List of Ivy.ai Chatbots Customers
Boston, 02111-1293, MA,
United States
Since 2010, our global team of researchers has been studying Ivy.ai Chatbots customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ivy.ai Chatbots for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ivy.ai Chatbots for Chatbots and Conversational AI include: Florida Atlantic University, a United States based Education organisation with 3591 employees and revenues of $1.28 billion, Flywire, a United States based Banking and Financial Services organisation with 1200 employees and revenues of $403.0 million, University of Houston, a United States based Education organisation with 3800 employees and revenues of $368.0 million, Lehman College United States, a United States based Education organisation with 900 employees and revenues of $273.0 million and many others.
Contact us if you need a completed and verified list of companies using Ivy.ai Chatbots, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ivy.ai Chatbots customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Florida Atlantic University | Education | 3591 | $1.3B | United States | Flywire | Ivy.ai Chatbots | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Florida Atlantic University approved funding and planned to implement the Ivy.ai Chatbots for New Student Transitions and Family Engagement beginning January 2020. The initiative was scoped to triage admissions, financial aid, and student onboarding inquiries and to extend service hours beyond traditional 9 to 5 availability.
The Ivy.ai Chatbots deployment focused on conversational triage, intent recognition, knowledge base driven self service, scripted flows for admissions and financial aid inquiries, and escalation paths to human advisors. Project materials infer module usage aligned to admissions, financial aid, and student onboarding functions, reflecting standard Chatbots and Conversational AI capabilities for automated inquiry handling and routing.
Operational coverage targeted admissions offices, financial aid teams, and new student onboarding workflows, with family engagement included as a distinct user segment. Governance was established through a tech fee proposal that framed the rollout as a funded campus initiative beginning January 2020, with stated goals to reduce staff load and serve students outside standard business hours.
|
|
|
Flywire | Banking and Financial Services | 1200 | $403M | United States | Flywire | Ivy.ai Chatbots | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Flywire implemented Ivy.ai Chatbots, deploying Ivy.ai Chatbots as part of its Chatbots and Conversational AI capability to support client engagement and automated handling of customer inquiries. The deployment was positioned to augment customer support and client-facing workflows within Flywire's banking and financial services operations.
The implementation centered on standard conversational AI functionality, including intent classification, knowledge base driven responses, conversational routing to human agents, and multi-channel customer interaction handling, consistent with Chatbots and Conversational AI operational patterns. Hosting and runtime relied on cloud infrastructure identified in Flywire's sub-processor disclosures, specifically Amazon Web Services and Google Cloud Platform, with third party services used for storage and backup such as Box and Ownbackup noted in the same disclosure.
Governance for Ivy.ai Chatbots is reflected in Flywire's published sub-processor roster, last modified January 24, 2023, where Ivy.ai is listed alongside CRM and support vendors including Salesforce, Zendesk and Hubspot, identity and verification providers such as Veriff, and encryption and backup providers such as Virtru and Ownbackup. This placement indicates the chatbot sits within Flywire's documented data processing ecosystem and is managed through Flywire's sub-processor governance and disclosure processes to support customer support and client onboarding workflows.
|
 |
Lehman College United States | Education | 900 | $273M | United States | Flywire | Ivy.ai Chatbots | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Lehman College United States implemented Ivy.ai Chatbots, deploying a library-hosted instance branded LightningBot in November 2019 to provide 24/7 library and student services support in the United States. The Ivy.ai Chatbots deployment is published on the Leonard Lief Library bot page, indicating institutional hosting and public access for campus and remote users.
The implementation focused on Chatbots and Conversational AI capabilities, configured to support natural language question and answer workflows, topic classification and routing, and knowledge base driven responses tailored to library and student services. Module usage aligns with reference support, FAQ resolution, hours and resource queries, and basic service triage, reflecting typical functional components of a library chatbot deployment.
Operational coverage is scoped to the Leonard Lief Library and adjacent student services functions, delivered through the library website interface. No system integrator or named backend integrations are documented on the library page, so integration details are limited to the public hosting and knowledge base configuration implied by the bot presence.
By Fall 2024 the LightningBot instance had handled 12,961 conversations and 3,960 topics, documenting multi year usage since going live in 2019. Those conversation and topic counts are reported by the library and provide an explicit usage record to inform ongoing content governance and question set curation.
|
 |
|
Education | 3800 | $368M | United States | Flywire | Ivy.ai Chatbots | Chatbots and Conversational AI | 2025 | n/a |
|
Buyer Intent: Companies Evaluating Ivy.ai Chatbots
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||