List of Hornbill HR Service Management Customers
London, EC2A 4NE,
United Kingdom
Since 2010, our global team of researchers has been studying Hornbill HR Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hornbill HR Service Management for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hornbill HR Service Management for HR Service Delivery include: Guys and St Thomas Hospital, a United Kingdom based Healthcare organisation with 22700 employees and revenues of $2.98 billion, Mid And South Essex Nhs Foundation Trust, a United Kingdom based Healthcare organisation with 16871 employees and revenues of $1.88 billion, Premier Foods, a United Kingdom based Consumer Packaged Goods organisation with 4000 employees and revenues of $1.52 billion, Shaw Trust United Kingdom, a United Kingdom based Non Profit organisation with 5124 employees and revenues of $409.0 million and many others.
Contact us if you need a completed and verified list of companies using Hornbill HR Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hornbill HR Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Guys and St Thomas Hospital | Healthcare | 22700 | $3.0B | United Kingdom | Hornbill | Hornbill HR Service Management | HR Service Delivery | 2023 | n/a | In 2023 Guys and St Thomas Hospital appointed Hornbill to implement Hornbill HR Service Management under the HR Service Delivery category, initiating a programme to digitise core HR operations and present a unified employee experience across its London sites. The programme objective was to centralise employee-facing HR services and increase operational visibility for NHS London HR teams. The Trust deployed Hornbill HR Service Manager, the People Hub, to digitise more than 50 HR processes and configure employee self service workflows, case handling, and a consolidated HR portal. Configuration work focused on standard HR Service Delivery capabilities including form-driven requests, automated routing and approvals, and a knowledge base to reduce manual enquiry handling. Daily employee records from ESR were integrated into the Hornbill environment using robotic process automation to synchronise personnel data and trigger HR workflows, creating an operational feed for case creation and updates. The implementation covered HR operational teams and staff across Guys and St Thomas Hospital sites in London, providing a single point of access for employees and HR administrators. The Trust ran a tender process and appointed Hornbill in 2023, executing phased trust wide go lives in March and May 2025 as part of a staged rollout and governance plan. The programme specifically targeted HR process automation and operational visibility in NHS London and delivered measurable outcomes including 85% turnaround time compliance and reduced manual administrative work. | |
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Mid And South Essex Nhs Foundation Trust | Healthcare | 16871 | $1.9B | United Kingdom | Hornbill | Hornbill HR Service Management | HR Service Delivery | 2021 | n/a | In 2021, Mid And South Essex Nhs Foundation Trust deployed Hornbill HR Service Management as part of a Hornbill Service Manager rollout to unify service desks and launch an employee self-service portal across three hospitals in South-East England. The implementation emphasized employee self-service and ITSM workflows, with published case study metrics reporting 70 percent self-service adoption, a tenfold reduction in average response time, and doubled IT case throughput with static headcount. Hornbill HR Service Management was configured to extend the portal's cross-department self-service capability into HR Service Delivery, inferred from the platform's centralized portal and case handling. Functional capabilities aligned to HR Service Delivery likely included HR case intake, a service catalog for common employee requests, knowledge articles to support employee queries, and workflow-based routing and escalation to HR teams, reflecting standard HR Service Delivery patterns. Operational scope centralized intake across three hospitals in South-East England, consolidating IT and HR touchpoints into a single employee portal and unifying service desk intake and routing procedures. Governance shifted toward centralized portal management and standardized workflows for request triage and escalation, while the published case study focuses on ITSM outcomes and does not enumerate HR-specific results. | |
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Premier Foods | Consumer Packaged Goods | 4000 | $1.5B | United Kingdom | Hornbill | Hornbill HR Service Management | HR Service Delivery | 2011 | n/a | In 2011, Premier Foods implemented Hornbill HR Service Management to centralize HR request handling and ticketing workflows. Hornbill HR Service Management was adopted as the HR Service Delivery platform supporting HR and benefits administration processes and vendor data distribution. Implementation work included development of a report in the HR module to produce a change extract of master data for sending benefits schemes related data to external vendors. The program-level work delivered an implicit enhancement to the standard RPTQTA10 program to display customized time quota balances aggregated from infotypes 2002, 2006 and 2007 for a defined set of employees, and an enhancement to RPCIPE00 HR-FI posting program to populate the latest symbolic account in retro runs. Operationally the Hornbill ticketing tool was used to manage incidents and service requests, aligning ITSM workflows with HR request handling and vendor feed processes. | |
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Non Profit | 5124 | $409M | United Kingdom | Hornbill | Hornbill HR Service Management | HR Service Delivery | 2023 | n/a |
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Buyer Intent: Companies Evaluating Hornbill HR Service Management
- Sohu.com Limited, a China based Professional Services organization with 4900 Employees
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