List of Infiniti Voyager Aid Customers
Infiniti Software Solutions
No.84, 1st Floor, Murugesan Naicker Building, Greams Road, Thousand Lights,,
Chennai, 600 006,
India
Chennai, 600 006,
India
91 80 6894 4600
Professional Services
250
$35M
Since 2010, our global team of researchers has been studying Infiniti Voyager Aid customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infiniti Voyager Aid for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infiniti Voyager Aid for CRM include: IndiGo, a India based Transportation organisation with 37200 employees and revenues of $8.20 billion, Malaysia Airlines, a Malaysia based Transportation organisation with 12000 employees and revenues of $3.00 billion, Volaris, a Mexico based Transportation organisation with 6889 employees and revenues of $2.51 billion and many others.
Contact us if you need a completed and verified list of companies using Infiniti Voyager Aid, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infiniti Voyager Aid customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
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IndiGo | Transportation | 37200 | $8.2B | India | Infiniti Software | Infiniti Voyager Aid | CRM | 2025 | n/a |
In 2025, Infiniti Software announced a partnership with IndiGo to deploy its GroupRM solution to modernize and automate group bookings in India, and deployment of Infiniti Voyager Aid is inferred from Infiniti's airline product portfolio. The engagement centers on CRM for customer experience and group bookings, with the explicit objective of improving customer response times and the booking experience as stated in the July 2025 press release.
Implementation scope focuses on GroupRM capabilities for group booking lifecycle automation, centralized group inventory and booking workflows, and automated customer communications for group sales and reservations. Infiniti Voyager Aid is inferred to provide disruption recovery and real-time disruption handling capabilities alongside CRM functionality, this inference is grounded in Infiniti listing VoyagerAid alongside GroupRM and promoting VoyagerAid for real-time disruption handling in its product portfolio.
Operational coverage is India, with primary business functions impacted being group sales, reservations, and customer service operations, and implied operational touchpoints across IndiGo's network customer-facing teams. No specific third party system integrations were named in the announcement, therefore integration details are limited to standard CRM touchpoints such as booking systems, customer contact channels, and operational disruption feeds as aligned with CRM and disruption recovery workflows.
Governance and rollout are positioned as a partnership announced in July 2025 with a focus on process automation and modernization of group booking workflows, implying phased implementation and coordination between reservations, customer experience, and operations teams. The description aligns IndiGo Infiniti Voyager Aid CRM customer experience/group bookings as a linked program, with Infiniti Voyager Aid restated as the inferred application supporting disruption recovery and CRM alongside the named GroupRM solution.
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Malaysia Airlines | Transportation | 12000 | $3.0B | Malaysia | Infiniti Software | Infiniti Voyager Aid | CRM | 2020 | n/a |
In 2020, Malaysia Airlines implemented Infiniti Voyager Aid as part of its CRM stack with Infiniti Software. The deployment is positioned to address airline customer disruption handling and passenger communications using airline-specific CRM capabilities.
Configuration emphasis targeted disruption management workflows, centralized case management, unified passenger profiles, and omni-channel customer communications, capabilities consistent with CRM platforms and with Infiniti Voyager Aid positioning. Implementation narratives indicate the application was configured to automate passenger recovery processes, manage service cases, and provide agents with consolidated customer records to support retail and service operations.
A 2023 Infiniti Software press release states that over the prior three years Malaysia Airlines leveraged multiple Infiniti products including GroupRM, Corporate Booking Portal, GOM Portal, and Marketplace to accelerate customer-facing processes across the Asia region, and Voyager Aid usage is inferred because Infiniti lists Infiniti Voyager Aid within its airline product suite. Operational coverage therefore spans CRM and retail business functions, with the implementation operating alongside booking and retail platforms to support customer engagement workflows.
Governance and rollout focused on customer service and retail teams, aligning case escalation rules, agent workstreams, and workflow orchestration to airline service policies. The implementation links Malaysia Airlines Infiniti Voyager Aid CRM to the carrier’s broader Infiniti product footprint, reflecting a multi-product deployment to support customer-facing operations and retail functions.
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Volaris | Transportation | 6889 | $2.5B | Mexico | Infiniti Software | Infiniti Voyager Aid | CRM | 2021 | n/a |
In 2021, Volaris implemented Infiniti Voyager Aid as a CRM to support airline customer service and disruption management workflows. The implementation is presented against a 2021 timeline for Infiniti engagements with Volaris and aligns the Infiniti Voyager Aid CRM with operational disruption-handling use cases.
In March 2021 Infiniti announced that Volaris selected Infiniti's GroupRM to enhance group booking operations and boost operational efficiency and revenue in Latin America, a CRM-adjacent use case focused on customer service and sales automation. The GroupRM announcement establishes a public integration point between Infiniti solutions and Volaris group booking operations, reinforcing the carrier-level intent to instrument customer-facing sales and service flows.
The deployment narrative for Infiniti Voyager Aid centers on disruption management and CRM capabilities typical for airline operations, including case management, disruption orchestration and passenger reaccommodation workflows alongside sales automation for group bookings. Operational scope is concentrated on customer service and commercial sales teams supporting group booking and disruption scenarios across the carrier's Latin America operations, with configuration emphasis on aligning CRM workflows to group booking processes and disruption response procedures.
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Buyer Intent: Companies Evaluating Infiniti Voyager Aid
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Infiniti Voyager Aid Coverage
Infiniti Voyager Aid is a CRM solution from Infiniti Software.
Companies worldwide use Infiniti Voyager Aid, from small firms to large enterprises across 21+ industries.
Organizations such as IndiGo, Malaysia Airlines and Volaris are recorded users of
Infiniti Voyager Aid for CRM.
Companies using Infiniti Voyager Aid are most concentrated in Transportation, with adoption spanning over 21 industries.
Companies using Infiniti Voyager Aid are most concentrated in India, Malaysia and Mexico, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Infiniti Voyager Aid across Americas, EMEA, and APAC.
Companies using Infiniti Voyager Aid range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 66.67%.
Customers of Infiniti Voyager Aid include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Infiniti Voyager Aid customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.