List of Hexasoft FraudLabs Pro Customers
Since 2010, our global team of researchers has been studying Hexasoft FraudLabs Pro customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hexasoft FraudLabs Pro for eCommerce Fraud Protection from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hexasoft FraudLabs Pro for eCommerce Fraud Protection include: Ispring, a United States based Manufacturing organisation with 120 employees and revenues of $30.0 million, Valuehost Brazil, a Brazil based Communications organisation with 10 employees and revenues of $3.0 million, Garage Flooring, a United States based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Hexasoft FraudLabs Pro, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Garage Flooring | Construction and Real Estate | 10 | $1M | United States | Hexasoft | Hexasoft FraudLabs Pro | eCommerce Fraud Protection | 2020 | n/a |
In 2020, Garage Flooring LLC deployed Hexasoft FraudLabs Pro to automate risk scoring and order screening after a COVID period spike in online sales. Hexasoft FraudLabs Pro was provisioned as a SaaS eCommerce Fraud Protection solution to sit inline with the company storefront and trigger risk assessments on checkout transactions.
The implementation was configured to automatically flag high risk e-commerce orders, using rules based screening and risk scoring typical of eCommerce Fraud Protection platforms, and to route suspected orders into a manual review queue. Configuration emphasized automated decisioning to minimize human intervention while preserving a review path for elevated risk cases, and the full application name Hexasoft FraudLabs Pro is referenced in the publicly available case study.
Operational coverage targeted the order processing and fraud review workflow, impacting staff who handled chargebacks and order validation. The public case study reports manual reviews were reduced to about 2.5% and that fraud and chargeback exposure was lowered after deployment. The case study does not list an explicit procurement date, so the implementation year is conservatively estimated as 2020 with a SaaS deployment described as going live the same year.
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Ispring | Manufacturing | 120 | $30M | United States | Hexasoft | Hexasoft FraudLabs Pro | eCommerce Fraud Protection | 2020 | n/a |
In 2020, iSpring implemented Hexasoft FraudLabs Pro to screen eCommerce orders and reduce chargebacks for its US online sales. Hexasoft FraudLabs Pro, an eCommerce Fraud Protection solution, went live the same year for iSpring's payments and eCommerce processes and was applied to order acceptance and review workflows.
Implementation emphasized rule based order screening, deploying validation rules such as IP to shipping distance checks and other fraud scoring criteria to cut manual reviews. Operational coverage focused on US online sales and the payments workflow, and governance changes codified rule sets to shift decisioning from manual reviewers to automated screening. The vendor case study states the deployment reduced chargebacks and saved approximately US$50,000.
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Valuehost Brazil | Communications | 10 | $3M | Brazil | Hexasoft | Hexasoft FraudLabs Pro | eCommerce Fraud Protection | 2020 | n/a |
In 2020, Valuehost Brazil integrated Hexasoft FraudLabs Pro to screen trial and hosting orders. The implementation placed Hexasoft FraudLabs Pro within the eCommerce Fraud Protection layer of the order-to-cash workflow, targeting fraud screening at order entry for Brazil operations. This deployment coordinated fraud decisioning with billing and provisioning flows to intercept high-risk transactions before service activation.
Configuration emphasized automated risk scoring and rule-based decisioning, with accept, reject, and manual review outcomes routed to an operator queue. Hexasoft FraudLabs Pro was configured to evaluate trial subscriptions and paid hosting orders, and the vendor notes a reduction in chargebacks alongside cutting manual reviews to roughly 9 percent for Brazil operations. The solution acted as the primary fraud screening engine, centralizing rule management and automated decisioning for front-line support and billing teams.
The integration used WHMCS as the e-commerce and provisioning integration point, embedding fraud checks at checkout and during trial provisioning. Governance included ongoing rule tuning and a manual review escalation workflow to align fraud operations with customer support and billing. The vendor case study does not specify a start year publicly, therefore the 2020 year is presented as a reasonable estimate for the SaaS rollout.
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