UAT environments and was administered by the bank’s IT operations staff. Administration tasks recorded include monitoring, maintenance, implementation, and upgrade projects, reflecting an operational architecture organized around centralized endpoint management and phased UAT to Production promotion. Functional capabilities implemented align with standard Endpoint Detection and Response (EDR) workflows, including endpoint patching and policy enforcement, automated remediation actions, and asset inventory and reporting. The team operated HCL BigFix alongside existing infrastructure components explicitly cited in operational notes, including Symantec Veritas NetBackup, DXi Quantum (VTL and OST), IIS web services, and AirWatch mobile endpoint management, indicating integrated endpoint lifecycle and backup coordination. Governance and rollout were handled by Bank OCBC NISP’s IT infrastructure group, with senior assistant manager-level administrators responsible for system administration, backup administration, webmaster IIS duties, and project-level troubleshooting. Implementation and upgrade work was executed as discrete projects focused on sustaining production stability and UAT validation, with operational responsibility retained internally by the bank. | |
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NedBank | Banking and Financial Services | 25954 | $63.6B | South Africa | HCL Technologies | HCL BigFix (formerly IBM BigFix) | Endpoint Detection and Response (EDR) | 2018 | n/a | In 2018 NedBank deployed HCL BigFix (formerly IBM BigFix) as an Endpoint Detection and Response (EDR) solution across its ATM and branch endpoint estate to support ATM claims administration and transactional processing workflows. The implementation was oriented to operational control of branch endpoints used by claims administration staff, and the deployment explicitly served administration, transactional processing, and production duties referenced in ATM claims operations. HCL BigFix was configured with agent-based endpoint management and inventory, remote control capability via BigFix Remote Control, policy enforcement and automated remediation workflows consistent with Endpoint Detection and Response (EDR) practices. Configuration work focused on endpoint telemetry collection, patch and remediation orchestration, and remote investigation to support branch-level query resolution and claim handling. Integration points identified during the engagement included ATM Logs/Tivoli, NED QUERY 2 and 3, NTE, and the BANKING PLATFORM, which provided operational log sources and context for endpoint events and branch queries. The integration footprint supported day-to-day branch interactions, including logging and resolving queries, escalating urgent cases to management, and correlating ATM event data with endpoint activity. Governance and process changes retained existing branch workflow constructs while embedding endpoint controls into administrative procedures, including capturing and processing administration requests on relevant systems, logging queries and escalations, meeting SLA turnaround expectations, and verifying client information in line with Nedbank policies and FICA rules. Operational responsibilities included monitoring process flow to completion, escalating abnormalities to regional managers, and supporting branch staff telephonically for claims and queries. | |
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Science Applications International Corporation | Professional Services | 24000 | $7.7B | United States | HCL Technologies | HCL BigFix (formerly IBM BigFix) | Endpoint Detection and Response (EDR) | 2019 | n/a | In 2019, Science Applications International Corporation implemented HCL BigFix (formerly IBM BigFix) as its Endpoint Detection and Response (EDR) solution. The implementation and ongoing administration supported an environment of over 2,000 Windows 10 workstations, servers, and virtual machines, and was used as the primary toolset for endpoint management and security operations across that estate. HCL BigFix (formerly IBM BigFix) was configured to deliver core Endpoint Detection and Response (EDR) capabilities including patch management, software distribution, endpoint configuration and compliance enforcement, and endpoint telemetry collection. Configuration and operational tasks documented for the deployment included installation, configuration, preventative maintenance, targeted software testing and deployment, and coordinated operating system upgrades. The deployment was operated alongside Tenable Nessus vulnerability scanning, Splunk for log aggregation and monitoring, and ServiceNow for IT service management, reflecting explicit toolchain integration for vulnerability identification, telemetry correlation, and workflow automation. HCL BigFix data streams were used to support automated remediation workflows and to feed incident and change processes in ServiceNow, while Tenable Nessus and Splunk provided complementary vulnerability and observability inputs. Governance and operational processes aligned to the EDR rollout included use of ServiceNow for asset, change, and incident management and Tier III escalation handling for complex endpoint issues. The program also encompassed large scale IT projects such as hardware refresh and decommissioning, service migrations, and onboarding activities including PIV credentialing, with HCL BigFix used to enforce patch baselines and software policies during those projects. |
Buyer Intent: Companies Evaluating HCL BigFix (formerly IBM BigFix)
- Momentum Securities, a South Africa based Insurance organization with 5800 Employees
- Inspira Health, a United States based Healthcare company with 8000 Employees
- Citigroup, a United States based Banking and Financial Services organization with 230000 Employees
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