List of KUBRA Customer Experience Customers
Tempe, 85281, AZ,
United States
Since 2010, our global team of researchers has been studying KUBRA Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased KUBRA Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using KUBRA Customer Experience for Customer Experience include: Entergy Corporation, a United States based Utilities organisation with 12000 employees and revenues of $11.88 billion, Ameren, a United States based Utilities organisation with 8981 employees and revenues of $7.62 billion, AES Indiana, a United States based Utilities organisation with 1500 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using KUBRA Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The KUBRA Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AES Indiana | Utilities | 1500 | $500M | United States | KUBRA | KUBRA Customer Experience | Customer Experience | 2015 | n/a |
In 2015, AES Indiana implemented KUBRA Customer Experience. The deployment combined KUBRA iDoxs e-billing, iMail printing and mailing, and EZ-PAY payments with self-service kiosks to expand in-person and online payment options and reduce lobby wait times, aligned with the Customer Experience category.
KUBRA iDoxs e-billing was configured for electronic bill presentment and self-service payment workflows, while iMail was provisioned to handle high-volume statement printing and mailing operations. EZ-PAY payments and the deployed self-service kiosks were instrumented to accept customer payments and to post transactions in real time into AES Indiana's back-office billing system, reducing manual posting and administrative reconciliation.
Operational coverage included customer service and cashiering functions at physical lobby sites as well as online channels, with kiosks extending after-hours payment capability and off-loading routine cashier tasks. In the first six months the kiosks processed over 19,500 transactions totaling approximately $2.6M, demonstrating adoption of expanded payment channels and reduced on-site wait times.
Rollout emphasized automation of payment posting and channel parity between online and kiosk payments, shifting routine payment handling from frontline staff to self-service and centralized processing. The KUBRA Customer Experience implementation impacted billing, payments operations and customer service governance by consolidating payment channels and enabling real-time payment posting.
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Ameren | Utilities | 8981 | $7.6B | United States | KUBRA | KUBRA Customer Experience | Customer Experience | 2012 | n/a |
Ameren implemented KUBRA Customer Experience in 2012, deploying KUBRA's Notifi preference-management and proactive communications solution. The Notifi implementation launched in June 2013 to deliver billing, payment and outage alerts to customers in Missouri and Illinois.
The implementation configured preference-management and proactive communications capabilities within KUBRA Customer Experience, with explicit workflows to drive eBill enrollment and customer self-service. Functional modules implemented included preference-management, outbound notification orchestration and automated billing and outage alerting, aligned with customer communications and billing operations.
Operational coverage focused on Ameren customers in Missouri and Illinois, and the deployment scaled outbound notification volumes, sending millions of messages while driving eBill adoption from approximately 170,000 accounts to over 325,000 by February 2015. The program also reduced inbound call volume as customers shifted to electronic billing and self-service enrollment.
Governance and rollout centered on preference-management controls and enrollment workflow configuration to honor customer communication choices and to operationalize proactive messaging across billing and outage management functions. The implementation timeline spans selection in 2012, launch in June 2013, and measurable adoption through early 2015.
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Entergy Corporation | Utilities | 12000 | $11.9B | United States | KUBRA | KUBRA Customer Experience | Customer Experience | 2012 | n/a |
In 2012 Entergy Corporation deployed KUBRA Customer Experience to modernize outage communications across its operating regions in Arkansas, Louisiana, Mississippi and Texas. The implementation used KUBRA outage-communications solutions, specifically Storm Center™ and Notifi®, as the core of a Customer Experience initiative to increase proactive customer notifications during storm events and planned outages.
Storm Center™ was implemented to provide centralized situational awareness for outage events while Notifi® was configured to drive automated outbound notification workflows and contact orchestration. The configuration emphasized notification sequencing, template management and escalation rules consistent with outage communications, and was aligned with customer contact and field operations processes.
Operational coverage included Entergy’s regional outage operations and customer care functions across the four states, with governance instituted to manage activation criteria, message templates and regional coordination. The program increased proactive contacts from about 17% in 2011 to 77% in 2013 and reduced inbound outage-related calls by about 18% during the rollout period, reflecting measurable changes in proactive notification rates and contact volumes tied to the KUBRA Customer Experience deployment.
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Buyer Intent: Companies Evaluating KUBRA Customer Experience
- Icron, a Netherlands based Professional Services organization with 120 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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