List of Impact CRM Customers
Limassol, 4100,
Cyprus
Since 2010, our global team of researchers has been studying Impact CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Impact CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Impact CRM for CRM include: RoboMarkets Cyprus, a Cyprus based Banking and Financial Services organisation with 130 employees and revenues of $35.0 million, Admiral Markets United Kingdom, a United Kingdom based Banking and Financial Services organisation with 64 employees and revenues of $10.0 million, NordFX Seychelles, a Seychelles based Banking and Financial Services organisation with 15 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Impact CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Impact CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Admiral Markets United Kingdom | Banking and Financial Services | 64 | $10M | United Kingdom | Impact Tech | Impact CRM | CRM | 2018 | n/a |
In 2018, Admiral Markets United Kingdom implemented Impact CRM as a CRM solution aligned with its contact centre operations. The deployment was part of Impact Tech's cloud contact centre and telecom services offering, with the vendor listing Admiral Markets UK as a customer and reporting worldwide coverage and improved call rates for its UK operations. Impact CRM is described by the vendor in an integrated telecom plus CRM context, serving as the central application for customer interaction records and contact routing tied to telephony events.
The implementation focused on CRM/contact-centre process areas in the United Kingdom, combining contact management, call routing and logging, and analytics capabilities typical of CRM integrated contact-centre deployments. Integration with Impact Tech's cloud telecom layer provides unified telephony context for agent workflows, supporting customer service and operations teams across the company. Governance and rollout centered on aligning telephony operational processes with CRM workflows to standardize contact handling. The vendor testimonial cites cost and operational benefits and improved call rates for UK operations as outcomes of the combined Impact CRM and cloud contact-centre configuration.
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NordFX Seychelles | Banking and Financial Services | 15 | $5M | Seychelles | Impact Tech | Impact CRM | CRM | 2019 | n/a |
In 2019, NordFX Seychelles implemented Impact CRM from Impact Tech, deploying a bundled CRM and telecom contact centre solution. The work focused on CRM for customer communications and contact centre operations within NordFX's Seychelles operational region, sized for a small financial services firm with a compact support organization.
Functional configuration of Impact CRM included unified contact management, call logging and routing, an agent workspace, and case tracking to support client inquiry workflows. The implementation linked telephony events to CRM records and instrumented lightweight automation for call handling and record creation to align with the company headcount and operational pace.
Integrations were delivered between Impact CRM and Impact Tech's cloud contact centre and telecom services to create a combined CRM and telephony operational flow for customer service and client communications. Governance centered on centralizing customer records and standardizing call handling processes during rollout, and Impact Tech reports that NordFX achieved faster setup and lower communications costs as a result of the deployment.
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RoboMarkets Cyprus | Banking and Financial Services | 130 | $35M | Cyprus | Impact Tech | Impact CRM | CRM | 2019 | n/a |
In 2019 RoboMarkets Cyprus implemented Impact CRM, a CRM solution from Impact Tech, as part of a broader engagement that included telecom and cloud contact centre services. The year marks the deployment of Impact CRM to support sales and marketing process needs in the Cyprus operation, according to vendor customer testimonials describing integrated marketing and sales support alongside contact-centre services.
Impact CRM was configured to provide core CRM capabilities expected in commercial banking and financial services, including contact and lead management, sales pipeline orchestration, and marketing process support, with configuration aligned to RoboMarkets Cyprus sales workflows. The implementation emphasized CRM-driven sales and marketing coordination, reflecting the vendor narrative that Impact Tech delivered both CRM and contact-centre capabilities as a unified offering.
Operational integration tied Impact CRM to Impact Tech cloud contact centre services, enabling joint routing of customer interactions and shared customer records across sales, marketing, and contact-centre teams in Cyprus. Governance and workflow alignment focused on consolidating sales and marketing processes under the Impact CRM instance, with rollout scoped to the Cyprus business unit and operational ownership residing with RoboMarkets Cyprus commercial and contact-centre teams.
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