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List of INFOMAN eTouch Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Audi India Automotive 600 $450M India ACS Infotech INFOMAN eTouch Marketing Automation 2019 n/a In 2019 Audi India implemented INFOMAN eTouch, deploying the INFOMAN eTouch application as a Marketing Automation solution to streamline dealer CRM, lead follow up, and customer communications at the dealer level. The deployment targeted Audi dealerships in India and focused on operationalizing dealer side engagement workflows rather than central OEM sales processes. INFOMAN eTouch was configured to support dealer CRM workflows and automated lead management, including campaign creation, scheduling, and recipient segmentation aligned to dealer sales and service touchpoints. Functional capabilities implemented included email and SMS campaign orchestration, campaign analytics, and automated follow up sequences to operationalize lead response at the dealership. The implementation was executed by ACS Infotech as the vendor and provisioned at dealer sites for OEM brands including Audi in India, establishing dealer level campaign templates and configuration. Operational coverage centered on dealer sales and customer service functions, with dealer staff using INFOMAN eTouch for day to day lead follow up and customer communications. Governance was organized around dealer level configuration and campaign controls to align communications with dealer operating rhythms and CRM workflows. ACS Infotech reports that use of INFOMAN eTouch provided improved campaign analytics and higher inbox deliverability for dealer email and SMS campaigns, outcomes noted in vendor materials.
Maruti Suzuki Automotive 18228 $16.9B India ACS Infotech INFOMAN eTouch Marketing Automation 2019 n/a In 2019 Maruti Suzuki deployed INFOMAN eTouch as a Marketing Automation solution to support CRM, marketing and post-sales engagement across its dealer network in India. The implementation was delivered by ACS Infotech and targeted dealer marketing teams and post-sales functions to centralize customer outreach and campaign management across dealerships. INFOMAN eTouch was used for email and SMS marketing automation, campaign orchestration, scheduled communications and dealer-level reporting, reflecting typical Marketing Automation capabilities for dealer networks. The deployment emphasized campaign deliverability and reporting capabilities, and the full product name INFOMAN eTouch was used to align communications workflows with dealer CRM and customer engagement processes. Deployment scope covered Maruti Suzuki dealerships in India, with configuration and operational ownership situated at the dealer network and marketing operations layers. ACS Infotech’s implementations reportedly improved campaign deliverability and reporting for dealers, reinforcing the system’s role in CRM driven marketing and post-sales engagement.
Renault India Automotive 16000 $4.0B India ACS Infotech INFOMAN eTouch Marketing Automation 2019 n/a In 2019, Renault India implemented INFOMAN eTouch. INFOMAN eTouch is deployed in the Marketing Automation category and was rolled out across dealer operations in India to support pre sales and post sales CRM and customer outreach. ACS Infotech cites implementations of INFOMAN across dealerships of brands such as Renault in India to handle dealer campaign activities. INFOMAN eTouch was configured to provide campaign management, bulk email and SMS delivery, customer segmentation, and campaign reporting, aligning with standard Marketing Automation functional workflows. The implementation centered on dealer level campaign execution and segmentation for sales and service teams, while surfacing campaign reporting and lead capture into dealer CRM workflows and outreach processes. Deployment scope covered dealer sites across India and impacted business functions including pre sales, sales, service and marketing operations.
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