List of Kaseya BMS Customers
Miami, 33131, FL,
United States
Since 2010, our global team of researchers has been studying Kaseya BMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kaseya BMS for Professional Services Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kaseya BMS for Professional Services Automation include: Dts It Services Canada, a Canada based Professional Services organisation with 10 employees and revenues of $2.0 million, Tekie Geek, a United States based Professional Services organisation with 15 employees and revenues of $2.0 million, Credo Technology Group, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Kaseya BMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kaseya BMS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Credo Technology Group | Professional Services | 10 | $1M | United States | Kaseya | Kaseya BMS | Professional Services Automation | 2021 | n/a |
In 2021, Credo Technology Group implemented Kaseya BMS to streamline ticketing, workflows, and billing. The deployment used Kaseya BMS within the company's Professional Services Automation stack to support service desk and finance functions for a small Northern Nevada managed service provider operating in the United States.
The implementation centralized core service-desk capabilities including incident and ticket management, workflow orchestration, and time and expense capture, and it included billing and finance automation modules to support invoicing and revenue workflows. Configuration emphasis targeted automated ticket routing, SLA enforcement, and billing data capture to align service delivery with back office billing processes.
Kaseya BMS was integrated with Kaseya VSA and IT Glue to link remote monitoring and management signals and documentation directly to tickets, enabling contextual troubleshooting and faster assignment. Integration work synchronized ticket status, asset and configuration data, and documentation references between BMS, VSA, and IT Glue to reduce manual lookup and handoff.
Operational coverage focused on service delivery teams and finance billing operations, consolidating ticketing and billing into a single application environment. The case study reports improved ticket resolution times as an outcome of the Kaseya BMS deployment, attributed to the combined workflow automation and the VSA and IT Glue integrations.
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Dts It Services Canada | Professional Services | 10 | $2M | Canada | Kaseya | Kaseya BMS | Professional Services Automation | 2020 | n/a |
In 2020, Dts It Services Canada implemented Kaseya BMS as its Professional Services Automation platform. The Greater Toronto managed services provider moved from Autotask and ConnectWise to Kaseya BMS to gain scalability, faster customer onboarding and automated invoicing.
The implementation centered on service desk and billing capabilities, deploying Kaseya BMS modules for ticketing, PSA workflow orchestration and finance automation. Configuration work emphasized automated ticket lifecycle management, standardized service plans for MSP operations and invoice generation workflows to accelerate customer onboarding.
Operational coverage focused on service delivery and finance teams across the company in Canada, with core usage in its Greater Toronto operations. Workflows were designed to link service tickets to billing events and billing schedules, aligning service delivery with invoicing processes.
Governance changes included centralizing PSA ownership within operations and finance, formalizing billing cadence and onboarding approval steps to support the new automated invoicing processes. The case study reported outcomes of greater scalability, faster customer onboarding and automated invoicing following the Kaseya BMS deployment.
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Tekie Geek | Professional Services | 15 | $2M | United States | Kaseya | Kaseya BMS | Professional Services Automation | 2022 | n/a |
In 2022 Tekie Geek implemented Kaseya BMS as its Professional Services Automation platform to centralize IT service management. The Staten Island and New Jersey MSP moved from a cumbersome ConnectWise setup to Kaseya BMS in order to simplify operations and unify ticketing and project workflows.
Deployment focused on service-desk and project-management use cases, with explicit ticketing and project management module usage inferred from the case narrative. Kaseya BMS was configured to streamline technician workflows, standardize ticket lifecycle handling and orchestrate project task management consistent with Professional Services Automation functionality.
The implementation covered service desk and project delivery teams across the companys Staten Island and New Jersey operations, impacting technician field operations and internal delivery processes. No implementation partner or third party integrations are specified in the source, the narrative centers on consolidating service and project data inside Kaseya BMS.
Governance and process changes concentrated on centralizing the service desk into a single system and accelerating technician response through simplified workflows. The case study states the move simplified operations and accelerated technician workflows, outcomes documented by the customer following the Kaseya BMS deployment.
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