List of iPATH Cloud Voice Customers
Malvern, 19355, PA,
United States
Since 2010, our global team of researchers has been studying iPATH Cloud Voice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased iPATH Cloud Voice for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using iPATH Cloud Voice for PBX, VoiP and Phone Systems include: Secure Trust Bank, a United Kingdom based Banking and Financial Services organisation with 879 employees and revenues of $211.0 million, Colonial Volkswagen & Subaru United States, a United States based Automotive organisation with 40 employees and revenues of $20.0 million, Boyle Hotels Management Group United States, a United States based Leisure and Hospitality organisation with 10 employees and revenues of $3.0 million, Newton Associates Marketing Communication, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using iPATH Cloud Voice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The iPATH Cloud Voice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boyle Hotels Management Group United States | Leisure and Hospitality | 10 | $3M | United States | iPATH Cloud Solutions | iPATH Cloud Voice | PBX, VoiP and Phone Systems | 2022 | n/a |
In 2022, Boyle Hotels Management Group United States implemented iPATH Cloud Voice within the PBX, VoiP and Phone Systems category to consolidate voice services across three New Jersey properties. The deployment focused on hotel operations and guest communications, aligning telecom and operations functions to standardize call handling and front desk inbound flows.
The implementation used iPATH SIP trunks alongside the iPATH Cloud Voice cloud PBX and cloud auto-attendants. Functional capabilities deployed included SIP trunking for inbound and outbound voice, hosted PBX call routing, multi property auto-attendant configuration, and centralized dial plan management to support reservations, front desk, and guest services workflows.
Provisioning and SIP connectivity were delivered by iPATH Cloud Solutions and covered each property in New Jersey in 2022, with centralized administration of auto-attendants and telecom policies to simplify operations. The testimonial on iPATH's success page reports cost savings from SIP trunking and the use of cloud auto attendants.
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Colonial Volkswagen & Subaru United States | Automotive | 40 | $20M | United States | iPATH Cloud Solutions | iPATH Cloud Voice | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023 Colonial Volkswagen & Subaru United States implemented iPATH Cloud Voice in the PBX, VoiP and Phone Systems category to centralize customer service and telecom across its dealership network. The deployment targeted multi-site voice connectivity so calls can be transferred seamlessly between showroom locations, improving customer experience and centralizing communications within the United States.
The implementation used iPATH Cloud Voice as a cloud PBX and VoIP platform, with configuration focused on multi-site call routing and seamless inter-showroom transfers. Standard PBX capabilities were provisioned, including extension provisioning, call transfer workflows, hunt group and queue configuration, and centralized dial plan management to present a unified telephony footprint across sites.
Operational ownership concentrated on customer service and telecom functions, with administration consolidated through iPATH Cloud Solutions' management console for centralized policy and configuration control. The rollout linked multiple dealership showrooms into a single operational voice domain, enabling cross-site call transfers and centralized voicemail and call routing, which the vendor success story cites as improving customer experience and centralizing communications.
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Newton Associates Marketing Communication | Professional Services | 10 | $1M | United States | iPATH Cloud Solutions | iPATH Cloud Voice | PBX, VoiP and Phone Systems | 2021 | n/a |
In 2021, Newton Associates Marketing Communication implemented iPATH Cloud Voice in the PBX, VoiP and Phone Systems category to modernize its small agency telephony and support distributed work. The deployment positioned iPATH Cloud Voice as the cloud telephony platform for the firm, addressing marketing operations and communications and IT needs across the business.
The configuration focused on cloud-hosted voice provisioning, transferable line assignments for multiple home offices, and remote user enrollment workflows. Functional capabilities implemented included cloud call routing, device provisioning and management, voicemail administration, and administrative controls for number management, reflecting standard PBX, VoiP and Phone Systems operational modules.
Operational coverage targeted the agency in Pennsylvania and enabled continuity as the organization moved to a virtual and multiple-home-office set-up, with IT workflows adjusted for remote provisioning and management. The implementation is documented in iPATH client success materials and delivered the mobility and scalability outcomes described by the vendor for Newton Associates Marketing Communication.
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Secure Trust Bank | Banking and Financial Services | 879 | $211M | United Kingdom | iPATH Cloud Solutions | iPATH Cloud Voice | PBX, VoiP and Phone Systems | 2016 | n/a |
In 2016, Secure Trust Bank deployed iPATH Cloud Voice to provide cloud telephony capabilities. Secure Trust Bank implemented iPATH Cloud Voice, a PBX, VoiP and Phone Systems solution to support the internal IT service desk and service management functions for over 950 users across multiple sites in the United Kingdom.
The implementation focused on hosted PBX capabilities consistent with the PBX, VoiP and Phone Systems category, including call queueing, agent routing, voicemail, and centralized call management to align with service desk workflows. Configuration work addressed user extension provisioning, hunt group setup, and call routing policies to support first and second line technical support and prioritized call handling.
Concurrently the IT team configured Hornbill Service Manager as the bank's ITSM tool, and service desk processes required accurate recording of incoming calls, emails, and work requests. The service desk manager supervised a team of six analysts, managed call queue priorities, assigned work via ITSM, reviewed major incidents daily, and maintained a single point of contact for third party IT suppliers.
Operational governance centered on SLA-driven queue management, structured escalation paths, and regular service performance reviews with the Head of IT Service Assurance. iPATH Cloud Voice provided centralized telephony visibility and agent-centric routing that supported the bank's service management governance and operational processes.
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