List of iBill Energy CRM Customers
Roma, 00172,
Italy
Since 2010, our global team of researchers has been studying iBill Energy CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased iBill Energy CRM for CRM, Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using iBill Energy CRM for CRM, Utilities Customer Care and Billing include: Gruppo Acea, a Italy based Utilities organisation with 9263 employees and revenues of $4.22 billion, eVISO Italy, a Italy based Utilities organisation with 149 employees and revenues of $369.0 million, Noienergia, a Italy based Utilities organisation with 16 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using iBill Energy CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The iBill Energy CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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eVISO Italy | Utilities | 149 | $369M | Italy | iBill | iBill Energy CRM | CRM,Utilities Customer Care and Billing | 2021 | n/a |
In 2021, eVISO Italy implemented iBill Energy CRM. eVISO implemented iBill Energy CRM to support CRM,Utilities Customer Care and Billing across its Italian retail business, centralizing customer relationship management and customer-facing operational processes.
The deployment leverages iBill Energy CRM functionality for self-service portals, ticketing and onboarding automation, supplemented by case management and customer master data configurations to handle retail customer accounts, service requests and onboarding workflows. Configuration work emphasized portal-driven customer interactions, automated onboarding sequences and ticket lifecycle orchestration to standardize customer communications and operational handling.
Operational coverage spans customer service, sales and operations teams within eVISO's Italian retail organization, with governance oriented toward workflow standardization, ticket routing rules and onboarding approvals to align front-office processes. The implementation narrative centers on the iBill Energy CRM application supporting customer relationship management and Utilities Customer Care and Billing functions, embedding portal self-service and ticketing into daily retail operations.
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Gruppo Acea | Utilities | 9263 | $4.2B | Italy | iBill | iBill Energy CRM | CRM,Utilities Customer Care and Billing | 2022 | n/a |
In 2022, Gruppo Acea implemented iBill Energy CRM to support CRM and customer-care processes across its Italian operations, aligning the project to the CRM,Utilities Customer Care and Billing category. The engagement focused on streamlining onboarding, contract handling and customer service operations using iBill EnergyHub and EnergyCRM capabilities.
The deployment utilized modules consistent with iBill EnergyHub feature sets, including core CRM, digital onboarding, credit check orchestration and ticketing to manage customer inquiries and contract workflows. Configuration emphasized centralized customer master records, contract lifecycle management and automated ticket routing to enable standard utilities customer-care workflows such as service activation, contract updates and issue escalation.
Operational scope was Italy, impacting customer service teams, commercial contract desks and onboarding operators, with implementation governance centered on configuration-driven process control and role based access for front office and back office users. Workflows were restructured to surface credit checks during onboarding and to route tickets by priority and contract status, and the rollout was staged to align with service center operations and minimize operational disruption.
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Noienergia | Utilities | 16 | $10M | Italy | iBill | iBill Energy CRM | CRM,Utilities Customer Care and Billing | 2020 | n/a |
In 2020, NoiEnergia implemented iBill Energy CRM. The company appears on iBill's EnergyHub customer roster and is assumed to use iBill Energy CRM for customer care, billing related CRM activities and agent and portal workflows in Italy, consistent with the CRM,Utilities Customer Care and Billing category.
The implementation aligns with iBill's EnergyCRM feature set, with inferred module usage including CRM, agent portal, document management, and workflow automation. Configuration scope is expected to cover customer master records, case and ticket management, billing dispute and exception workflows, document capture and storage for invoices and notices, and an agent portal that supports customer interactions and self service.
Operational coverage centers on customer care and billing teams in Italy, enabling agent interfaces and customer portal workflows for billing related inquiries. Module usage is inferred from the vendor EnergyCRM product page, and governance activity is expected to focus on workflow rules, document retention, and role based access configured within iBill Energy CRM.
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