List of Infoset Chatbot Customers
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Since 2010, our global team of researchers has been studying Infoset Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infoset Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infoset Chatbot for Chatbots and Conversational AI include: Qatar National Bank, a Qatar based Banking and Financial Services organisation with 31000 employees and revenues of $11.13 billion, Izgaz Turkey, a Turkey based Utilities organisation with 200 employees and revenues of $50.0 million, L'Orange Bleue France, a France based Leisure and Hospitality organisation with 75 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Infoset Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infoset Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Izgaz Turkey | Utilities | 200 | $50M | Turkey | Infoset | Infoset Chatbot | Chatbots and Conversational AI | 2020 | n/a | In 2020 Izgaz Turkey deployed Infoset Chatbot to improve customer support accessibility and responsiveness across call center and web channels in Turkey. The Infoset Chatbot deployment used Infoset's platform and live-chat capabilities to support customer service workflows, routing inbound queries from the web chat widget and call center touchpoints into conversational handling and agent escalation. This placed Infoset Chatbot squarely within Izgaz Turkey's customer service function and aligned the project with Chatbots and Conversational AI use cases for conversational routing, self-service, and assisted service. Modules and configuration are inferred from vendor documentation and testimonials, indicating use of a web chat widget, automated conversational flows, and live agent takeover to manage customer inquiries and account support across the companys service channels. Integrations linked the Infoset Chatbot platform to call center workflows and the customer-facing web channel, enabling conversational handoffs between automated bot flows and live agents. Vendor testimonials credited increased service levels after the deployment, and governance for the rollout appears focused on customer service operations with phased activation across web and call center channels. | |
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L'Orange Bleue France | Leisure and Hospitality | 75 | $12M | France | Infoset | Infoset Chatbot | Chatbots and Conversational AI | 2021 | n/a | In 2021, L'Orange Bleue France implemented Infoset Chatbot to centralize and automate sales follow-up and customer interactions. The deployment focused on tracking calls, emails, chat and chatbot interactions, with vendor documentation explicitly noting chatbot usage and interaction note tracking. The implementation was positioned to support CRM and sales processes across France and to improve sales follow-up. The Infoset Chatbot, categorized as Chatbots and Conversational AI, combined a conversational chatbot module with interaction logging and automated follow-up sequencing to enforce sales workflows and consolidate contact notes. Configuration emphasized conversational flows, note tracking for calls, emails and chat, and operational routing of interaction records to sales staff to support ongoing CRM activities. Governance concentrated on standardizing sales follow-up processes and logging practices as reflected in the vendor testimonial. | |
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Qatar National Bank | Banking and Financial Services | 31000 | $11.1B | Qatar | Infoset | Infoset Chatbot | Chatbots and Conversational AI | 2022 | n/a | In 2022, Qatar National Bank appears on Infoset's public customer roster and is likely using Infoset Chatbot in the Chatbots and Conversational AI category for customer support and omnichannel engagement across the Middle East. The vendor listing implies deployment of chat and support automation, though no formal QNB case study is publicly documented. The inferred implementation profile centers on typical Infoset Chatbot capabilities, including natural language understanding, intent classification, conversational flows, automated responses for routine inquiries, and escalation paths to human agents. Configuration likely emphasizes knowledge base integration and workflow automation to align conversational interactions with CRM-driven support processes. Operational scope is expected to touch customer service and contact center functions, extending across digital channels such as web chat and messaging platforms for regional customer engagement. Governance and operating model for the Infoset Chatbot use would typically include conversational design ownership, intent and response lifecycle management, and agent handoff policies to maintain alignment with QNB's CRM and support workflows. |
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