List of InfySupport Customers
Surat, 394101,
India
Since 2010, our global team of researchers has been studying InfySupport customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased InfySupport for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using InfySupport for IT Service Management include: Fabbet Cambodia, a Cambodia based Leisure and Hospitality organisation with 25 employees and revenues of $5.0 million, Mathreex Greece, a Greece based Education organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using InfySupport, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The InfySupport customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fabbet Cambodia | Leisure and Hospitality | 25 | $5M | Cambodia | InfyOm Technologies | InfySupport | IT Service Management | 2024 | n/a |
In 2024 Fabbet Cambodia implemented InfySupport, provisioning a live public ticketing portal branded FAB-Support at ticket.fabbet.com. The deployment uses InfySupport as the primary IT Service Management platform to manage provider and API game integration support for Fabbet and Lucky Casino Poipet across the APAC region.
The implementation centers on technical provider ticket workflows, with visible Public Tickets and Agent panels supporting API update requests and game launch coordination. InfySupport configuration emphasizes ticket categorization, priority routing, status lifecycle management, and an agent console for assignment and collaboration, aligning with standard IT Service Management functional workflows.
Operational coverage includes integrations with gaming provider APIs and direct coordination with game integration teams supporting live operations at Lucky Casino Poipet and broader APAC gaming operations. Governance and operational ownership are organized around technical operations and provider integration teams, with the FAB-Support portal acting as the public intake point and ticket history repository for ongoing provider support interactions.
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Mathreex Greece | Education | 10 | $1M | Greece | InfyOm Technologies | InfySupport | IT Service Management | 2024 | n/a |
In 2024 Mathreex Greece deployed InfySupport from InfyOm Technologies as its public support portal for its LMS. The InfySupport deployment serves as the organization's IT Service Management platform, handling public tickets, FAQs and agent interactions across Greece and the US.
Configuration reflects core IT Service Management workflows, with inferred use of the Agent panel for ticket intake and triage, the Customer panel for learner case submission and status tracking, and a Public Tickets and FAQs module serving as the primary knowledge base. Ticket lifecycle management appears to include standard routing, priority assignment and SLA communication channels to learners and customers. The full application name InfySupport is surfaced in the public portal UI and platform pages, indicating platform native support for role based access and agent workflows.
Operational coverage is focused on learner and customer support functions tied directly to the company LMS, addressing both Greece and US user segments. Integrations are limited to the explicit relationship with the LMS as the support target, no other system integrations are specified. Governance is centered on agent routing and knowledge management workflows as visible in the public portal, with inferred SLA communication processes to manage learner expectations.
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