List of Heartbeat Chat Customers
Since 2010, our global team of researchers has been studying Heartbeat Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Heartbeat Chat for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Heartbeat Chat for Collaboration include: 8VC, a United States based Professional Services organisation with 150 employees and revenues of $18.0 million, Heartbeat Chat, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Heartbeat Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Heartbeat Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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8VC | Professional Services | 150 | $18M | United States | Heartbeat Chat | Heartbeat Chat | Collaboration | 2023 | n/a |
In 2023, 8VC deployed Heartbeat Chat on its public website. Heartbeat Chat is a Collaboration application implemented as a web widget to provide a client facing conversational interface and real time messaging for visitor engagement. The implementation focuses on embedding Heartbeat Chat's client library into site pages and configuring conversational workflows and session routing through the vendor management console. This places Heartbeat Chat at the front line of inbound inquiry handling and website based visitor interaction for the firm.
Deployment architecture is centered on a lightweight client side script that loads the Heartbeat Chat widget into targeted pages, with administrative controls and configuration managed through Heartbeat Chat's management console. Functional capabilities implemented align with common Collaboration tool patterns, including live chat, asynchronous messaging, conversation routing and administrative moderation. Governance is exercised via centralized configuration of chat behavior, access controls and conversational templates in the vendor interface, while analytics and session tracking are maintained in the Heartbeat Chat console for operational monitoring.
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Heartbeat Chat | Professional Services | 10 | $1M | United States | Heartbeat Chat | Heartbeat Chat | Collaboration | 2020 | n/a |
In 2020, Heartbeat Chat implemented Heartbeat Chat, a Collaboration application, on its public website to provide direct real-time engagement with visitors. Deployment is implemented as an embedded web chat widget serving as the primary conversational layer on the customer-facing site, capturing live messages and asynchronous conversations from site visitors. The implementation aligns the Heartbeat Chat Collaboration application with customer support and sales business functions for a small professional services firm of 10 employees, consolidating inbound website interactions into a single messaging channel.
Core capabilities configured include live messaging, persistent conversation history, agent notifications, and basic visitor context capture consistent with Collaboration category functionality. Operational scope is focused on website-driven customer engagement, with day-to-day ownership by client service and sales personnel, and workflows organized around conversation routing, ownership assignment, and response governance to ensure consistent handling of inbound inquiries. Heartbeat Chat is instrumented on heartbeat.chat to centralize customer communication and to provide a lightweight collaboration layer for client-facing teams.
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Buyer Intent: Companies Evaluating Heartbeat Chat
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