List of ICS Flow Customers
Centurion, 0163,
South Africa
Since 2010, our global team of researchers has been studying ICS Flow customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ICS Flow for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ICS Flow for Business Process Management include: WesBank, a South Africa based Banking and Financial Services organisation with 2000 employees and revenues of $350.0 million, Imperial Bank, a South Africa based Banking and Financial Services organisation with 1102 employees and revenues of $200.0 million, Motoplan South Africa, a South Africa based Automotive organisation with 25 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using ICS Flow, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ICS Flow customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Imperial Bank | Banking and Financial Services | 1102 | $200M | South Africa | ICS Flow | ICS Flow | Business Process Management | 2022 | n/a |
In 2022, Imperial Bank implemented ICS Flow, deploying the ICS Flow Business Process Management platform to support logistics and warehouse workflow automation. Vendor materials list Imperial among ICS Flow clients and a WMS case study on the vendor site supports the inference that the platform was applied to warehouse management and workflow automation scenarios.
Module usage is inferred to include warehouse management functions and workflow automation capabilities within the Business Process Management category, with configuration focused on process orchestration, rule based workflow engines, task routing, and automated task assignment across operational roles. These functional modules align with standard BPM capabilities for transaction handling, inbound and outbound warehouse workflows, and inventory movement orchestration.
Public documentation does not enumerate specific system integrations, therefore no named integrations are asserted. Operational scope is inferred to center on logistics, warehouse operations and adjacent supply chain functions, impacting operational, warehouse and supply chain teams responsible for order handling, inventory movements and workflow monitoring.
Vendor materials do not disclose detailed rollout timelines, governance frameworks, costs or measurable outcomes for the Imperial implementation, so those specifics remain unspecified. The implementation narrative emphasizes Imperial Bank, ICS Flow, Business Process Management and the application of warehouse management and workflow automation capabilities within the organization.
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Motoplan South Africa | Automotive | 25 | $2M | South Africa | ICS Flow | ICS Flow | Business Process Management | 2024 | n/a |
In 2024 Motoplan South Africa implemented ICS Flow, a Business Process Management application to automate lead capture, call centre workflows and CRM processes. The initial deployment focused on routing marketing-sourced leads so prospects from Google and Facebook campaigns were loaded directly into ICS Flow for structured follow-up and sales engagement.
Vendor documentation indicates module usage included marketing automation, CRM and call centre workflow orchestration within ICS Flow, enabling campaign to contact processing, standardized lead routing and scripted call handling as core capabilities. The implementation centralized lead intake and CRM updates so marketing, sales and service teams worked from a single business process layer managed inside ICS Flow. Integration points explicitly referenced direct ingestion of leads from Google and Facebook campaign feeds into the platform.
Operational coverage mapped to Motoplan South Africa's marketing, sales and call centre functions and was sized to the companys 25 staff and South Africa operations. Governance adjustments established process ownership, workflow orchestration and enforced CRM status updates and handoff rules to create audit trails inside the Business Process Management environment. The deployment links Motoplan South Africa, ICS Flow and Business Process Management to lead management and call centre operations as the primary business function supported.
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WesBank | Banking and Financial Services | 2000 | $350M | South Africa | ICS Flow | ICS Flow | Business Process Management | 2023 | n/a |
In 2023, WesBank appears on the ICS Flow customer roster and is listed as a user of ICS Flow, the ICS Flow Business Process Management platform. Vendor materials indicate the deployment is oriented to finance-facing processes such as billing, collections and customer communications in South Africa. The vendor has not published a detailed public case study with outcomes for the WesBank account.
Module usage is inferred from ICS Flow product pages and the presence of the WesBank logo, with implementation signals pointing to billing and collections workflows, CRM-driven customer communications and orchestration capabilities. Typical Business Process Management capabilities likely configured include workflow orchestration, rule based decisioning, case management for collections, and automated document and communication generation to support account billing cycles.
Operational scope is centered on WesBank finance, billing and customer service functions within South Africa, based on vendor references. Integrations are not explicitly detailed in public materials, therefore no specific third party systems are named, however the deployment description implies orchestration of CRM and billing data sources and the automation of finance operational processes. Governance and rollout specifics are not published, so governance is expected to reflect centralized process ownership, staged workflow rollouts and configuration-led automation consistent with Business Process Management best practices.
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