List of Interakt Customers
Haryana, 122002,
India
Since 2010, our global team of researchers has been studying Interakt customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Interakt for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Interakt for Customer Engagement include: China Tours, a Germany based Leisure and Hospitality organisation with 75 employees and revenues of $13.0 million, Serverwala, a India based Communications organisation with 150 employees and revenues of $12.0 million, Interakt, a India based Professional Services organisation with 10 employees and revenues of $1.0 million, CloudFusion, a South Africa based Professional Services organisation with 10 employees and revenues of $1.0 million, OJUZ, a Uzbekistan based Education organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Interakt, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Interakt customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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China Tours | Leisure and Hospitality | 75 | $13M | Germany | Interakt | Interakt | Customer Engagement | 2016 | n/a |
In 2016, China Tours implemented Interakt as a Customer Engagement application on its public website. Interakt was embedded to serve as the primary website messaging layer for China Tours, aligning the Interakt Customer Engagement capability with front-line customer support and online lead capture for the leisure and hospitality operator.
The deployment used an embedded web chat widget and cloud-hosted messaging platform architecture, providing agent inbox functionality and automated messaging workflows typical of Customer Engagement solutions. Implementation focused on configuring live chat, conversational greeting flows, and chat-based contact capture, with operational coverage concentrated on the customer service and bookings teams handling web-originated inquiries.
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CloudFusion | Professional Services | 10 | $1M | South Africa | Interakt | Interakt | Customer Engagement | 2016 | n/a |
In 2016 CloudFusion implemented Interakt on their website to provide Customer Engagement capabilities for client-facing operations. The Interakt deployment was embedded into CloudFusion’s site to enable direct visitor interactions and capture inbound inquiries through the public web channel.
The implementation configured standard Customer Engagement functionality consistent with the application type, including web chat, proactive messaging flows, lead capture forms, and a shared conversational inbox to route inquiries to small sales and support staff. Configuration emphasized lightweight workflows, canned responses, contact enrichment at capture, and admin controls appropriate for a 10-person professional services firm.
Operational coverage focused on sales, client services, and inbound lead qualification workflows, with day-to-day usage concentrated on website-driven interactions. Governance centered on message routing rules, template response management, and administrative access controls within Interakt to align conversational handling with CloudFusion’s operational processes.
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Interakt | Professional Services | 10 | $1M | India | Interakt | Interakt | Customer Engagement | 2014 | n/a |
In 2014, Interakt deployed Interakt as its Customer Engagement application on its public website, implementing a web-embedded customer messaging layer to capture and manage inbound visitor interactions. The deployment reflects a small company footprint, with the application operating as the primary front-end engagement tool on the company website and a cloud-hosted service handling session routing and message persistence typical of Customer Engagement platforms.
The Interakt implementation consolidated on-site chat and asynchronous messaging into a centralized inbox, with configuration focused on chat widget placement, message templates, visitor lead capture forms, and basic automation for routing. Operational coverage centers on customer support and sales inquiry handling, with administrative controls for team access and message workflow configuration to align with the companys lightweight support and marketing processes.
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NinjaMock | Professional Services | 10 | $1M | United States | Interakt | Interakt | Customer Engagement | 2016 | n/a |
In 2016, NinjaMock implemented Interakt, deploying Interakt as a website-embedded Customer Engagement application for its professional services website. The small, 10-employee company used Interakt on their website to centralize customer contact, real-time chat, and lead capture workflows.
Interakt was configured for site-level customer engagement, enabling real-time messaging, visitor identification and canned response automation consistent with Customer Engagement capabilities. Operational ownership rested with a combined support and sales function, with the Interakt implementation scoped to front-office customer-facing workflows and lightweight cloud-hosted embedding of the Interakt widget into the NinjaMock site, and configuration focused on chat routing, session transcripts and automated engagement triggers.
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OJUZ | Education | 10 | $1M | Uzbekistan | Interakt | Interakt | Customer Engagement | 2017 | n/a |
In 2017, OJUZ deployed Interakt on its public website to centralize web-based communications with students and prospective users. Interakt was implemented as a Customer Engagement application embedded in site pages for real-time messaging, contact capture, and conversational routing for a small education organization with about 10 employees.
The configuration focused on a lightweight web widget and vendor hosted messaging stack, with standard Customer Engagement capabilities such as chat workflows, automated responses, and shared inbox management consistent with the implemented pattern. Operational ownership rested with a small internal team responsible for widget configuration, message template maintenance, and daily message triage, keeping the architecture simple and focused on front line student and visitor engagement.
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Communications | 150 | $12M | India | Interakt | Interakt | Customer Engagement | 2016 | n/a |
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Buyer Intent: Companies Evaluating Interakt
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