Malaysia Airlines
1st Floor, Administration Building, South Support Zone, KLIA,
Sepang, 64000,
Malaysia
Sepang, 64000,
Malaysia
60 1-300-88-3000
Transportation
Malaysia Airlines Technographics
Malaysia Airlines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Malaysia Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 Malaysia Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Malaysia Airlines has purchased the following applications: Esker Accounts Payable for AP Automation in 2013, SAP SuccessFactors Employee Central for Core HR in 2015, Amadeus Altea NDC for Reservation and Booking Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Malaysia Airlines is running and its propensity to invest more and deepen its relationship with Esker SA , SAP , Amadeus IT Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Malaysia Airlines revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Malaysia Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Malaysia Airlines Tech Stack and Enterprise Applications
Malaysia Airlines ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esker SA | Legacy | Esker Accounts Payable | AP Automation | ERP | n/a | 2013 | 2013 |
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ERP Financial | ERP |
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2021 | 2023 |
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ERP Financial | ERP |
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2016 | 2016 |
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ERP Financial | ERP |
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2022 | 2023 |
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ERP Financial | ERP |
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2014 | 2014 |
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Malaysia Airlines HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2015 | 2016 |
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HR Service Delivery | HCM |
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2019 | 2020 |
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Learning and Development | HCM |
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2015 | 2016 |
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Payroll | HCM |
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2015 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2016 |
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Workforce Planning | HCM |
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2018 | 2018 |
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Malaysia Airlines ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | SITA Horizon | Amadeus Altea NDC | Reservation and Booking Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Malaysia Airlines selected Amadeus Altea NDC as its PSS, initiating a move away from SITA Horizon with no formal migration dates announced. Industry observers project the operational cutover to occur in 2017 or mid-2018, placing the likely migration beyond the term of the existing SITA agreement.
The Amadeus Altea NDC implementation centers on core Passenger Service System capabilities consistent with a PSS, including centralized reservations and inventory management, departure control and NDC-enabled distribution and merchandising functionality. Configuration and productization work is expected to focus on standardizing fare and ancillary merchandising workflows and aligning booking and check-in processes to Amadeus Altea NDC.
Operational scope described in planning covers commercial, reservations, distribution and ground operations teams, with the PSS positioned as the primary system for passenger servicing and channel distribution. Malaysia Airlines Amadeus Altea NDC PSS will be the authoritative platform for passenger records and distribution orchestration across the airline’s commercial functions.
The decision has material competitive implications for SITA, T2RL reporting characterizes the loss as a significant setback to SITA’s passenger services business and suggests SITA may need to consider strategic options including a sale of the business. T2RL estimates SITA has invested between $200 million and $250 million to date against an original board estimate of $100 to $120 million, a factor that increases scrutiny around program viability and contract renewals.
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Reservation and Booking Management | ERP Services and Operations |
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2017 | 2017 |
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Reservation and Booking Management | ERP Services and Operations |
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2006 | 2009 |
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Travel Agency ERP | ERP Services and Operations |
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2023 | 2023 |
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Travel Management | ERP Services and Operations |
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2023 | 2023 |
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Travel Management | ERP Services and Operations |
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2024 | 2024 |
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Travel Management | ERP Services and Operations |
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2025 | 2025 |
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Malaysia Airlines Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Malaysia Airlines Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Malaysia Airlines Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Document Management | Content Management |
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2019 | 2019 |
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Malaysia Airlines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Partner Relationship Management | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2013 | 2013 |
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Malaysia Airlines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2019 | 2020 |
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Malaysia Airlines Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2015 | 2015 |
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Sourcing | Procurement |
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2015 | 2015 |
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Malaysia Airlines PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Operating System (OS) | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Malaysia Airlines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Malaysia Airlines CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Malaysia Airlines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Group Managing Director | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Group Chief Human Capital Officer | CXO | Finance | |
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Vice President, Group Finance Shared Services | VP | Finance | |
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Chief Executive Officer of Airlines (MAG) | CXO | Finance | |
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Group Chief Financial Officer | CXO | Finance | |
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Chief Digital and IT Officer | CXO | IT | |
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Procurement Manager | Manager | Procurement | |
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Senior Procurement Professional - Policy, Strategy and Governance | Manager | Procurement | |
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Manager Aero & Interline, Accounts Payable | Manager | Finance | |
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Assistant Manager, Group Strategy, Transformation Management Office | Manager | IT | |
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IT Manager | Manager | IT | |
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IT Manager - ERP | Manager | IT | |
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Senior Manager, HR Business Partner, Operations | Director | HR | |
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Senior Manager, Human Capital Business Driver | Manager | HR | |
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Apps Being Evaluated by Malaysia Airlines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Malaysia Airlines IT executives and key decision makers. This section highlights Malaysia Airlines's latest recorded technology evaluations, including Jack Henry Banking SilverLake for Core Banking on 2025-08-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Malaysia Airlines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-14 | Malaysia Airlines | Evaluated | Jack Henry & Associates | Jack Henry Banking SilverLake | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Malaysia Airlines Technographics
Malaysia Airlines is a Transportation organization based in Malaysia,
with around 12000 employees and annual revenues of $3.00 billion.
Malaysia Airlines operates a diverse technology stack with applications such as
Esker Accounts Payable, SAP SuccessFactors Employee Central and Amadeus Altea NDC,
covering areas like AP Automation, Core HR and Reservation and Booking Management.
Malaysia Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Esker SA, SAP and Amadeus IT Group.
Malaysia Airlines recently adopted applications including
Amadeus Travel Platform in 2025, Sabre PRISM in 2024 and Impact Partnership Cloud in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Malaysia Airlines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Malaysia Airlines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Malaysia Airlines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.