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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

List of Keyloop Service Booking Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Wilsons Epsom Automotive 223 $163M United Kingdom Keyloop Keyloop Service Booking Online Meeting Scheduling 2020 n/a In 2020, Wilsons Epsom implemented Keyloop Service Booking, an Online Meeting Scheduling application, to streamline aftersales appointment handling across its dealership sites. The rollout was led internally by Scott Billings, Aftersales Director, and Sam Dawe, Systems Administrator, and targeted three distinct service departments supporting seven brands, averaging 500 bookings a month through the new tool. Prior to introducing Keyloop Service Booking, Wilsons relied on website enquiry forms routed to an internal inbox and an advisor manually entering bookings into the DMS, a process that caused no-shows, missing job sheets, unpicked parts, and technician allocation risks. Keyloop Service Booking was configured to populate the workshop diary in real time, provide transparent parts and labour pricing at booking, and centralize booking administration so teams could manage appointments directly from the application. The implementation included a direct integration with Keyloop DMS to synchronize appointment availability and booking details, removing the need for manual transfer from web enquiries into the workshop schedule. The Keyloop team conducted on-site engagement with internal staff and customers to validate workflows and collect frontline feedback, supporting iterative refinement of the booking flow and customer-facing booking experience. Governance and operational outcomes were formalized through day-to-day administration by the aftersales and systems teams, with initial teething issues addressed during go-live. The deployment eliminated customers arriving without bookings, improved transparency for parts and labour, enabled manufacturer bookings to be answered within SLAs, and delivered an average saving of 10 minutes per booking that staff reallocated to preparation, follow-ups, and diary optimization.
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