List of ISL Online Customers
Ljubljana, 1000,
Slovenia
Since 2010, our global team of researchers has been studying ISL Online customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ISL Online for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ISL Online for Remote Monitoring and Management include: Nippon Life, a Japan based Insurance organisation with 74633 employees and revenues of $74.50 billion, Konica Minolta Business Solutions Europe GmbH, a Germany based Professional Services organisation with 9900 employees and revenues of $2.80 billion, Arsys Spain, a Spain based Communications organisation with 400 employees and revenues of $45.0 million and many others.
Contact us if you need a completed and verified list of companies using ISL Online, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ISL Online customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arsys Spain | Communications | 400 | $45M | Spain | ISL Online | ISL Online | Remote Monitoring and Management | 2010 | n/a |
In 2010, Arsys Spain implemented ISL Online to introduce live chat and remote desktop functionality into its customer support stack. ISL Online, classified as Remote Monitoring and Management, was positioned to support contact centre operations and helpdesk workflows across the company.
The deployment focused on ISL Online live chat and remote desktop modules, configured to initiate remote sessions directly from chat interactions and to log session metadata for analysis. Integrations were implemented with the company CRM and reporting systems to link remote sessions to ticket records and to feed centralized reporting on agent activity and session outcomes.
Operational scope encompassed contact centre and helpdesk agents at Arsys Spain, with governance changes to control chat flow and to standardize agent performance monitoring and escalation workflows. After adoption Arsys reported that remote desktop and live chat resolved about 20% of support tickets and materially improved helpdesk KPIs.
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Konica Minolta Business Solutions Europe GmbH | Professional Services | 9900 | $2.8B | Germany | ISL Online | ISL Online | Remote Monitoring and Management | 2010 | n/a |
In 2010, Konica Minolta Business Solutions Europe GmbH standardized on ISL Online as its single remote support system. ISL Online, deployed as a Remote Monitoring and Management solution, was selected to unify remote support workflows and centralize technical assistance across Konica Minolta's European operations.
Konica Minolta later adopted a self hosted Private Cloud with servers located in Germany to keep session data inside the corporate environment for Europe, Central Asia, Middle East and Africa. The implementation centralized user management through Active Directory integration and configured remote session orchestration, session logging and retention to support troubleshooting. The solution is used by support teams across Europe to resolve roughly 80% of technical issues, establishing standardized governance for remote support operations and centralized user provisioning.
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Nippon Life | Insurance | 74633 | $74.5B | Japan | ISL Online | ISL Online | Remote Monitoring and Management | 2023 | Oceanbridge Japan |
In 2023, Nippon Life deployed ISL Online Managed Private Cloud to enable remote, screen sharing sales sessions across its sales force in Japan. The ISL Online implementation is categorized as Remote Monitoring and Management and was configured to support synchronous screen sharing and secure remote assistance for customer consultations.
The rollout was delivered with local partner Oceanbridge Japan and configured for centralized provisioning, session orchestration, and agent access controls typical of a managed private cloud deployment. The program targeted mass deployment to approximately 50,000 agents and operated across field sales channels and branch sales operations, enabling remote customer engagement workflows at scale.
Operationally the project drove a shift from face to face to remote sales, changing consultation workflows and agent interaction patterns within sales and customer service functions. Pilot branches reported a fourfold increase in customer consultations, reflecting the deployment scale and the ISL Online enablement of remote consultation capabilities.
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