List of IPI ID&V Customers
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United Kingdom
Since 2010, our global team of researchers has been studying IPI ID&V customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IPI ID&V for Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IPI ID&V for Speech Recognition AI include: Motability Operations, a United Kingdom based Automotive organisation with 1700 employees and revenues of $9.18 billion, Ageas UK, a United Kingdom based Insurance organisation with 2600 employees and revenues of $835.0 million, Northern Ireland Water United Kingdom, a United Kingdom based Utilities organisation with 1035 employees and revenues of $694.0 million, Liberata, a United Kingdom based Professional Services organisation with 1180 employees and revenues of $94.0 million and many others.
Contact us if you need a completed and verified list of companies using IPI ID&V, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IPI ID&V customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Ageas UK | Insurance | 2600 | $835M | United Kingdom | IP Integration | IPI ID&V | Speech Recognition AI | 2019 | n/a | In 2019, Ageas UK implemented IPI ID&V as part of a voice bot deployment on its Avaya contact centre platform. The implementation used IPI Cloud AI, a SaaS-based portfolio of IPI self-service applications combined with third-party AI to deliver Speech Recognition AI capabilities into Ageas’s customer service channels. IPI ID&V was configured around two primary functional modules, ID Me and Send Me. ID Me implements a robust Identification and Verification process, using speech recognition to rapidly and automatically identify and verify callers, and it presents verification status and customer details to agents via a screen pop. Send Me provides 24/7 self-service capture of contact details, enabling customers to receive an SMS link for fast access to their online account when calling from a mobile phone. Both IPI ID&V and its modules were integrated into Ageas’s existing Avaya contact centre infrastructure, with ID Me feeding verification events and screen pop data to agent desktops and Send Me routing collected contact data into Ageas’s fulfilment processes. Operational coverage explicitly includes contact centre consultants handling live calls, and customers opting for asynchronous self-service for policy changes, renewals, and document access. Governance and workflow changes centered on shifting routine identification and fulfilment tasks from consultants to automated voice and messaging workflows, enabling agents to begin handling the substantive reason for contact immediately based on ID Me verification. The deployment resulted in reduced average handling time and increased customer satisfaction as reported by Ageas, while delivering Speech Recognition AI capability through the incumbent Avaya platform. | |
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Liberata | Professional Services | 1180 | $94M | United Kingdom | IP Integration | IPI ID&V | Speech Recognition AI | 2023 | n/a | In 2023, Liberata implemented IPI ID&V in its UK customer service contact centre to introduce voice biometric identification and AI-driven self-service. The deployment is positioned around Speech Recognition AI capabilities to automate caller authentication, reduce manual verification steps, and handle routine enquiries via voice channels. The implementation combined AI-driven voice bots and self-service voice flows with voice-biometric identification provided by IPI ID&V, supplemented by conversational speech recognition and intent detection to surface appropriate agent handoffs and contextual routing. Functional scope emphasized caller authentication, automated self-service for common transactions, and agent assist workflows that surface verified identity signals to live agents. Rollout focused on operationalizing the contact centre authentication and routing processes in the UK, updating call handling and escalation workflows to incorporate voice-based ID and automated handling before agent transfer. According to IPI communications, the project delivered reduced wait times and improved handling of vulnerable customers, with those outcomes reported as benefits of the IPI Cloud AI voice-bot and ID&V capabilities. | |
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Motability Operations | Automotive | 1700 | $9.2B | United Kingdom | IP Integration | IPI ID&V | Speech Recognition AI | 2023 | n/a | In 2023, Motability Operations implemented IPI ID&V, deploying a Speech Recognition AI application to modernise contact-centre platforms and agent tooling across its United Kingdom customer service operations. The initiative targeted contact-centre and customer service functions, aligning IPI ID&V with agent desktop workflows and inbound voice interactions to support verification and call handling processes. The implementation leveraged Speech Recognition AI capabilities such as real-time speech-to-text, voice-based identity and verification workflows, and agent-assist transcription to surface structured data during live calls. IPI ID&V was integrated with existing contact-centre platforms and agent tooling to provide operational coverage across Motability Operations contact centres, and rollout activities included workflow orchestration for verification steps and revised agent escalation procedures. Motability Operations and IPI report improvements in agent empowerment and service outcomes following the rollout, indicating measurable operational impact on customer service functions. | |
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Utilities | 1035 | $694M | United Kingdom | IP Integration | IPI ID&V | Speech Recognition AI | 2020 | n/a |
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