List of Hyland RPA Customers
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United States
Since 2010, our global team of researchers has been studying Hyland RPA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hyland RPA for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hyland RPA for Robotic Process Automation include: Horry County South Carolina, a United States based Government organisation with 1700 employees and revenues of $500.0 million, Stadtwerke Neuss, a Germany based Utilities organisation with 663 employees and revenues of $235.0 million, Fdlic, a United States based Insurance organisation with 3 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Hyland RPA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hyland RPA customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fdlic | Insurance | 3 | $1M | United States | Hyland | Hyland RPA | Robotic Process Automation | 2021 | n/a |
In 2021 Funeral Directors Life implemented Hyland RPA as a Robotic Process Automation solution integrated with its OnBase content services platform, deploying automation to reduce manual processing across the company in the United States. The implementation centered on programmatic bot execution of document centric workstreams, aligning Hyland RPA with existing content ingestion and case management patterns supported by OnBase.
The deployment targeted new business intake and claims processing workflows, automating document capture, validation, and routing to downstream adjudication steps. Hyland RPA was applied to incoming contract handling, enabling automated settlement workflows that processed the bulk of contract volume without human intervention.
Operational coverage spanned organization wide functions tied to policy intake and claims operations, with orchestration of bots linked to OnBase content repositories and case queues. The project emphasized workflow standardization and automated handoffs between content services and robotic tasks to remove lag in document centric transactions.
The implementation delivered explicitly stated outcomes, with Hyland RPA realizing an 88% return on bot investment, settling approximately 95% of incoming contracts, and eliminating lag time, saving roughly 20,000 hours of manual effort over two years.
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Horry County South Carolina | Government | 1700 | $500M | United States | Hyland | Hyland RPA | Robotic Process Automation | 2021 | n/a |
In 2021 Horry County South Carolina implemented Hyland RPA to automate the personal property tax return intake and validation process in the county auditor’s office. The deployment targets the county auditor’s tax processing function and uses Hyland RPA as a Robotic Process Automation solution to reduce manual data-entry and improve processing accuracy and throughput.
The implementation focuses on intake and validation capabilities, including automated data capture from submitted returns and rule-based validation workflows, with exceptions routed to human reviewers for manual resolution. Hyland RPA was configured to operate autonomously on high-volume, repetitive tasks within the personal property tax return workflow, reflecting typical Robotic Process Automation use cases of task orchestration, screen automation, and validation logic.
Operational coverage is centered on the county auditor’s office across Horry County, processing an estimated one third of approximately 90,000 returns autonomously in its first year. Reported outcomes from the deployment include reduced errors in return processing and staff being freed from repetitive data-entry tasks, improving throughput in tax intake and validation operations.
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Stadtwerke Neuss | Utilities | 663 | $235M | Germany | Hyland | Hyland RPA | Robotic Process Automation | 2021 | n/a |
In 2021, Stadtwerke Neuss deployed Hyland RPA, a Robotic Process Automation application, to automate meter-change workflows and related back-office processing for its utility services operations in Germany. The Hyland RPA implementation centralized rule-based automation for repetitive file conversion and data-entry tasks within meter management and customer operations.
The deployment automated five discrete processes tied to meter changes and billing preparation, removing manual file conversions and data entry that previously burdened clerical staff. It also improved real-time handling of late reports by orchestrating automated processing and exception routing into operational queues.
Operational scope covered back-office and meter management functions across Stadtwerke Neuss utility services in Germany, with a rollout focused on targeted meter-change workflows and associated administrative processing. The implementation automated five processes and delivered an estimated saving of ~2,000 labor hours per year while improving the timeliness of late-report handling using Hyland RPA.
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