List of Infoset Cloud Call Center Customers
İstanbul, 34870,
Turkey
Since 2010, our global team of researchers has been studying Infoset Cloud Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infoset Cloud Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infoset Cloud Call Center for Call Center include: IsNet, a Turkey based Professional Services organisation with 250 employees and revenues of $35.0 million, Ikas Turkey, a Turkey based Retail organisation with 315 employees and revenues of $35.0 million, DIA Software, a Turkey based Professional Services organisation with 50 employees and revenues of $5.0 million, Infoset, a Turkey based Professional Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Infoset Cloud Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infoset Cloud Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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DIA Software | Professional Services | 50 | $5M | Turkey | Infoset | Infoset Cloud Call Center | Call Center | 2021 | n/a | In 2021, DIA Software implemented Infoset Cloud Call Center on its website. The deployment uses the cloud hosted Infoset Cloud Call Center to provide web embedded contact handling for customer facing operations in Turkey. The implementation targets customer service and support workflows for a 50 person professional services firm, centralizing inbound voice and web contacts through the website. Infoset Cloud Call Center was configured to provide Call Center capabilities, including browser based agent console, automatic call distribution, interactive voice response, computer telephony integration, and a web callback contact widget for site visitors. Configuration focused on queue routing, skill based routing, and agent presence to standardize agent workflows and incident handling across customer support teams. Reporting and activity logging were enabled to support operational monitoring and agent management. | |
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Ikas Turkey | Retail | 315 | $35M | Turkey | Infoset | Infoset Cloud Call Center | Call Center | 2021 | n/a | In 2021, Ikas Turkey implemented Infoset Cloud Call Center, embedding the Infoset Cloud Call Center on its public website to centralize web-originated customer contacts. The deployment positioned the application as the primary Call Center for customer service and e-commerce support within Ikas Turkey retail operations in Turkey. The implementation leveraged cloud-hosted contact center capabilities common to the Call Center category, including inbound voice routing and automatic call distribution, interactive voice response and web callback or click-to-call front-end connectors, agent desktop session handling, and reporting with call recording for operational oversight. Configuration work focused on web-embedded contact widgets and browser-based agent sessions to maintain seamless handoff from the website to live agents. Operational scope concentrated on customer support and order inquiry handling originating from the corporate website, consolidating digital channel intake into a centralized cloud contact service for the retail customer service function. The deployment aligned agent workflows and supervisor monitoring around the Infoset Cloud Call Center, enabling coordinated queue management and contact prioritization. Governance emphasized contact handling workflows, queue prioritization rules, and agent role configuration to match retail service processes, with the rollout staged via the website to capture web-originated interactions. The narrative centers on Infoset Cloud Call Center as the cloud-hosted Call Center application powering web-based customer engagement for Ikas Turkey. | |
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Infoset | Professional Services | 20 | $2M | Turkey | Infoset | Infoset Cloud Call Center | Call Center | 2020 | n/a | In 2020, Infoset implemented Infoset Cloud Call Center, a Call Center application, on its public website. The deployment supports a 20 person professional services firm headquartered in Turkey and is focused on handling inbound customer interactions initiated from the corporate site. Infoset Cloud Call Center was configured with standard Call Center capabilities including a web embedded agent interface, interactive voice response and automated call routing, queue management, call recording, and operational dashboards for agent activity and call logs. The implementation emphasized lightweight configuration and role based administration to match the company size, with agent profiles, queue assignments, and basic reporting enabled from the outset. The service was integrated into the corporate website as the primary customer contact channel, enabling web initiated voice sessions and site based contact flows. Operational coverage concentrated on customer support and sales functions, managed through the application admin console in the cloud. Governance was instituted through centralized user provisioning, queue policies, and administrative controls to support ongoing agent onboarding and workflow adjustments. | |
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Professional Services | 250 | $35M | Turkey | Infoset | Infoset Cloud Call Center | Call Center | 2023 | n/a |
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