List of iForce RESCU Customers
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United Kingdom
Since 2010, our global team of researchers has been studying iForce RESCU customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased iForce RESCU for Returns Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using iForce RESCU for Returns Management include: iForce Limited, a United Kingdom based Distribution organisation with 1300 employees and revenues of $600.0 million, Cath Kidston, a United Kingdom based Retail organisation with 827 employees and revenues of $158.0 million and many others.
Contact us if you need a completed and verified list of companies using iForce RESCU, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The iForce RESCU customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cath Kidston | Retail | 827 | $158M | United Kingdom | iForce | iForce RESCU | Returns Management | 2012 | n/a |
In 2012 Cath Kidston deployed iForce RESCU as part of a broader iForce solution set at its St.Neots distribution site to address Returns Management and warehouse operations. The contract awarded in 2012 covered implementation at the Cath Kidston National Distribution Centre and explicitly targets Returns Management use cases alongside order fulfilment for stores and e-commerce.
The deployment included iForce Gateway, iForce Revive and iForce Pathfinder alongside iForce RESCU, with configuration and operating processes designed to consolidate stockholding and support combined picking for store, wholesale and online orders. Functional capabilities implemented encompassed returns processing workflows, carriage management and inventory orchestration that enabled common stock visibility and coordinated picking across channels, consistent with Returns Management practices.
Operational scope covered the National Distribution Centre picking and packing for stores and wholesalers across the UK, Ireland and mainland Europe, as well as global e-commerce fulfilment. The implementation explicitly included processing of items returned from stores and from customers directly, provision of Carriage Management services, and support for a Click and Collect store service without additional system investment.
Governance and process changes focused on warehouse operating processes delivered by the iForce software and Cath Kidston team, which increased storage density in the warehouse by 40 percent by enabling common stockholding. The engagement reduced operating costs by almost 20 percent, was recognised with a nomination for Team of the Year in the Retail Week Supply Chain Awards in 2013, and was extended through Gateway enhancements to provide UK Customs warehousing capability that delays duty payments until product despatch.
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iForce Limited | Distribution | 1300 | $600M | United Kingdom | iForce | iForce RESCU | Returns Management | 2015 | n/a |
In 2015 iForce Limited deployed iForce RESCU as a Returns Management application to centralize and standardize reverse logistics and client-facing reporting at site level. The deployment emphasized use of the full application name iForce RESCU alongside other in-house operational systems, with the implementation visible in site operations such as Rotherham where client services and warehouse teams documented returns workflows.
The iForce RESCU configuration supported core Returns Management capabilities including structured returns intake, inspection and disposition tracking, and generation of site and company specific reports. Operational users leveraged iForce RESCU for report generation and activity reporting used to produce agreed Key Performance Indicators, and the system was part of the data capture chain that informed attendance and payroll-related activity reports maintained by client services administrators.
iForce RESCU was operated in a stack alongside the in-house Warehouse Management System SMART, with RESCU serving reverse logistics and returns workflow orchestration while SMART supported broader warehouse execution. The implementation established operational data handoffs to HR and finance teams, where RESCU-produced reports and activity records were used to collate monthly payroll spreadsheets, assist HR onboarding paperwork, and support purchase order and invoice matching workflows handled by site finance staff.
Governance centered on operational processes rather than third party integration partners, with day to day controls executed by client services and site administrators. Routine governance tasks included preparing client reports, attending client update meetings, and investigating customer complaints about orders in process or dispatched from the warehouse, using iForce RESCU as the authoritative returns and reporting record for those workflows.
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