List of Ireckonu IGreetU Customers
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Since 2010, our global team of researchers has been studying Ireckonu IGreetU customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ireckonu IGreetU for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ireckonu IGreetU for Customer Experience include: Hard Rock International, a United States based Leisure and Hospitality organisation with 60000 employees and revenues of $5.90 billion, EVT (Entertainment Ventures & Travel), a Australia based Leisure and Hospitality organisation with 9000 employees and revenues of $783.0 million, Citizenm Hotel, a United States based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Ireckonu IGreetU, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ireckonu IGreetU customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Citizenm Hotel | Leisure and Hospitality | 10 | $1M | United States | Ireckonu | Ireckonu IGreetU | Customer Experience | 2022 | n/a |
In 2022, Citizenm Hotel implemented Ireckonu IGreetU as part of a Customer Experience deployment to centralize guest interactions across its properties. The engagement delivered Ireckonu CORE Middleware and a customer data platform CDP to unify guest data, enable kiosk check in, opt in housekeeping, and orchestrate personalized check in journeys across the hotel estate.
The implementation configured CORE Middleware to act as a central integration and orchestration layer, normalizing identity and profile data into the CDP for single view guest profiles and consent capture. Functional modules implemented included guest identity resolution, session orchestration for kiosk check in, consent and preference management for opt in housekeeping, and templated personalized check in journeys managed through the CDP and middleware.
Integrations focused on property level kiosk clients and front desk CRM and customer experience workflows, with middleware providing API translation and real time event routing to the CDP and operational endpoints. Operational coverage was oriented to citizenM properties in Europe initially with inferred extension to global properties, enabling a consistent guest experience across sites while keeping guest preference and consent data centrally governed.
Governance changes included standardized consent capture and housekeeping opt in workflows, and operational handoffs between kiosk driven check in and on site staff workflows. Reported outcomes from the engagement included improved operational reliability and increased guest loyalty, and the solution is referenced under the full application name Ireckonu IGreetU within Citizenm Hotel Customer Experience tooling.
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EVT (Entertainment Ventures & Travel) | Leisure and Hospitality | 9000 | $783M | Australia | Ireckonu | Ireckonu IGreetU | Customer Experience | 2023 | n/a |
In 2023, EVT implemented Ireckonu IGreetU as part of a deployment centered on Ireckonu CORE Middleware and IKnowU CDP+. The implementation targeted Customer Experience by modernizing brand.com booking engines and introducing contactless front-desk workflows across EVT's Australia and New Zealand hotel portfolio.
The technical configuration used Ireckonu CORE Middleware to orchestrate booking engine transactions, secure payment tokenization, and real time guest profile enrichment via IKnowU CDP+. Ireckonu IGreetU delivered virtual front-desk and contactless check-in capabilities, consolidating guest identity and consent flows for CRM and customer experience processing.
Integrations connected brand.com booking engines to payment processing paths and to the CDP, enabling prepaid reservation flows and reducing the surface area subject to PCI compliance. Operational coverage focused on EVT properties in Australia and New Zealand, with inferred CRM usage extending contactless guest journeys across APAC.
Rollout was executed at portfolio scale and produced explicit business outcomes, including an 80% uplift in prepaid reservations and a 60% reduction in cancellations, while reducing PCI scope and improving booking conversion. Governance adjustments centralized payment token handling and guest identity orchestration within the middleware layer to sustain contactless check-in and secure payment operations.
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Hard Rock International | Leisure and Hospitality | 60000 | $5.9B | United States | Ireckonu | Ireckonu IGreetU | Customer Experience | 2022 | n/a |
In 2022, Hard Rock International deployed Ireckonu IGreetU at its REVERB portfolio of Hard Rock Hotels to centralize guest data and orchestrate guest-facing check-in workflows. The implementation uses Ireckonu IGreetU as middleware within the Customer Experience stack to power loyalty flows and unify profile data across touchpoints.
Configuration focused on guest profile unification, event orchestration for mobile check-in and kiosk sessions, and virtual front-desk interactions. The Ireckonu IGreetU deployment implemented data ingestion and identity resolution capabilities to create a single guest profile, and workflow orchestration to route check-in, self-service and loyalty events.
Integrations were implemented with self-service kiosks, mobile check-in interfaces and guest engagement flows at REVERB properties, enabling real-time profile reads and writes during front-desk, kiosk and mobile workflows. Operational coverage included REVERB properties in the United States and other markets within Hard Rock International’s hotel portfolio.
Governance centered on centralizing guest identity and standardizing check-in and loyalty processes across properties, with rollout across REVERB properties to embed unified profile usage into guest service operations. Outcomes reported include a single guest profile and an enhanced guest experience used to drive loyalty, reflecting Ireckonu IGreetU’s role in Hard Rock International’s Customer Experience architecture.
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