List of Kentro Chatbot Customers
Montes Claros, 39400-040,
Brazil
Since 2010, our global team of researchers has been studying Kentro Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kentro Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kentro Chatbot for Chatbots and Conversational AI include: Laboratorio Santa Clara Brazil, a Brazil based Healthcare organisation with 250 employees and revenues of $12.0 million, Katira Pet Brazil, a Brazil based Retail organisation with 20 employees and revenues of $1.0 million, Clinica Viva & Sorria Brazil, a Brazil based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Kentro Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kentro Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Clinica Viva & Sorria Brazil | Healthcare | 10 | $1M | Brazil | Kentro Sistemas | Kentro Chatbot | Chatbots and Conversational AI | 2023 | n/a | In 2023, Clinica Viva & Sorria Brazil implemented Kentro Chatbot, adopting Chatbots and Conversational AI to automate patient appointment scheduling, FAQs and pre visit triage at its dental clinic in Lins, São Paulo, Brazil. The deployment targeted the clinic patient intake and front desk functions for a small practice environment with approximately 10 employees, focusing on automating routine patient communications. Kentro Chatbot was configured with conversational workflows for appointment booking, FAQ handling and symptom triage, reflecting capabilities typical of Chatbots and Conversational AI platforms. Configuration emphasized scripted dialogs and escalation triggers to route complex cases to human staff, enabling the clinic to standardize intake interactions and reduce manual handling of repetitive requests. The implementation included an omnichannel front end with WhatsApp integration to capture patient messages on a preferred messaging channel, and to provide synchronous handoff to reception when required. Operational coverage centered on patient communications, appointment coordination and pre visit screening at the Lins clinic, with the Kentro Chatbot serving as the primary automated touchpoint for inbound patient inquiries. Governance was organized around clinic administrative staff operating the Kentro Chatbot instance through the vendor platform, with operational workflows adjusted to incorporate automated triage and scheduling handoffs. The clinic reported improved response speed and operational efficiency as a result of the Kentro Chatbot deployment. | |
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Katira Pet Brazil | Retail | 20 | $1M | Brazil | Kentro Sistemas | Kentro Chatbot | Chatbots and Conversational AI | 2023 | n/a | In 2023 Katira Pet Brazil implemented Kentro Chatbot, deploying Chatbots and Conversational AI to centralize omnichannel customer service for its Montes Claros petshop chain. The deployment targeted WhatsApp as the primary channel and established a single number routing model to manage inquiries across multiple store locations, consolidating customer conversations and standardizing initial automated responses. Kentro Chatbot was configured to operate alongside an omnichannel CRM capability, using conversational flows to triage and route messages into store level queues and staff workstreams while preserving session context. Operational scope covered the chain in Montes Claros, Brazil and impacted customer service and store operations by unifying messaging templates, routing rules, and response handling, with client feedback reporting improved response times and consistency across locations. | |
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Laboratorio Santa Clara Brazil | Healthcare | 250 | $12M | Brazil | Kentro Sistemas | Kentro Chatbot | Chatbots and Conversational AI | 2023 | n/a | In 2023, Laboratorio Santa Clara Brazil deployed Kentro Chatbot to support patient communications for its clinical laboratory in Montes Claros, Brazil. Kentro Chatbot is a Chatbots and Conversational AI application used to automate appointment notifications and test result messaging, aligning the application with patient outreach and scheduling workflows. The implementation emphasized configuration of conversational flows for appointment confirmations, pre‑appointment instructions, and result notifications. Kentro Chatbot was configured with conversational templates, message scheduling, and automated response logic to handle common inbound patient questions and outbound notification sequences. The deployment was integrated with CRM and appointment workflows to synchronize patient records and booking status, enabling automated triggers when results were available or appointments were scheduled. Operational coverage centered on the Montes Claros clinical site, affecting front line clinical operations, patient services, and scheduling teams. Governance practices included establishing standardized message templates, administrative controls for message frequency and consent, and escalation paths to human staff for complex inquiries. The rollout helped the laboratory communicate with hundreds of patients more efficiently. |
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