List of JediDesk Customers
Kyiv, 08131,
Ukraine
Since 2010, our global team of researchers has been studying JediDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased JediDesk for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using JediDesk for Chatbots and Conversational AI include: Antoshka Ukraine, a Ukraine based Retail organisation with 1200 employees and revenues of $60.0 million, JediDesk, a Ukraine based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using JediDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The JediDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Antoshka Ukraine | Retail | 1200 | $60M | Ukraine | JediDesk | JediDesk | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Antoshka Ukraine deployed JediDesk as a customer-facing conversational layer on its public website. JediDesk is implemented as a Chatbots and Conversational AI application to handle front-line online customer inquiries and to guide e-commerce interactions across the site.
The implementation is organized around a web-embedded chat interface and leverages core Chatbots and Conversational AI capabilities, including natural language understanding, intent classification, scripted conversational flows, FAQ automation, session context management, and automated handoff to human agents. Configuration efforts emphasized conversational content, intent taxonomy design, response templates, and session persistence to enable iterative tuning of dialogues.
Operational scope centers on online customer service and e-commerce functions, with ownership by digital commerce and customer support teams and administrative controls for content governance and conversational analytics. Rollout is confined to the website, and governance processes prioritize ongoing intent tuning, content review workflows, and centralized administration of the JediDesk application.
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JediDesk | Professional Services | 10 | $1M | Ukraine | JediDesk | JediDesk | Chatbots and Conversational AI | 2022 | n/a |
In 2022, JediDesk implemented JediDesk, a Chatbots and Conversational AI application, by embedding the vendor's conversational widget on its corporate website. The deployment uses a web embedded conversational interface to handle initial client inquiries, capture contact information, and surface scripted answers from a central knowledge repository. JediDesk is configured as the customer facing touchpoint for the firm's professional services offering in Ukraine.
Functionally the implementation leverages conversational workflows, live agent escalation, FAQ and knowledge base serving, and lead capture forms, configured to route inquiries to the firm's small customer facing team. Operational scope covers web based pre sales and client support interactions, with governance centered on a single team content and response management process, templated message flows, and periodic content updates. Integrations are limited to the website embedding and agent console access, with configuration aligned to the company size and simple operational model.
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